Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,561 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car went in for service no contact while car was there only when I called no extra work mentioned other than they'd done the work. Car returned with no brakes will never ever ever use again”

Helpful Report

Posted 4 years ago

“I have used this company for a few years and never had an issue. Last week my car was serviced and MOTd. They called me that afternoon to say it has failed due to a rod on the driver side and light alignments. He said it would £270 plus vat for the rod and £44 plus vat to sort the lights. I said I would call my local garage and get a price from them first (he was very annoyed by this). I called my garage who said all the work would cost £70! I took my car to my local garage to do the work on the failed MOT. My local garage called me within half hour of dropping off to say there was nothing wrong with my car, if anything my light alignment was perfect!! I then paid another £40 for my local garage to carry out a further MOT in order to pass it.”

Helpful Report

Posted 4 years ago

“What a terrible company. This is just a complete rip off. This is extortion. Beware do not use this company. It will cost you dearly. They are CROOKS.”

Helpful Report

Posted 4 years ago

“I have had a TERRIBLE time with this incompetent company. Car booked in on 9 Nov 2020 for MOT and repairs due to electrical issues. After 4 months, my car was actually in a worse state with still major electrical malfunction, but also non-functioning headlights after the garage supposedly fixed them. I have spent over £3500 for my car to NOT be fixed, (not to mention nearly £800 taxi fees for travel to and from work as an essential medical worker), and have since had to take it to another garage for an actual repair, done same day for less than £300. Never ever use this company if you like your car or your money.”

Helpful Report

Posted 4 years ago

“Dirty greedy con artists (ba-stards) Check their initial business launch on the BBC h t t p s : / / y o u t u . b e / C 5 a g L I 4 g 7 q k (Follow the link without spaces to see live shown on BBC) Don’t use these muppets. They are not reliable. Use your local garage or better still your main car dealers even.”

Helpful Report

Posted 5 years ago

“Complete rip off . Charge me fifty pound for collection, it ends up expensive than manifacture dealer. I will never use them again, they had my car for two day. False advertising. Only to ripp you off.”

Helpful Report

Posted 5 years ago

“Terrible, terrible service. Unbelievably expensive, loads of hidden charges (many of which are for things most garages include in their service as standard). Impossible to contact them by telephone once they've taken your car and they just keep finding more "essential" work and hitting you with more and more requests for payment. My MOT & service, quoted at £111 ended up costing over £1200. For a 10 year old Peugeot 107. I usually expect to pay in the region of £150 - £200, depending on what work is required. Genuinely horrifying experience. Never again!”

Helpful Report

Posted 5 years ago

“Paid in advance for Mot and service plus additional £69.00 for oil change . My car has not been returned it’s now 19.13 ! The garage is not in the same city either. I can’t get to work either I need my car for work . They were only happy to talk with when trying add on a further £188.00 for extra service items but wouldn’t tell me if it’s past it’s MOT, I paid the £69.00 in the hope I could get my car back and not have to be involved with this disputable company . No car no paperwork and nothing to show for my money I feel totally violated service stop they should do just that stop trading there charlatans of the highest degree . I will bereporting this to the police if my vehicle isn’t returned by 10 am tomorrow they took my vehicle with my goodwill to return it the same day. I paid as required £112.00 up front and £69.00on the day before 5pm . Avoid them I never right reviews but I feel so violated I have to expose this shambolic services”

Helpful Report

Posted 5 years ago

“Avoid this place, tell you one price to get you to agree to it, then when you get your invoice through is well overpriced, for example Fuel filter was £37 got charged £110 plus v.a.t, when you try to phone them you wont even get through, so to get your car back you need to pay...ABSOLUTE RIP OFF COMPANY SO AVOID..”

Helpful Report

Posted 5 years ago

“I had my doubts when my two vehicles were collected by two drivers who were pleasant but they arrived in a vehicle that had not seen a wash or clean in months. Both full services were prepaid Bentley Smart £278.90 £104 inc M OT On being called by the service engineer I was asked for a further £737.83 on the Bentley £250.45 for the Smart £1,033.51 for the Bentley in Total and £354.85 for the Smart (both including VAT) Both vehicles since their last full services a year prior had travelled 1909 miles 532 miles for the Smart Having checked the cars on their return we found neither had been cleaned and indeed the Smarts logbook had not been stamped and the footwell was marred with the drivers boots leaving white footprints and what looked like filler dust on the black floor matting (photo was taken ) The drivers door squeaked at the hinge when opening so it is clear this was not checked per the list of items which the checklist on the service items covers. Several charges on both vehicles are dubious charges and I question were they really necessary. Brake service £166.22 on Bentley Fuel treatment £ 61.34 on Bentley £63.74 on the Smart engine flush £64.99 on Bentley £64.99 on the Smart Renew Brake fluid £91.73 on Bentley £91.73 on the Smart I am left asking what if anything was the money paid over for the service utilized for. As the illustration above indicates the SMART has been charged the same as the Bentley for renewing brake fluid but the capacities on both are from earth to moon in term of quantity required for each vehicle Once agreeing these costs which came as a sort of fait accomplit the cars were delivered back in just over one and a half hours from agreeing so how on earth was all this ancillary work carried out and the vehicles driven from Wembley to SW1 in that time frame. All very spurious. On trying to call Service stop mid afternoon on both their numbers 0800 970 9046 and 0344 2253 303 no one answered and on each occasion the phone rang for 20 minutes before I ended both calls as being fruitless .This was after trying to get back in touch with the local 038701062 service engineer who called to inform me of these considerable sums extra for that merely said the phone box is full and please call back later. As an addendum the Bentley service from the main dealer would have been more expensive but the Smart from Mercedes would have been less . In no case since the Smart was purchased new have we ever had a service with parts more than £300 from the main Mercedes dealer who also collect the car and return it cleaned and valeted. We tried this firm as an experiment but it has turned out to be an overly expensive exercise and take this time and effort to warn others of these manipulative and unnecessary charges which have been assumedly carried out and to which the average person will not know whether this work has been done or not. Stay well away, that is my recommendation. I should have followed my gut feeling when i offered free off street parking to the drivers on seeing their unkept dirty vehicle. We live and learn so therefore merely put this down to experience but definitely will not be using or recommending Service stop again. The software and e commerce from them is first class but the job in hand was not appreciated and the lack of communication by phone and e mail during the service timings was wholly unacceptable”

Helpful Report

Posted 5 years ago

“Dreadful service. 90 minutes late picking my car up, nearly 3 hours late returning it. Couldn't get through to anybody and had no idea where my car was. The only contact I had during the day was fo more money. Out of curiosity I checked my dash cam inly to find that the driver removed it down the road and replaced it before coming back so for all I know it was parked up for the day and returned with no work actually carried. I've been trying to get through to them for weeks now and nobody answers the phone. Avoid this company.”

Helpful Report

Posted 5 years ago

“I will never use this company again. Before the service I expressed concern about the garage they chose and the advisor promised to call me. Never did. I was overcharged and scammed. Disgraceful”

Helpful Report

Posted 5 years ago

“Paid £400 for a service and they was supposed to drop my car off the same day as the service but would you belive it no and not even a phone call very very disappointed”

Helpful Report

Posted 5 years ago

“Avoid!!! I booked for a service on the 3/3/21, they ended up not turning up, and servicingstop not answering the phone, then booked an alternative date without consulting me for the 5/3/21. They turned up at 10:30 this time and took the car. At 12:00 I get a call from servicingstop saying the car has this and that, - I say no thanks - and they say that I would have to pay for a special 5w40 fully synthetic premium engine oil however, - I say I dont want it thanks - they say though that they can not let me go without it and have held my car to ransome today 5/3/21 until Monday 8/3/21, I suppose as both Sstop and the garage are close on weekends. They making me lose 3 night shifts and giving me alot of headache. 2005 renault clio 1.5 dci expression.”

Helpful Report

Posted 5 years ago

“Please please don't use this company that rip you off. When I said I don't want the work done. I was told I can't get my car back so I had to borrow £214. I'm a single mom.”

Helpful Report

Posted 5 years ago

“Do Not use .we are also going small claims court disgusting company robbing people blind”

Helpful Report

Posted 5 years ago

“Save yourself time and money and don't use this company.”

Helpful Report

Posted 5 years ago

“These guys tried to rip me off for over £500 for unneeded work for a service on a 2016 BMW. Avoid”

Helpful Report

Posted 5 years ago

“Please do not use this company. I booked my car in for an MOT and full service as my usual garage was fully booked. Car was picked up from my home in the morning, no problems. I received a call soon after to say that it had failed the MOT. The failures were a near side front coil and near side front macpherson strut needed replacing. They quoted me £780.00. I called my usual garage and they quoted under £200.00! Now I understand that they need to make commission, but £580.00!! I booked the car into my usual garage today and I received a call from them saying that it needed a spring but not as above and they wouldn’t of failed it for that. However, they also said that I have a deep split in my tyre which should of been detected during MOT and failed, but it wasn’t. I am very concerned and I would urge everyone to steer clear. Thank goodness, I contacted my garage for advice. I also went to the garage yesterday to pick the car up myself as it was gone 5pm and I couldn’t get in touch with anyone to let me know that my car was being brought back the same day. I don’t even know if it had a full service as no stamp in my log book. To be honest, I’ll be booking it into my usual garage for a service anyway. I didn’t even want to give it 1 star but had to.”

Helpful Report

Posted 5 years ago

“Full service includes oil change right? Interesting that you didn't turn off the oil change warning light when you "serviced" the car I selected over a week for reply time.. The actual answer is never, but its not an option on this site”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,561 reviews