Why did I not see these reviews first! I chose the company for the price and convenience as I can't drive at the moment and the Service/MOT needed doing. Car was picked up by a guy from a local garage. Luckily I trust garages in my area as it's only a small town. The bloke warned me when he picked it up that although I paid for a full service, it's nothing like a full service should be. Given that the pre-discount, service stop price, is £250, it is pretty bad going so glad I didn't pay this inflated £250. The garage also said if anything needed doing, they would ring me first and for me to deal with them (the garage) direct as STOP will put an extortionate markup on anything. I never heard from the garage but Sstop rang me to announce that there was around £500 of fixes needed (I knew not the case as the garage never told me in advance), some of it crucial and the service light wouldn't be turned off unless I went ahead and how would I like to pay etc.... The guy was so rude about it and was a bully so I told him to jog on. He then said I needed to pay for the oil change because I have synthetic oil at £29. The garage rang me shortly after astounded that SStop were asking for more money as the garage wasn't getting anything extra, and all the extra repairs were only advisory and not crucial or needed like SStop made out. Anyway, I had to pay SStop for the oil before they would release funds to the garage which gets my car back. When I clicked on the payment link they wanted £50 in total for made up environmental this that and the other (remember, garage were not getting any of this money). Local garage said it was the last straw as they are fed up with STOP so won't be dealing with them again. I certainly won't be and I'm now embarrassed that I didn't just use my regular local guy direct who would have come in around the same price in the end. Other thing to note, used live chat to argue about the cost of the oil and agent was quite unfriendly too. Overall I can't believe they are operating. Just remember, at the very least you will probably always pay for oil. Their getout clause is that they advise you it is possible you will need to be extra when you book, so why wouldn't they. So Service Stop get 1 star (only because zero is not an option), garage gets 5 for being wise to them and communicating with me.