Name: Sharps Bedrooms
Rating: 3.96

“I sorely regret having Sharps fit our bedroom furniture. The quality and workmanship has been of a very low standard. The company advertises, fitted to perfection this could not be further from the truth. From what I can see there is NO quality control. After 3 months we are still receiving damaged replacements. I was offered a paltry £200 compensation after spending over £5000 I feel this is an insult. DO NOT USE, DO NOT USE!!! Check out their Facebook page an you will find many more dissatisfied customers. I only wish I had done so. Disgusted with this company.”

Helpful Report

Posted 10 years ago

“I would not recommend Sharps. Mine is a long story so let's begin I had the designer visit in October draw a plan for the room quite surprised that this was not done on a computer as he spent quite a bit of time drawing in curtains etc which were not relevant to the job. I was quite taken with the Glamour Unit but did not like what he had drawn underneath so decided to go to various show rooms and finally found one that had three draws under but when you opened them up theydraw split into two. I asked the designed to come back as we had found what we were looking for. He changed the plan but because the drawers were bigger he said that I could not have one long handle but two small ones. A bit surprised as the brochure showed long handles. He did said that what I chosen was a special and that Surveyor should confirm. Surveyor came and confirmed all ok we said that we were quite happy to wait until January for fitting. Sharps then phoned to say they would deliver on Tuesday 27th and would be fitted on 28th. Delivery was made and payment taken, then in the afternoon said that the fitting had been delayed a day. On the Thursday the fitter arrived and later in the day went to see how all was going he had started on the Glamour unit and as he was putting the draws in I noticed that these were incorrect there was three draws two the same size and one bigger draw. I spoke to the fitter and he said he had to phone to fnd out how to fit this as it it not one he had seen before I sad that ths was incorrect. He did say he had fitted one like mine but because the draws are smaller it would mean taken all the top part out with included mirrors stuck to the wall. He suggested the we phone the next morning as it was late and no one would be there. Next morning taking time off from work the fitter phoned Sharps head office at 9. He came back and said they would phone me. Later a lady phoned to say the this was the new design and the old design was not available. I was not happy and asked to speak to a supervisor who eventually phoned me back and said that same thing, by this time I was not happy as you cannot just changed the design and not tell the customer and said to come back to me with some suggestions. I even phoned the designer who himself did not know that the design had changed. I thought it was a bespoke but I think they have the carcasses and build round that. I keep saying this was a special not the old design but this went on deaf ears. This was now Friday evening and nothing had been resolved with the unit. Fitter fitted all the other units but asked not have the handles fitted as the fitter did say that a long handle was possible and was not sure if this is because the unit they had fitted was the incorrect one although I do not know how the draws could have been longer on the original design. By now I was not happy and sent an email to the the CEO who to date has still never replied or phoned. Monday at about 4.50 a lady phoned and left a message to say she would only be in the office for another 10mins to phone her back unfortunately I was in area that had no signal so eventually got to speak to her on Tuesday and was told that they can now change the unit, this was a bit late as I was resigned to the fact that we would not get the unit we asked for so was having the carpet laid that day and the bed delivered. Still not sure what to do and was wondering where did this unit come from I have said before I decide if I kept what I got what compensation would I they be willing to pay. I was even more annoyed as if they had said on Friday let us go away and see what we can do rather than this is a new design and basically I had to accept it I would of not had my carpet laid. The same lady came back to me the next day with a sum of £200 which I thought was an insult given the time I had taken from work and the stress of all this. I asked about the handles they had been ordered. Phoned call on Wednesday handles to be delivered on Thurday and fitted on Friday, which they were. Phoned call to say the compensation was. It 5% of the total cost which comes to £246.50 still I think an insult. Further more our good friends who recommended Sharps are very embarrassed about this. I have had enough of Sharps they really need to get their act together.”

Helpful Report

Posted 10 years ago

“I would not recommend Sharps. Mine is a long story so let's begin I had the designer visit in October draw a plan for the room quite surprised that this was not done on a computer as he spent quite a bit of time drawing in curtains etc which were not relevant to the job. I was quite taken with the Glamour Unit but did not like what he had drawn underneath so decided to go to various show rooms and finally found one that had three draws under but when you opened them up theydraw split into two. I asked the designed to come back as we had found what we were looking for. He changed the plan but because the drawers were bigger he said that I could not have one long handle but two small ones. A bit surprised as the brochure showed long handles. He did said that what I chosen was a special and that Surveyor should confirm. Surveyor came and confirmed all ok we said that we were quite happy to wait until January for fitting. Sharps then phoned to say they would deliver on Tuesday 27th and would be fitted on 28th. Delivery was made and payment taken, then in the afternoon said that the fitting had been delayed a day. On the Thursday the fitter arrived and later in the day went to see how all was going he had started on the Glamour unit and as he was putting the draws in I noticed that these were incorrect there was three draws two the same size and one bigger draw. I spoke to the fitter and he said he had to phone to fnd out how to fit this as it it not one he had seen before I sad that ths was incorrect. He did say he had fitted one like mine but because the draws are smaller it would mean taken all the top part out with included mirrors stuck to the wall. He suggested the we phone the next morning as it was late and no one would be there. Next morning taking time off from work the fitter phoned Sharps head office at 9. He came back and said they would phone me. Later a lady phoned to say the this was the new design and the old design was not available. I was not happy and asked to speak to a supervisor who eventually phoned me back and said that same thing, by this time I was not happy as you cannot just changed the design and not tell the customer and said to come back to me with some suggestions. I even phoned the designer who himself did not know that the design had changed. I thought it was a bespoke but I think they have the carcasses and build round that. I keep saying this was a special not the old design but this went on deaf ears. This was now Friday evening and nothing had been resolved with the unit. Fitter fitted all the other units but asked not have the handles fitted as the fitter did say that a long handle was possible and was not sure if this is because the unit they had fitted was the incorrect one although I do not know how the draws could have been longer on the original design. By now I was not happy and sent an email to the the CEO who to date has still never replied or phoned. Monday at about 4.50 a lady phoned and left a message to say she would only be in the office for another 10mins to phone her back unfortunately I was in area that had no signal so eventually got to speak to her on Tuesday and was told that they can now change the unit, this was a bit late as I was resigned to the fact that we would not get the unit we asked for so was having the carpet laid that day and the bed delivered. Still not sure what to do and was wondering where did this unit come from I have said before I decide if I kept what I got what compensation would I they be willing to pay. I was even more annoyed as if they had said on Friday let us go away and see what we can do rather than this is a new design and basically I had to accept it I would of not had my carpet laid. The same lady came back to me the next day with a sum of £200 which I thought was an insult given the time I had taken from work and the stress of all this. I asked about the handles they had been ordered. Phoned call on Wednesday handles to be delivered on Thurday and fitted on Friday, which they were. Phoned call to say the compensation was. It 5% of the total cost which comes to £246.50 still I think an insult. Further more our good friends who recommended Sharps are very embarrassed about this. I have had enough of Sharps they really need to get their act together.”

Helpful Report

Posted 10 years ago

“Sharps are appalling! AVOID! Overpriced shoddy materials, unhelpfull staff, I could write a book on my experience what was supposed to take a week took 8. The mess was horrendous, I took more mdf to tip than was used they don't take any away. I eventually got an inspector 3 weeks ago only because I will not pay the last 10% of £492 they have offered compensation and only want £300 I refuse to pay this as none of my questions have been answered the inspector admitted there were things that needed doing, however its been such a traumatic experience I would not let any anyone from shapes in my home to do anything again, last couple of weeks I have been threatened with debt recovery service letters and phone calls. I feel I deserve compensation. a separate valuation said £3000 would be more than generous to pay, however I have already paid £4500 which is more than enough and this was supposed to be half price! All I virtually have wardrobe wise is two empty shells of MDF that are not fit for purpose.”

Helpful Report

Posted 10 years ago

“The service was awful - the salesman forgot the desk and also the tie Rack I ordered The dressing table top was changed in three occasions as each time the wrong size or Damaged wood was sent Finally the rubbish was never collected after being promised it would - atrocious service”

Helpful Report

Posted 10 years ago

“BE WARNED DO NOT USE SHARPS PLEASE READ BELOW. Wardrobe not made to design drawing, complaint made immediately to fitter, this was ignored he continued to make up wardrobe. I cannot open the wardrobe door fully to pull out drawers, as it is built to close to my wall/window, bedside cabinet to high I would hit my head on it, had to relocate cabinet else where in the room, shoe rack to high dresses over hang on the shoe rack. Called office, they sent an inspector, he agreed this was wrongly fitted. Phone calls not returned emails not replied to, this has gone on now for 7 months. Manager said, I, yes, I would have to pay for the wardrobe to be refitted, I would also have to pay for my carpet to be pulled up and relayed take our bed out of the room for refitting, where am I supposed to place a king size bed in an average size house ?? I sent photographs on request, I had to chase up with more calls and emails, I was told they had not been received, however when sent again, they had received them, it was the same email address copied and pasted across. I still have not heard anything from them with to the outcome of my unusable wardrobe and dissatisfaction. Even thought the inspector ( their internal inspector) agreed it was not built to the design specifications. I had a call from the store where I made my appointment, gave them feedback of the horrific experience, she ( Julie) promised the manager would be in touch, no returned call, not surprised with the months and months of let down promises. I HIGHLY RECOMMEND YOU DO NOT USE THIS COMPANY. USE HAMMOND'S, LESS EXPENSIVE AND MUCH BETTER CUSTOMER FEED BACK. Unfortunately My case is still on going”

Helpful Report

Posted 10 years ago

“I had high hopes of getting my bedroom wardrobes fitted in line with the company's promise. However, having taken an afternoon off to meet the surveyor and sent endless emails and made lots of calls I haven't had so much as a response. They were quick to take a deposit but don't seem interested in delivering a service. I am appalled.”

Helpful Report

Posted 10 years ago

“After the debacle with Sharps I have just had a delivery of Schreiber bedroom furniture from Homebase. Front original order to delivery and even replacement of a door which was chipped the service has been fantastic. The design person who lived locally agreed everything and took control of the delivery from start to finish. This does require putting up either yourself or by a local carpenter but at less than 40% of the Sharps quote is excellent value for money. If only Sharps was 10% as efficient as Homebase it would be an improvement.”

Helpful Report

Posted 10 years ago

“A terrible customer service by a team of dishonest people. Design person said more expensive but 98% satisfaction rating (First lie) offered 50% discount if signed on the day. He removed 40% of what we wanted and it was still 100% more expensive than another bespoke company. Arranged via text message for surveyor to call, waited all day before calling and they said appointment wasn't made. Surveyor called and made more changes. We ordered 18th November but said we wanted delivery 12th January as it was Christmas. Surveyor said that wouldn't be a problem (Second lie). Surveyor also said decoration should be completed and all furniture removed as the fitters would need space to work. Got text message at 17:20 on Friday 2nd January informing delivery would be on Tuesday 6th January. Imagine the hassle to get trades to complete the decorating but we succeeded. At 17:30 on Monday 5th January got a call to inform us delivery would be 13th January and fitters would arrive 15th January. At this point I was angry and the girl said the text message was from their freight people who apparently had access to the mobile phone (third lie) I said I wanted to speak to someone in authority. Another girl called on the following day and after lack of concern I said I was cancelling the order as I had lost confidence. She said someone from the sales department would call the following day to arrange return of the deposit. (They didn't call - fourth lie) After another call and another call they finally said the deposit would be refunded after 7 days. The final insult they took the deposit in 1 day and repaid it after 7 days after having the money for 2 months. IF YOUR ARE LOOKING FOR GOOD CUSTOMER SERVICE DON'T USE SHARPS.”

Helpful Report

Posted 10 years ago

“Reall unhappy with Sharps. I would recommend you avoid them at all costs. Had their sales chap design a wardrobe for us and we paid a deposit to proceed. When their surveyor visited he confirmed that the design was simply unworkable. Two futher meeting were arrange where the surveyor and sales chap attend togther, but on both instances the sales chap failed to show up. At this point we cancelled our order and have been chasing them for the last 2 months to get our deposit back and, no, we still haven't received it. Being sent around the houses each time we chase them. Now considering legal action.”

Helpful Report

Posted 10 years ago

“Good product spoiled by poor customer service.”

Helpful Report

Posted 10 years ago

“i was left very unhappy . Arranged two appointments with the designer after the first visit ,as the Surveyor said that they could not fit back to back wardrobes . I think the designer is out of order ,as i have wasted two days waiting for him to arrive . LMontgomery”

Helpful Report

Posted 10 years ago

“really poor service and not worth the money!!! it has taken 4 remedial visits to correct a very poor fit, extremely poor customer service!!!”

Helpful Report

Posted 10 years ago

“Just had my wardrobes fitted by Sharps, they are terrible one set have to be replaced the customer service was terrible, a word of advise, never pay all the money before they install the wardrobes because this includes the fitters fee, that's why they ask you for 2 payments, I did this big mistake!!!! Their customer services is also terrible!!! They don't care if you have to take time off work to have all the work carried out again - the problem is apparently some of the fitters are excellent, but as I found out to my cost not all of them are, buyer beware!!!”

Helpful Report

Posted 10 years ago

“really really poor service and very shoddy goods, really not worth the money, the joints are realy bad and despite an imminent third try to put things right and as the above review we were promised that someone was coming to take materials away that were delivered without notice and blocking a public area, still no joy!!!”

Helpful Report

Posted 10 years ago

“Sharps fitted our wardrobes so poorly that even their surveyor couldn't believe it. Gaps, chips on the MDF, even black marker pen all over the doors. They then re-fitted the wardrobes and left the waste blocking our driveway. No sign of collection as promised and Christmas is coming. The replacement wardrobes are not finished but that hasn't stopped them from asking for the balance. Awful”

Helpful Report

Posted 10 years ago

“Arranged a 4pm appointment a week in advance with Sharps (Carlisle). I made arrangements to finish work early, along with my Wife, only to find that we arrived home an arrogant sounding salesman left a message wanting to do us a favour?? and re-arrange for an earlier appointment. Obviously this could not be done as we were not home to take the call! On returning the call to say I was at home for our 4pm meeting as appointed. The same salesman said he would ring back in 5 minutes and never did (not even now 24 hours later!) We are not practiced in begging people to come and take our money, so Sharps can go and whistle - this is good news for the smaller local trader as one of them will get to fit out our 3 double bedrooms. So relieved though, after reading facebook reviews!!!”

Helpful Report

Posted 10 years ago

“I saved up and was looking forward to the meeting with the designer. I cancelled a meeting for work and rushed home. But no one showed up and no message left on phone. Have now read some reviews on money saving expert and have contacted local fitted bedroom fitters who know their stuff.”

Helpful Report

Posted 10 years ago

“We spent over £2000 on fitted wardrobes which we were very happy with. After a few months mould and damp started appearing inside the wardrobes due to them being attached to an outside wall. We believe that we should have been taken into account by Sharps as they are the experienced company. When we bought it to their attention they washed their hands of the situation and offered us no help or contribution to the extra building work needed to finish the job. Very poor service for the money charged. Avoid at all costs.”

Helpful Report

Posted 10 years ago

“should of gone to ikea Terrible experience. Incorrect measurements. Nearly paying an extra 1k because the designer got it wrong. A huge fiasco over a simple light, with pressure being put on to go ahead without it. The mirror is not included in the vanity unit! Needed to be added separately. This was not explained at the time, so now have no mirror to go under the light they could not fit. All the rubbish is in our garden, they don't take it away. Pay ferrari prices, get ford quality. Very very disappointed ????”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Sharps Bedrooms Reviews