We were sold one thing. The surveyor who came out then told us we couldn't have a walk in design in white - it had to be wood finish, so we ended up with something different. Despite our clear instructions that we were not in country for fitting we were told at the last minute the existing cupboard needed to be ripped out, plastered and carpets pulled up. Then they wanted us on site for delivery - which we couldn't be. Then needed to be on site for installation - which we couldn't be. None of their departments speak to each other. The final straw was their fitters were incredibly rude to the young builder who opened the house for them. The end product looks very good however, but it is a shame we had lots of trouble beforehand.