Name: Sharps Bedrooms
Rating: 3.95

“My previous experience of fitted furniture was Hammonds. Where they cut it in the factory to your exact specifications & fit it with little fuss excellent service .i assumed sharps were similar .The finished product in there show rooms were impressive .unfortunatley I found the experience traumatic .to my surprise (none of this was explained )they cut it all on the premises. I was asked to remove everything out of the room by the surveyor & told the reason being hey had to build a tower due to the height of the ceilings as it turned out this was not the case.It began one young man arrived hoodie & all just rolled out of bed he didn't speak good english although he was very polite he was continually apologising just saying sorry all the time . Every single piece was cut inside the room the whole place was covered in sawdust .There had been no previous warning of this if I had been given the option I most certainly would not have gone ahead . As it was he started so he finished it was a nightmare coming back each day to a film of sawdust everywhere the actual floor of the room was thick & not fully cleared till the end thus leaving the rest of the place caked in sawdust .Finally the nightmare ended . I had requested shoe racks but then told there was not enough space & settled for shelves as they do not put backs inside unlike hammonds I expected at least the finish would've been better .All the screws were exposed .you could see the raw wood inside & gaps where it should've been finished off professionally especially considering the price they do not come lcheap . The handles are dreadful & still falling off constantly . They did send me a couple in the post one of which was smashed . In comparison to Hammonds I found the salesman was much more pressured & didn't deliver what he promised also he was impossible to contact with any problems . I was glad to see the back of sharps . I feel compelled to tell people to avoid this experience”

Helpful Report

Posted 11 years ago

“Just had sharps sonota bedroom fitted which is supposed to be top of the range. The designer came told us what we needed gave us a price and it was just like pulling a rabbit out of a hat. The price was incredible but lo and behold they had an offer on which is a very poor sales technique. Then the surveyor came spent 2 hours in our home and it's back to the drawing board, we eventually settled on just having 2 wardrobes fitted. We were told from outset that all bedrooms are bespoke and made in the sharps factory which was not true the doors are made of wood with an oak veneer and imported and the rest of the wardrobes cheap as chips chipboard and moulded MDF . Not what you would expect for the amount of money . Let us hope that the 12 year guarantee never ends to be claimed on. I would not recommend this company or its product to anyone”

Helpful Report

Posted 11 years ago

“We have just had a wardrobe and bedroom furniture installation completed we have no complaints about the final workmanship and the fitter was great. However the service sharps have provided from the start has been abysmal. The original designer took 4 hours to come up with a drawing. When this was checked a week later by the surveyor it was found that most of what he had designed would not work and would not fit into the space we had. It took a second visit by another designer and another surveyor before we finally had any idea on what we could have. Even so there were still issues with the second design that needed sorting. We were promised a delivery date and a fitting start date neither of which were kept to. When the fitter started he found design and measurement problems that he had to deal with on the spot or ask us what we thought. When you try and contact anybody from Sharps you get the run around and when told a manager would be calling it never materialises so you have to call again and again. When the wood etc was delivered the wall in our bedroom that had been newly plastered and painted was gouged when they just dropped sheets of wood on it. Overall had we know before what I know know I would avoid using Sharps as there are plenty of people out there who are better and cheaper. Their customer service is dreadful.”

Helpful Report

Posted 11 years ago

“Think twice before buying from Sharps Bedrooms, I wouldn’t use them again! I had wardrobes fitted by Sharps last week and I have to say they aren’t worth the £4.5k I paid! I expected good quality product and service, not poor quality materials and even poorer attitude from the customer services department. Even at half the price they’d be too expensive, given the majority of the construction is from cheap chipboard! The design built wasn’t to the salesman / surveyors sketch, however they refused to accept this and even put the onus back onto me for signing the drawing. They didn’t return calls or acknowledge emails until I threatened to report the issues to the finance company, even then I still had to chase up. They’ve finally acknowledged there’s a design issue and offered a token rather than true refund. Added to that and for your troubles the installer will leave you several bags of rubbish on your door step for you to get rid of, including panels nearly 3 metres long. Not what you’d expect when paying so much money!”

Helpful Report

Posted 11 years ago

“Initial sales pitch was excellent. Then the survey visit completely revised both the layout, the price and the product range chosen. Fitting date was also revised. Error made in fitting and still waiting 6 weeks later for this to be remedied. Customer service shocking - told they were very busy and I was causing them problems!!!!! Don't be fooled by this company; they over promise and under deliver”

Helpful Report

Posted 11 years ago

“Oh dear , my experience has been awful and today, my wardrobes were fitted. Not what I ordered and look awful. Fitter just said he was doing what he was given. Showed him the design I had signed for but did not care. Left all his rubbish and stacks of spare wood!! Do not use Sharps, there do not care about their customers.”

Helpful Report

Posted 11 years ago

“I have worked for this company. They are Thieves. We where told we could discount up to 58% if needed to. Why should someone save 58% and somebody else save 50% on exactly the same product ?? Its wrong.”

Helpful Report

Posted 11 years ago

“Very poor customer service. I've been waiting for sharps to come and finish the job they have started but have failed to do anything about it. Customer service clearly just take messages and problems don't get solved. I've taken 5 days off work losing money as in self employed, yet they say their fitters won't come at 6pm to finish a simple job. Buck up your ideas sharps! Also I've had 8 promised phone calls back and I get nothing.”

Helpful Report

Posted 11 years ago

“Thought I was ordering a super wardrobe but I was totally wrong. Sales guy sold me a design which I didn't get - customer service is mon existent - caused damage to a newly decorated room. I was told fit would be 2/3 days now in 4th month and still not sorted. Avoid Sharps bedrooms and go anywhere else!!”

Helpful Report

Posted 11 years ago

“So far very un impressed. Designer was lovely and came when arranged and was brilliant with problems that may have caused issue. The surveyor on the other hand... had to wait over a month from seeing the designer to even getting an appointment for the surveyor... rush home from work on the day surveyor is meant to arrive to be told after my 3rd time of phoning that he wouldn't be coming as he had been delayed on a previous job and surveyor 're arranged for a further two weeks... in the meantime I don't know what to do with regards to decorating or fitting my new carpet as not had any dates as to when sharps bedrooms are even going to start the work. Really really not sure I would recommend sharps bedrooms to anyone ever.”

Helpful Report

Posted 11 years ago

“Looks like a cheap wardrobe. Can see joins, Hinges poor quality. Doors light and flap open. A side wardrobe is for display not clothes. Not what we wanted. Ripping it out and going with Hammond wardrobes. Lost £2600.”

Helpful Report

Posted 11 years ago

“The worst customer service , surveyor didnt turn up the 1st time and the 2nd time was over 2 hours late with no phone call. We have paid our deposit and since then things have gone down hill . The surveyor has informed us that what we were told on the original consultation has to be altered and surfaces would have a join and one of the wardrobe doors could only slide one way if we want soft close, not what we were led to believe. We havent yet had the bedroom fitted and were now wishing we had never agreed to go ahead. This company has from the beginning told us what a quality product they supply , that has yet to be seen, as the customer service has been poor quality.”

Helpful Report

Posted 11 years ago

“At first I was very impressed with Sharps as they were very responsive and on time for the first meeting. Things quickly went downhill from there. The designer didn't turn up for the following meeting and was then late for the subsequent one. The designs he came up with were great but I was then told by the surveyor (who was very nice about it) that Sharps wouldn't be able to actually produce the designs as they were against policy. We therefore had to cancel some of the orders. We are still waiting for the remaining wardrobes to be supplied and fitted but I am not holding my breath. So far Sharps have shown themselves to be thoroughly inflexible and far from helpful. I would not recommend them.”

Helpful Report

Posted 11 years ago

“Extremely Poor Customer Service! In january I requested a home visit for walk in wardrobe planning. Sharps booked it for 7pm the following Thursday, that day I realised that I had not had a confirmation, I duly rang Sharps to be told that the appointment had been cancelled due to ill health which is fair enough, but when were they going to tell me? Sharps rebooked the appointment for the following Thursday at 7pm.....by 7.30 no show, I called Sharps at 7.45 to ask if their representative was lost delayed....was told by Sharps that if the rep hadn't shown by now then the appointment probably wasn't going ahead...they promised to look into this & get back to me on Friday.....no call...chased.. few day s later again no call I chased.......chased.....no call.....chased....still calling them 3 weeks later as I believe I am due some sort of explanation surely? Same drivel each time from various employees at Sharps head office " I can only apologise, I don't know whats happened here, I will get someone to call you" Its now almost a month later and I am still waiting. Sharps obviously don't want or need my business.”

Helpful Report

Posted 11 years ago

“For our new born coming we ordered quite a bit of work to be carried on from Sharp Bedroom. We decided to go with them because we decided to trust a big brand even if more expensive. At first we thought they were behaving professionally, this until the moment of fitting our order. Everything that could have been done wrong... It actually went. Wrong measurements lead to have to rethink the entire design, wrong handles, useless elements not fitting with the given brief, a true nightmare. After a formal complain, we got a guy coming to carrying on an assessment, few weeks later we received a call that we got a compensation discount for the inconvinient 300 pounds over 6500 because what we claimed wasn't written in the contract! Ergo, if you decide to go with them, pretend to record every single requirement.”

Helpful Report

Posted 11 years ago

“Like many others who have written reviews on here, I was taken in by very plush advertising, excellent sales staff and a very tempting high-finish catalogue. Sales staff at the local Homebase in Northampton were extremely helpful and competent, however unfortunately from that point on my (So far) dealings with Sharps have gone steadily downhill... The designer visited and created us a very nice (And well drawn - my word that took awhile) design, which was on my Birthday ... she drank cappuccinos and shared birthday cake and all was lovely. However after we had negotiated for the relevant discounts, introductory offers (And lighting.... I can be quite devious when it comes to negotiation!) and signed up to say we were happy with everything offered, we made an appointment for the surveyor to visit. The surveyor was a good chap - I'm an engineer so I'm used to talking "engineer" and we discovered that the designer had got the measurements wrong. We re-designed correctly and further negotiated a "no extra cost" solution.... happy days as they say. Not so - the surveyor had to visit again, and we finally finalised the deal. Including arranging delivery and installation dates which worked perfectly... school holidays as that is the only time we can attend the house for the installers. 2 days before the agreed delivery was due, a call from Sharps....... this time talking about dates farther into the future. We called and were told that Sharps have "lost" the initial dates and that we would have to call the next day for rescheduled dates. We did.... and were promptly (And somewhat curtly!) told that our "case" was going into a planning meeting and nothing further could be said until that was done - bearing in mind that this "planning meeting" would take place AFTER the originally agreed delivery time and day, with Leave from work booked and the school holidays (Where we should have no problems accommodating the fitters) looming. Our room is prepared exactly as Sharps require - no easy feat when you actually have to live in the house at the same time! So we now have no wardrobes or clothes storage for ourselves, our clothes are scattered in various boxes etc throughout the house, our bedroom furniture is stored.....erm..... SOMEWHERE or other and we have a bedroom carpet rolled up in another room blocking doorways........ and still no resolution from a very unhelpful Customer Services department at Sharps. To add to that I have emailed and to date have no response - not even an automated one!! Thanks Sharps!!!! If I hadn't gone so far down the line already I'd cancel and go to a company that actually does care........... actually come to think of it...............”

Helpful Report

Posted 11 years ago

“I sorely regret having Sharps fit our bedroom furniture. The quality and workmanship has been of a very low standard. The company advertises, fitted to perfection this could not be further from the truth. From what I can see there is NO quality control. After 3 months we are still receiving damaged replacements. I was offered a paltry £200 compensation after spending over £5000 I feel this is an insult. DO NOT USE, DO NOT USE!!! Check out their Facebook page an you will find many more dissatisfied customers. I only wish I had done so. Disgusted with this company.”

Helpful Report

Posted 11 years ago

“I would not recommend Sharps. Mine is a long story so let's begin I had the designer visit in October draw a plan for the room quite surprised that this was not done on a computer as he spent quite a bit of time drawing in curtains etc which were not relevant to the job. I was quite taken with the Glamour Unit but did not like what he had drawn underneath so decided to go to various show rooms and finally found one that had three draws under but when you opened them up theydraw split into two. I asked the designed to come back as we had found what we were looking for. He changed the plan but because the drawers were bigger he said that I could not have one long handle but two small ones. A bit surprised as the brochure showed long handles. He did said that what I chosen was a special and that Surveyor should confirm. Surveyor came and confirmed all ok we said that we were quite happy to wait until January for fitting. Sharps then phoned to say they would deliver on Tuesday 27th and would be fitted on 28th. Delivery was made and payment taken, then in the afternoon said that the fitting had been delayed a day. On the Thursday the fitter arrived and later in the day went to see how all was going he had started on the Glamour unit and as he was putting the draws in I noticed that these were incorrect there was three draws two the same size and one bigger draw. I spoke to the fitter and he said he had to phone to fnd out how to fit this as it it not one he had seen before I sad that ths was incorrect. He did say he had fitted one like mine but because the draws are smaller it would mean taken all the top part out with included mirrors stuck to the wall. He suggested the we phone the next morning as it was late and no one would be there. Next morning taking time off from work the fitter phoned Sharps head office at 9. He came back and said they would phone me. Later a lady phoned to say the this was the new design and the old design was not available. I was not happy and asked to speak to a supervisor who eventually phoned me back and said that same thing, by this time I was not happy as you cannot just changed the design and not tell the customer and said to come back to me with some suggestions. I even phoned the designer who himself did not know that the design had changed. I thought it was a bespoke but I think they have the carcasses and build round that. I keep saying this was a special not the old design but this went on deaf ears. This was now Friday evening and nothing had been resolved with the unit. Fitter fitted all the other units but asked not have the handles fitted as the fitter did say that a long handle was possible and was not sure if this is because the unit they had fitted was the incorrect one although I do not know how the draws could have been longer on the original design. By now I was not happy and sent an email to the the CEO who to date has still never replied or phoned. Monday at about 4.50 a lady phoned and left a message to say she would only be in the office for another 10mins to phone her back unfortunately I was in area that had no signal so eventually got to speak to her on Tuesday and was told that they can now change the unit, this was a bit late as I was resigned to the fact that we would not get the unit we asked for so was having the carpet laid that day and the bed delivered. Still not sure what to do and was wondering where did this unit come from I have said before I decide if I kept what I got what compensation would I they be willing to pay. I was even more annoyed as if they had said on Friday let us go away and see what we can do rather than this is a new design and basically I had to accept it I would of not had my carpet laid. The same lady came back to me the next day with a sum of £200 which I thought was an insult given the time I had taken from work and the stress of all this. I asked about the handles they had been ordered. Phoned call on Wednesday handles to be delivered on Thurday and fitted on Friday, which they were. Phoned call to say the compensation was. It 5% of the total cost which comes to £246.50 still I think an insult. Further more our good friends who recommended Sharps are very embarrassed about this. I have had enough of Sharps they really need to get their act together.”

Helpful Report

Posted 11 years ago

“I would not recommend Sharps. Mine is a long story so let's begin I had the designer visit in October draw a plan for the room quite surprised that this was not done on a computer as he spent quite a bit of time drawing in curtains etc which were not relevant to the job. I was quite taken with the Glamour Unit but did not like what he had drawn underneath so decided to go to various show rooms and finally found one that had three draws under but when you opened them up theydraw split into two. I asked the designed to come back as we had found what we were looking for. He changed the plan but because the drawers were bigger he said that I could not have one long handle but two small ones. A bit surprised as the brochure showed long handles. He did said that what I chosen was a special and that Surveyor should confirm. Surveyor came and confirmed all ok we said that we were quite happy to wait until January for fitting. Sharps then phoned to say they would deliver on Tuesday 27th and would be fitted on 28th. Delivery was made and payment taken, then in the afternoon said that the fitting had been delayed a day. On the Thursday the fitter arrived and later in the day went to see how all was going he had started on the Glamour unit and as he was putting the draws in I noticed that these were incorrect there was three draws two the same size and one bigger draw. I spoke to the fitter and he said he had to phone to fnd out how to fit this as it it not one he had seen before I sad that ths was incorrect. He did say he had fitted one like mine but because the draws are smaller it would mean taken all the top part out with included mirrors stuck to the wall. He suggested the we phone the next morning as it was late and no one would be there. Next morning taking time off from work the fitter phoned Sharps head office at 9. He came back and said they would phone me. Later a lady phoned to say the this was the new design and the old design was not available. I was not happy and asked to speak to a supervisor who eventually phoned me back and said that same thing, by this time I was not happy as you cannot just changed the design and not tell the customer and said to come back to me with some suggestions. I even phoned the designer who himself did not know that the design had changed. I thought it was a bespoke but I think they have the carcasses and build round that. I keep saying this was a special not the old design but this went on deaf ears. This was now Friday evening and nothing had been resolved with the unit. Fitter fitted all the other units but asked not have the handles fitted as the fitter did say that a long handle was possible and was not sure if this is because the unit they had fitted was the incorrect one although I do not know how the draws could have been longer on the original design. By now I was not happy and sent an email to the the CEO who to date has still never replied or phoned. Monday at about 4.50 a lady phoned and left a message to say she would only be in the office for another 10mins to phone her back unfortunately I was in area that had no signal so eventually got to speak to her on Tuesday and was told that they can now change the unit, this was a bit late as I was resigned to the fact that we would not get the unit we asked for so was having the carpet laid that day and the bed delivered. Still not sure what to do and was wondering where did this unit come from I have said before I decide if I kept what I got what compensation would I they be willing to pay. I was even more annoyed as if they had said on Friday let us go away and see what we can do rather than this is a new design and basically I had to accept it I would of not had my carpet laid. The same lady came back to me the next day with a sum of £200 which I thought was an insult given the time I had taken from work and the stress of all this. I asked about the handles they had been ordered. Phoned call on Wednesday handles to be delivered on Thurday and fitted on Friday, which they were. Phoned call to say the compensation was. It 5% of the total cost which comes to £246.50 still I think an insult. Further more our good friends who recommended Sharps are very embarrassed about this. I have had enough of Sharps they really need to get their act together.”

Helpful Report

Posted 11 years ago

“Sharps are appalling! AVOID! Overpriced shoddy materials, unhelpfull staff, I could write a book on my experience what was supposed to take a week took 8. The mess was horrendous, I took more mdf to tip than was used they don't take any away. I eventually got an inspector 3 weeks ago only because I will not pay the last 10% of £492 they have offered compensation and only want £300 I refuse to pay this as none of my questions have been answered the inspector admitted there were things that needed doing, however its been such a traumatic experience I would not let any anyone from shapes in my home to do anything again, last couple of weeks I have been threatened with debt recovery service letters and phone calls. I feel I deserve compensation. a separate valuation said £3000 would be more than generous to pay, however I have already paid £4500 which is more than enough and this was supposed to be half price! All I virtually have wardrobe wise is two empty shells of MDF that are not fit for purpose.”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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