We originally ordered our fitted bedroom furniture back in April 2023. The first installation was arranged for 3rd July. The furniture arrived prior to this date, being delivered without packaging; not surprisingly when it was opened it was damaged. I submitted an email complaint outlining the concerns along with photographs of the damaged pieces of furniture. The furniture was fitted on 5th & 6th July and we were told that the fitter would be returning the following week to “finish off”and caulk. The fitter advised that he didn’t have any caulk the same colour at the furniture so this had been ordered. This wasn’t particularly ideal and we would have expected this to have been ordered and arranged prior to arrangements being made as it meant arranging more time off work/arrangements to be at home. Once the furniture was fitted the quality was very very poor and items damaged, scratched, scuffed and chipped etc. We requested these were replaced. Fitter should have returned 10th to rectify, didn’t come until 12th July, again more time off work to accommodate. We still weren’t satisfied and to be honest, the work was very bodged by wax and caulking; not acceptable when paying almost £5000. We requested this be fully rectified and replaced. This included dinted wardrobe doors, scratched door handles, chipped shelving, unfinished plinth and damaged worktops. A 3rd fitter was arranged to rectify the issues which brought more concerns. Some items weren’t delivered prior so the fitter couldn’t do the work as arranged and the pieces of furniture that was delivered were yet again damaged. Not only was this highly frustrating, at almost 35 weeks pregnant and causing lots of additional and unnecessary stress and anxiety, it resulted in us having to cancel our decorator twice at this point, with no consideration from Sharps. On the 24th August we had a 4th fitter arranged to come and re-fit one of the worktops on some of the drawers that had been damaged both once in packaging, and secondly caused by the previous fitter. As soon as the fitter opened the piece of furniture he could see it was damaged and suggested he wouldn’t be satisfied to fit it. We agreed and I explained I would contact Sharps once again to discuss. In between the 4 fitters being arranged to supposedly rectify all the damaged furniture between the beginning of July and end of August, we had a visit from one of the installation managers to check the damage, quality of furniture and fit and report this. It didn’t seem to make a difference because on each occasion when items of furniture were delivered, they were damaged (even though some were wrapped and packaged with “quality checked” written all over them; quite worrying! In addition to this, lots of excess waste material from all the damaged pieces of furniture that wasn’t able to be fitted was just dumped in the garden. I requested this be removed by Sharps, to which they arranged. During the whole process we had to make numerous arrangements to have 9 days off work/be at home for the furniture to be delivered and then the fitters to complete the work. In the main, the fitters were very apologetic and professional and the damage to the furniture and inconvenience wasn’t down to them, however we did find it quite alarming when we questioned all the dirty marks once left on the wardrobe doors to be told “oh that will come off with one of those magic sponges, you can get them from B&M”. After the final fitter came out we had decided enough was enough. I was almost 37 weeks pregnant at this point and our room still wasn’t decorated due to us having to cancel 3 times to accommodate the installation of the furniture. Certainly not ready or fit to welcome a newborn! We made many phone calls and communicated via email, spoke to lots of different colleagues at Sharps; some offering contradictory information in terms of our 12 year warranty for example (being told at one point that if we “chose” to keep the damaged worktop on the drawers then our warranty on this piece of furniture would be void), along with one colleague telling me “well you’ll be on maternity leave so be at home anyway for when the fitters need to come” (this was when I was explaining how inconvenient and frustrating it had been to arrange time off work to be at home for the furniture to be delivered and then fitted on separate days etc) and submitted a final complaint requesting this be investigated. Initially the outcome was that they offered us £200 off our final balance of almost £500, which I had explained to them previously , and on many occasions that I would not be paying the outstanding balance. We received an email from one of the customer service managers who had reviewed the case and acknowledged that this was unfair & pretty much an insult. They therefore increased their offer of wavering the balance and offering a £50 cheque - which we had to chase because after weeks it hadn’t arrived. We weren’t satisfied with this outcome in all honestly but didn’t want anything more to do with the situation. We would absolutely not recommend using Sharps to anyone considering having fitted furniture. The quality of the products has been exceptionally poor, the installation very average when it hasn’t arrived damaged and the overall service quite astonishing for such a reputable company.