Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“My experience using Sharps to fit a range of bedroom furniture has been very mixed. The visits by the designer and surveyor went well enough; and the delivery was extremely prompt and efficient. The job was estimated to take 3 days; but despite the fitter's best efforts and really hard work it ran into a whole forth day, with him finishing at 7.30 on a Sunday evening. But, as Sharps pay for the work on a piece-rate, he will still only be paid for the 3 days. Then there are the Admin staff. So called Customer Service. I would say "Sharps by name, sharp by nature". Payments are demanded up front / on immediate completion, reducing the customer's strength of argument with lingering issues. There was never any discussion regarding disposing of the mountain of waste. How do you get wardrobe doors in the back of a car? And the misunderstandings and errors could easily have been avoided by the surveyor bringing a computerised design for the customer to review. I could never recommend this company. And to add to all of this, the furniture is basically expensive saw-dust.”

Helpful Report

Posted 11 years ago

“The materials used were not of the quality we thought we were getting. We had to ask for better fittings commensurate with the price paid. Definitely not value for money! It took several weeks and many, many phone calls, to get excess material and waste removed. I would not recommend this company to anyone.”

Helpful Report

Posted 11 years ago

“I must say I am most dissapointed with the after service . I had sliding doors fitted and found one of the doors had a large scratch on the side and the silver trim had been cut short and also there was a gap in the track where the door slides . I informed Sharps who said they would have a new door made and would send a fitter out to correct the other faults . The fitter arrived 3 days later with a door, after unwrapping it realised the wrong door had been made . Sharps informed me another door would be with me in a couple of days and the fitter arranged to phone me the morning it was to be delivered , I waited all day and he didnt ring so I phoned him and was told sharps office were meant to ring me to tell me door would be arriving a week later . The following Monday Sharps rang me but I was at work and unable to take call ,so an hour later I returned call , no-one seem to know why I,d called and said would look into it and call me back that morning . No body called so late afternoon i rang again and again was told someone would call me back . I waited two days and recieved no call so I rang Sharps and informed them no-one had got back to me . Later on that day I recieved a call to say fitter would be there to fit new door and correct track etc the following week . The fitter arrived with new door but informed me no track had been delivered !!!! He phoned the office and explained he couldnt complete job without the track , the lady apologised and said would get back to me that morning , recieved no phone call !!!! This company is an absolute joke and I would definately not recommend Sharps to any-one .”

Helpful Report

Posted 11 years ago

“Absolutely shocking customer service, would not recommend this company. Designer came out 18/072015, then the surveyor a week later, so far so good, then it all goes downhill from there. After been told that we could have a delivery and fitting date to suit us, don't believe them. They only want everything to suit them . After several weeks and numerous telephone calls, we are still no where near a date that suits us. They want to deliver everything a week before fitting date. Still waiting for them to agree a date that suit us. Asked to speak to a manager and was told they only deal with delivery and fitting. So annoyed with this company that I am considering contacting Watchdog.”

Helpful Report

Posted 11 years ago

“Service was good, very helpful from start to finish. Geoff our fitter was excellent and we have been left with exactly what we asked for. Our only disappointment was that we weren't advised until the fitting stage that all waste was to be taken away by us on completion. Given the amount of money we spent, I think this is very poor. We have in the past used another bedroom company who left our 2 bedrooms ready to hang the clothes in and dealt with getting rid of all the waste. Although slightly more expensive it makes all the difference to the overall experience.”

Helpful Report

Posted 11 years ago

“A week ago i left very positive comments regarding the overall service we received from Sharps. However, i regrettably have to downgrade that review as to the post-installation/after sales service. On conclusion of the fitting the Fitter advised me he had ordered removal of the rubbish but it turned out he had not done so. Several increasingly irate phone calls later i am still waiting- Sharps tell me they use an outside Company with a 72 hour window for removal - nearly two weeks later i am still waiting. Thy have ruined what was until then an excellent service by very shoddy after sales service. There was no phone call asking if we were satisfied either. Sharps need to buck up their ideas post-installation.”

Helpful Report

Posted 11 years ago

“DO NOT GO ANYWHERE NEAR THESE COWBOYS. Sharps, or "Sharks" as i now call them left me with a very average looking room but also left me with a room full of scrapes, dents, pencil lines on walls, labels left on shelves and an extremely painfull to deal with customer services dept. You would think that you are going to get the "Rolls-royce" of wardrobes given the price you pay but i was left with an 80's Lada with scratches on it. Also, for the privillage of having "Sharks" in to your home to wreck it (oh, and my bathroom door was scraped badly), they leave you with all of the packaging, off-cuts and dust they have created to dump. It's not just small bits either. It's 3 metre lengths! I suppose that's ok if you have a Luton sized van! For ME to resolve this, I had to demand that someone from Sharks visit my house to see this damage for themselves as the customer services woman thought it was "normal damage" i.e. superficial decoration. I eventually agreed with money off (a measly £200) so I could get on and use my over priced Lada walk in wardrobe. I am now cutting in around every part of my Lada wardrobe before painting roof and walls and waiting on my newly ordered new bathroom door (remember.....they damaged that as well! The funny thing is, they tell you that it would be a good time to freshen up the room (paint) before the wardrobe is fitted. If you want an over priced wardrobe, damage to your house, enjoy phone calls with arrogant people and like cutting up waste chipboard before taking it to the tip.....then go to Sharps. If you have read my review, save yourself money, hassel and stress by getting a professional local joiner in to carry out work as I should have done.”

Helpful Report

Posted 11 years ago

“Everything was first class. From the initial measure to the finished installation, it all went very well. The flatpacks were delivered when they said they would be and the fitter turned up to time. All in all an excellent product. GEOFFREY DOUGLAS”

Helpful Report

Posted 11 years ago

“Had a small problem with my wardrobe it was quickly put right with no problem excellent service and quality fittings”

Helpful Report

Posted 11 years ago

“It took 4,5 days to fit 3 wardrobes. CAD drawings were not available, installer asked for these 3 times, they never appeared, so doubt if they were every done for my order. On day 2 an Installation Team Leader called and confirmed 2 large panels were missing, he would order for delivery next day and would follow up on CAD drawing. This did not happen, he did not place the order and CAD did not appear - not efficient. Installer was excellent, trying his best to work on the initial drawings done by the designer. Would definitely NOT recommend Sharps.”

Helpful Report

Posted 11 years ago

“Handle fell off my wardrobe after one month after contacting customer services it looks like we will have to sort it out ourselves as they said we don't come out to do handles”

Helpful Report

Posted 11 years ago

“Excellent work. Good value and good workmanship”

Helpful Report

Posted 11 years ago

“Love my wardrobes. Good quality, only problem I had was the time from delivery to installing was too long.”

Helpful Report

Posted 11 years ago

“I have to say that the service i received from Sharps was excellent, from initial design, through to the Survey, the delivery and the fitting. The Fitter was a Gentleman called Bill who told me he has worked for Sharps for some 25 years and the standard of his work (1st class), certainly bears that out. He was careful to hoover the floor when he finished, cleared out all the offcuts and left our Home clean and tidy. Whilst others have had bad experiences i have to say that My Wife and i are absolutely delighted and we will recommend the Company if the opportunity presents itself.”

Helpful Report

Posted 11 years ago

“After a disastrous 5 weeks with Hammonds I went to sharps.....Why oh why did I bother. Very nice designer, very nice surveyor. Paid the deposit, phoned me Last Friday , all done, we will deliver a week Monday and start fitting Tuesday. Received a call today......sorry we don't do the wardrobes you picked, can you change to a different style! Asked why only now being told when apparently they are ready for delivery.......they lied! Asked for full refund, then informed if I was cancelling them it would cost me! Let them try....they cannot deliver my order, they cancelled not me but I am glad I did! Very unprofessional.”

Helpful Report

Posted 11 years ago

“I made an appointment with Sharps earlier this year. The designer that came around was with me for 2 1/2 hours during which time he told me all about his other companies (including legal and carpentry), talked to me about my plans if I died, and tried to get me to change my gas and electric to the company he was a sales rep for. I complained and got another designer around who was much better - or so I thought. The surveyor came around and told me that the designs that had been drawn were not feasible. The wardrobes designed would not fit in the allocated space, the drawers inside the wardrobe wouldn't even be able to open and I would have to have another designer around. I contacted Stuart Smith, South & West Regional Sales Manager, and Peter Welsh, Operations Director, and whilst both were initially helpful, they stopped responding to my emails and so the matter is still open. I took my business to Betta Living who were professional throughout and for a much better price. Please don't think I am a bitter reviewer - I am just providing an honest opinion of what turned out to be a shambolic experience from start to finish.”

Helpful Report

Posted 11 years ago

“Having read some of the reviews on here I wondered if I was dealing with the same company! I had excellent service from the showroom to the fitter! If you wait until Sharps have a sale, the furniture is good value for money. I had a minor hiccup with the fitting dates as I was on a tight schedule but this was quickly sorted out in my favour. I received a phone call at 8.15 on the morning of the fitting to check that the fitter had arrived & he worked solidly until the evening. He had been allocated 3 days to fit the bedroom but finished it in 1 day. The furniture looks lovely & I would recommend Sharps, especially when they have a sale on!”

Helpful Report

Posted 11 years ago

“We were pleased with the service and product from Sharps. Everything arrived on time and the fitter did a good job and left everything clean. My only complaint is that the excess material (of which there was a lot) was left outside and not taken away, so I had to clear it myself. One door needed adjusting after a few weeks and although it was a little fiddly I managed to do it and it has stayed OK ever since.”

Helpful Report

Posted 11 years ago

“We had excellent service from start to finish, and the end result is wonderful. We would not hesitate to recommend Sharps.”

Helpful Report

Posted 11 years ago

“NEVER NEVER AGAIN !!! After 3 months of total disruption the bedroom was finally fitted. The dressing table inset draw was not delivered, had to phone and request it, 10 days later I am still waiting for the rubbish and excess wood to be removed from the front of my house and then lo and behold this morning the panel on the headboard fell right off !!!!! Very unhappy - Cobham.”

Helpful Report

Posted 11 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews