Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,561 Reviews

22 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling, shoddy company!!! BE WARNED....DO NOT USE THEM AT ALL... I booked my car in for a full service, paid £79 - it was collected from my home. Didn’t hear anything all day despite me trying to call (twice) to ask how it was all going. At 5:30pm I get a call from some random guy called Chris who basically tells me there’s a long list of things wrong with my car!! After 10 minutes of him waffling on (scaremongering) I agreed to pay for 3 of the items as he said they would not be able to release my car and produce a full service report without those items being addressed!! The other 5 items he spoke of where BIG TICKET items that he estimated would cost a minimum of £750+ vat. He talked about a vague, strange knocking noise that needed investigating ...I was appalled....I ended up paying £216 (to fix the 3 key items) on top of the £79 I’d already paid in the morning. I was so cross... I knew I’d been ripped off and couldn’t do anything about it as they had my car...! I WILL NEVER USE THIS COMPANY AGAIN...ITS JUST A BIG MONEY MAKING SCAM!!!!!!! PLEASE STAY AWAY FROM SERVICING STOP!!!!☠️”

Helpful Report

Posted 4 years ago

“How this company can get away with what they're doing is beyond me. The 1st quoted price is not what you will pay. Once they have your car more and more charges will be added. I booked a service and MOT. Car failed on 1 coil spring which was replaced for £350. The end price came in at £1700. They don't release your car until you've paid. £210 to replace fuel filter £30 special oil I forgot to include locking wheel nut and have been charged £300 to remove the lock nuts. £100 to replace brake fluid. Absolute con.”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague - total con! They offer a competitive service quote but it's all downhill from there! They claimed my car needed repairs of almost £800. I questioned this and the person I was speaking to became flippant, claiming I would be putting the return driver at risk by not authorising the repairs! I was also told I would have to pay an extra 24.99 for 'specialist oil' otherwise the car would not be returned! They also claimed I had authorised this - I had not. This final extra cost was 46.77. It is interesting to note that the driver who returned my car said he had used ordinary synthetic oil - so the company lied. I tried ringing to question this final amount but I was on constant hold and I gave up after some 40 minutes. I will be contacting trading standards.”

Helpful Report

Posted 4 years ago

“PLEASE do not use this scamming outfit. I used them for a basic service 12 months ago. They come and collect your car, and a dodgy guy takes photos of your car. Disappeared, came back with car later on. They demand payment before they will release car. Basic service is £45 but charged me £135 , whether any work was carried out is questionable.”

Helpful Report

Posted 4 years ago

“Total crooks. Completely overcharged me at every step of the way for my car Service. Even called to tell me I needed premium oil for my oil change - FOR AN ELECTRIC CAR! Complete liars and charitans. Your costs will be inexplicably high. Do NOT book with them. Look up a local garage and read their reviews. They will be the ones who do the actual job anyway, whilst Servicing Stop just rip you the customer off and also rip off the local garage. They are an uneccessary and profiteering middle man. STOP. don't use Servicing Stop.”

Helpful Report

Posted 4 years ago

“Absoloutly fumeing after a £93 quote to service my car person came picked my car up at the end of the day get a phone call from james (rudest c**t) basicaly telling me to pay £690 to get my car back is a absolout joke and after saying i have 3 kids and do not have them sort of funds spare he then turns saying that he does not car about my kids and hangin up I then be FORCED to pay £180 just to get my car back my car is a diesel vauxhall astra and takes standard 5w30 i can go halfords for £17 pounds for but no servicing stop says it is premium oil absolout joke of a company and avoid at all cost”

Helpful Report

Posted 4 years ago

“This is truly the worst experience I've ever had in my whole life,it's a rip off, don't believe the low prices offered, it will end up costing a packet, I made 4 different dates for the car to be picked up and they finally turned up at the fourth date, which cost me £60 in lost earnings at work, I originally intended to send in this review to worn the public off this company but judging by the reviews that are posted here it appears that it was a waist of my time. AVOID THIS MICKEY MOUSE OUTFIT ATALL COST”

Helpful Report

Posted 4 years ago

“Worst company I have ever encountered! Collected car fine. Then it took 1.5 hours to get through to them when I missed a call. Finally after getting through I was told my MOT failed and to fix it, it would cost £1100! They told me what needed fixing, and of course I declined this ridiculous price. When I got the invoice through my initial £92 interim service and MOT had gone up to £145! The additional charges they add on are a joke. I paid it just to get rid of them. When I finally got my MOT certificate it shows yes the car had failed the MOT, but only on 3 things. Servicing stop had told me it needed 6 separate repairs to fix my car. They are liars, cheats, claim all cars need ‘special oil’ (what a crock) and try to scam as much money out of you as possible. AVOID these cheating scum bags”

Helpful Report

Posted 4 years ago

“Truly awful. They will be many additional costs on top of the price quoted. You will not be able to contact the garage or service stop once they have your car. They will send you messages saying you must pay these extra fees regardless if you don't agree, to get your car "released". 3.5 stars? No chance, something odd there. Look them up, they have been on Watchdog. It's a rip off.”

Helpful Report

Posted 4 years ago

“Absolutely shocking! I booked my car in for a service at the reduced rate of £99.44. I was then told I'd get a further £15 discount if I paid upfront which I did. Car was meant to be picked up between 8 -10am. It was only collected at 10h30. I received a call 3 hours later to tell me I needed an oil change (Surcharge of £24.00 +VAT as it's specialist oil) and an Engine flush (£54.16 + VAT) amongst a few other things which I declined. I said I didn't want the Engine Flush but was told quite forcefully I had to have it done due to the oil change. I reluctantly agreed to this. I was then told the charge would be £111.76. and to pay ASAP to have my car released. On having my car delivered back to me, the garage had left their Invoice of work on the seat...£44 +VAT for the Service. They didn't bill for the oil change or filter change. So a job I was charged £196.20 actually cost £52.80! I appreciate margins and mark-ups etc. but £143.40 extra?! That is ridiculous. When I queried this with Servicing Stop, I was told their (the garage) invoice is irrelevant and they've negotiated Trade Labour rates with garages and even if I went direct I wouldn't get that rate. I was just fobbed off. This is the 2nd time I've used Servicing Stop - I had appalling service the first time too. Shame on me for giving them a second chance. Next time I'll just go direct.”

Helpful Report

Posted 4 years ago

“This company did an invoice for me stating numerous parts needed replacing at which I declined most as I would get someone I know to look into it. As a young women who knows little about cars im glad my stepdad looked into this as the parts they stated needing replacing were actually either non-existent in my car or perfectly fine with no wear on the part what so ever. Trying to rip people off and then when I complained offered to give me £20 off my next service with them-I wouldn’t use these again.”

Helpful Report

Posted 4 years ago

“Rip off prices. Don’t be fooled by the low prices advertised. They will screw you without mercy and you end of paying hundreds of pounds in extras.”

Helpful Report

Posted 4 years ago

“Absolute rip off, my son just got stung an extra 150 quid to a main Ford dealer for a service”

Helpful Report

Posted 4 years ago

“Car still not returned, three days later, was assured that it would be a same day service. Hugely overpriced work. Zero stars. Avoid, avoid, avoid!”

Helpful Report

Posted 4 years ago

“Would give zero stars if I could After looking at their website I booked our car in for a service and paid £90 as stated. Bear in mind car passed MOT in December. Car was picked up but then got a call a few hours later from a snotty guy claiming all the additional work that needs completing. Trying scare tactics and even claimed my back windscreen wiper was illegal (this was one of the additional jobs they said needed completing) The additional work started to add up to a few hundred pounds which was a surprised as none of the work they stated was mentioned on my MOT in December. I only wanted a service (oil change ect), I refused the additional work and the guy on the phone became very rude and then said well that's just £24.99 vat and put down the phone on me ???? I'd already paid the £90 for service and no additional information about charges were mentioned. I then went back on the website and it was showing on my invoice charges of in the region of £100 to release my car. I tried calling them back for over 2 hours but no one answered. I needed my car back so went back on the website and navigating through my invoice and un ticking a few boxes I got my release quote down to £65 ( which includes a charge for special oil for my type of car) reluctantly I've paid the £65 as I just wanted my car back and its basically pay this amount or your car will not be released. I called them again over 50 times and emailed but as yet no response. However reading some reviews I feel i got off lightly as im seeing people being charge £500-£1000 extra for work before car is released. Basically being held to random if you don't go with their "additional work on your car quote" Anyway begrudgingly paid and at least I have my car back. Would never use them again. Be careful”

Helpful Report

Posted 4 years ago

“Overprices repairs that didnt need doing when taken to another garage. Garage have lost service book which i've had to chase for over a week, they've now tried to say i never gave them a service book which was left on front seat. They've returned the manual folder but no service log book in folder, now saying i never gave them the service log book.”

Helpful Report

Posted 4 years ago

“Used for the first time and never again. Received a call for add on costs for special old? It’s a standard oil. Then when the invoice came through it was 50% more than I was told? The local garage what serviced the car were spot on so no complaints there. Beware if you book with service stop it won’t stop you paying less it will cost more.”

Helpful Report

Posted 4 years ago

“Rude and dishonest - Trading Standards involved Rude and dishonest. Don't be fooled by the up front price. They will add "special oils" etc. and tell you about it after not before. Then they hold your car to ransom until you pay. AVOID AT ALL COSTS ! I have reported them to trading standards.”

Helpful Report

Posted 4 years ago

“Avoid at all costs, try to sell extra service and parts and have to haggle to get your own car back. One big SCAM, beware”

Helpful Report

Posted 4 years ago

“I wished I’d read these reviews before I allowed my car into the hands of these con artists.”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,561 reviews