Initially went with Sharps as our bedroom wardrobes were installed by them by previous owners & we wanted to keep the look & feel the same. It was supposed to be a simple task of adding a window seat & a chest of drawers - this is what they told us in any case. Massive Time Delays: We were also told it would be completed by March 2023 - enquiry started with an appointment 7th January 2023-, it has been ongoing until beginning of July 2023 :( Horrendous Internal Communication: Biggest issue is that there is clearly little to zero internal communication between departments. It is apparent by the appalling service, but also the fact that their own employees state at various stages. Sickening Amount of Waste: The volume of waste materials is unreal! After speaking to numerous employees, this is just normal for them. To give an idea of the waste, they sent us a walk-in wardrobe amount of materials for a standard chest of drawers, and to top it off, they don't take it away!! They just leave it in your driveway! Lack of Communication in Writing: They don't put much in writing which caused us issues down the line. They love to call you, but then not always follow up in an email. Due to the horrendous experience, we were informed that we would receive X amount for compensation. This was never communicated internally& because we got passed from one person to another, we landed only getting 50% of the refund in the end to what was promised to us because we didn't get it in writing. The refund came up to less than 11% of what we paid. We must have dealt with over 10 different employees for something that was considered simple - I can't imagine the disaster with a bigger task! List of Events: *7th Jan 2023: We had our first appointment with a designer. *9th Feb 2023 - surveyor came to take measurements, however, he blamed the 1st colleague for a system error saying that he was not able to complete the online form due to the system saying 'no'. I asked him to perhaps call some one on their end to help complete the online form as we had already paid most of the deposit this point. He also told me to choose a material for the seat pad & that I had 10 minutes to do this from the samples. I explained I was going into back-to-back meetings (I work from home) & asked if I could let them know later that day- he said no. I quickly made a decision & I told him which one. *9th March 2023 - the same surveyor came back, and asked me again to chose the material, which I showed him the same sample as before. *29th March - materials were supposed to be delivered. Issue with the delivery -no problem- came the next day. However, it was a lot that needed to be stored in our room. It would have been great if they told us to move various items out of our room prior to the delivery as we needed to move furniture out of the room. *3rd April 2023 - fitter comes&the drawings are incorrect (according to the fitter) & therefore he cannot complete it. The chest of drawers - they ordered a walk in closet, so an extreme waste of materials. The window seat, the top panel was way too small, so both items could not be completed. Bearing in mind, we have to live with this, so we move into a our spare room. Fitter leaves all waste on our driveway - no conversation around this. *Following Day: We called them, they advised 'Don't worry, when the fitter comes back, the fitter will take it'. *5th April 2023 - a different surveyor comes out to view our bedroom and take measurements. *13th April - new fitter comes& cannot complete the task. When I asked if he could take the waste, he informs that the fitters can never take waste, they need to send us a link to book the waste to be collected. We call Sharps who said they will email us - they didn't. So followed up in an email. *14th April- Waste is collected. Fitter finally finishes in the afternoon (we had a friend coming to stay for the weekend), so we had to scramble to clean the spare room before she arrived as we were staying in that room. *17th April- we are passed onto the Customer Services Team to have the seat pad added to the window seat - what a drama! Very little information to communicated to this team. *12th May- finally seat pad is delivered. We decide to take it out of the box, it is way too large to fit onto our window seat & it is the wrong material (I had confirmed this twice before). *15th May- seat pad is collected (again taking up so much space in our room), but did not take the box that it came in! We had to dispose of it. Advise that they had damaged window seat - ignored. *Back&forth with samples - original sample confirmed. *Surveyor comes out again to measure for seat pad. *9th June- Informed the material selected is out of stock&chose a different material. *23rd June-seatpad finally installed. The issue of the refund took several weeks afterwards to sort out-we landed up with 50% less than promised.