Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First meeting with rep was friendly and helpful. A potential problem was identified and discussed and resolved soon afterwards. Following the final measurements inspection I sent in the signed plans but forgot one document. An email reminder from the inspector went into my junk mail and I didn't receive e any further follow up. After 2 phone calls I finally found out the reason for the delay and sent the document. Installation followed soon after. This part of the process could have been dealt with better.”

Helpful Report

Posted 9 years ago

“Like the finished product, staff very helpful and pleasant throughout. I did find it rather expensive for what we actually had done and thought for the price the room would have been cleaned to a reasonable standard and rubbish removed”

Helpful Report

Posted 9 years ago

“I'm generally pleased with final product however there is a scratch on a mirror that I'm still waiting for someone to contact me about - I thought I'd wait to see how long it would take - still waiting! Also it's inconvenient waiting in for delivery of new mirror + fitter! Ive already had to wait in extra days because one of the cupboard doors was missing, and 2 mirrors already had to be reordered. I found the planning stages frustrating because the timings kept changing. I was initially told it would take one and a half days but eventually told up to 4 days fitting plus separate delivery day. Also no-one could confirm dates until a week before which was annoying as I had to take time off work - the dates + times were then changed a few days before. On the actual day of delivery and fitting it was totally different to what I was told! I also didn't realise that the furniture would be left in such a state covered in glue and dust!”

Helpful Report

Posted 9 years ago

“The finished look was let down by a couple of points. 1. one of the drawer handles did not hold it's screw thread so was always loose. 2. the bedside drawers did not fit properly when closed - a half inch gap at the top when the bottom shut properly. This could only be seen when viewed from the side but we knew it was there. The fitter told us he's one of the top 3/5 fitters in the country and we were lucky to have him. He was very good and the cutting was excellent - however, for some one rated so highly, he should have noticed the two issues above. When I pointed the handle out to the fitter (by email) he told me that one has been ordered and should be with me shortly. It was and I fitted it myself. The delivery was excellent, though 1 part was damaged and one top was too short and was reordered. Fortunately we're both retired so didn't need to take extra time off. The design was quite good but have to be adjusted following the surveyors visit as the initial design wouldn't fit. Over all I'm happy with the look and space created and would recommend to friends / family but with the proviso that they stay close to the whole project.”

Helpful Report

Posted 9 years ago

“This was our second Sharps bedroom and although we are fairly happy with the finished product, we would not use the firm again as we feel that the customer service has deteriorated significantly since our first order. The salesman appeared excellent but he told us that the surveyor would bring with him a full range of samples for us to choose our final product. The surveyor told us that he carries nothing and that the salesman knows that! Consequently we had to chose from the catalogue. Next problem was delivery which took about 5 weeks. Although the delivery van has "Sharps" down the side, the driver was at pains to point out that he is not employed by Sharps and just get told what to do! They insisted on delivering 10 days before installation and setting all the pieces out as in a diagram from Sharps. In a one bedroom flat, this was extremely inconvenient but customer convenience had no significance. It could all have been laid out much better so that we didn't have to climb over it but no, that was not allowed! Finally, the fitter. He told us that he had no jobs the previous week and therefore could easily have fitted it sooner at a time more convenient to us! He fitted it ok but didn't mention that he had cracked an electric socket in the process. He fitted the middle door to slide in the opposite direction to the way we had requested and was quite put out when I asked him to change it, telling me quite grumpily that he couldn't see what difference it made which way the door went. Well I could and surely that should be what counts! Also our top shelf is not as we expected it to be (much narrower) which means that the boxes we wanted to put on it and which we had shown the surveyor do not fit properly. Fitter said he could only fit the pieces supplied and he doesn't work for Sharps so to take it up with them. I filled in the sign-off form he gave me and added a comment that we were not happy with the shelf but 4 months later we have heard nothing. Overall, I have marked our experience as acceptable based on the fact that the finished product is OK but on a customer service rating I would give it a "very poor"”

Helpful Report

Posted 10 years ago

“Finished product is OK but not quite what we expected”

Helpful Report

Posted 10 years ago

“quality product well designed and fitted but disappointing carpet protection, room clean-up and we had to dispose of all the excess materials!!”

Helpful Report

Posted 10 years ago

“Good quality bedroom”

Helpful Report

Posted 10 years ago

“The finished product looks brilliant and it's great storage. The fitting was well done. I wasn't pleased at having to get rid of any waste myself or that there was no way Sharps could help remove old shelves and fittings that were in place, for the price of the product I would have expected a more complete service.”

Helpful Report

Posted 10 years ago

“The designer and engineer were helpful and friendly. This was the second bedroom where we have used Sharps as we were happy with the service last time. However, this time was very different, the state that the wardrobe was left in after the fitter came was not up to standard and certainly not what I expected for the price! The shelves were not cleaned, there were pencil marks all over the inside and lots of gaps that were not filled. My wife came back to find the fitter reading a paper and saying that he was finished - clearly no pride in the finished work. The customer services team were also appalling, we had our appointment changed twice despite making arrangements to be home. We also could not get hold of the team to make the final payment by credit card and were forced to pay a cheque. I filled out the feedback form explaining my frustrations with the finished product and they did not have the courtesy to even call me back to obtain any more information or apologise but they did send me a letter asking me for my review via this website. Overall, we were happy with the wardrobes (after thoroughly cleaning them ourselves!) but the experience has left us not wanting to use Sharp's again.”

Helpful Report

Posted 10 years ago

“The designer and the surveyor were very helpful and polite”

Helpful Report

Posted 10 years ago

“I was disappointed with my experience of Sharps Bedrooms”

Helpful Report

Posted 10 years ago

“I would like to echo Ms Stewart’s review(2 June), poor customer service, rubbish left behind & not collected as promised by the fitter. However good job done by the fitter & pleased with the final result if not substantially overpriced.”

Helpful Report

Posted 10 years ago

“We were sold one thing. The surveyor who came out then told us we couldn't have a walk in design in white - it had to be wood finish, so we ended up with something different. Despite our clear instructions that we were not in country for fitting we were told at the last minute the existing cupboard needed to be ripped out, plastered and carpets pulled up. Then they wanted us on site for delivery - which we couldn't be. Then needed to be on site for installation - which we couldn't be. None of their departments speak to each other. The final straw was their fitters were incredibly rude to the young builder who opened the house for them. The end product looks very good however, but it is a shame we had lots of trouble beforehand.”

Helpful Report

Posted 10 years ago

“Excellent end product - well made and really fit in well with our existing decor - designer did a great job! Only negative points were around the amount of 'waste' material left by the fitter which we had to dispose of and lots of dust left on our new carpets which had to be cleaned extensively”

Helpful Report

Posted 10 years ago

“I recently bought sliding door wardrobes and bedside tables for my bedroom and overall the service from sharps was good. The only thing that disappointed me was the sales man told me I could have a lot more in the space that I have in my bedroom compared to what the design consultant told me. Had I seen the design consultant from the outset I might have thought differently when it came to choosing the style of furniture. The overall quality is good. The wardrobes are expensive so I'm hoping they stay in the condition that they are presently in for many years to come.”

Helpful Report

Posted 10 years ago

“Frustrated”

Helpful Report

Posted 10 years ago

“Original salesperson was professional and identified a solution to our requirements. Surveyor and installer were very helpful and we were very happy with the finished product”

Helpful Report

Posted 10 years ago

“The salesman that arrived was full of it measured the space wrong, took our deposit and lost it . He was the let down of this service. On the plus side the joiner that came to fit wardrobes was 1st class workmanship was superb. Would recommend.”

Helpful Report

Posted 10 years ago

“I am happy with the design and everything. This experience could have been made more pleasant by the better customer service provided by the professional who came for the survey. He needs more training how to pleasantly deal with the customer and how to coordinate among the different teams of own department.”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews