Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,621 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT use this company. Fully paid and they never collected my car. No call, no answer of customer service and no refund.”

Helpful Report

Posted 4 years ago

“Staying just within the law they scam you by getting you to agree to something on the phone, not enabling callers to phone back, saying that they didn’t get your message in time and keeping your car for ages when you need it. It’s an automated system where they charge an initial price and later add on huge amounts for work you don’t think you really need. I will never use them again”

Helpful Report

Posted 4 years ago

“Do not use this company. No service. No call backs. No collection of car. No explanation. No refund. Not good review. Taken my money. Breach of contract. CAB and trading standards notified.”

Helpful Report

Posted 4 years ago

“Booked my MoT and Service on 29th September, 1 full month before the service and MoT date of 29th October. On 27th October, I was contacted to say they were unable to facilitate my booking for the original date and the earliest date available was 16th November, leaving me with no legal vehicle as my MoT lapses on 30th October. At the time of booking I asked them to confirm the garage that would be undertaking the work (I wanted to ensure that they were a validated garage and MoT centre etc), and no one responded to my requests. So, I would never use service stop again, neither would I recommend them to anyone.”

Helpful Report

Posted 4 years ago

“What an awful company. Took my money. No car collection. Changed service date twice just before collection date. So many excuses why they couldn't now collect car. No reply to phone calls or emails. CAB and trading standards now looking into this. Very annoying and stressful. No explanation. No replies or refund. Think very carefully before entering into contract with this company. They have breached their contract with me. Still no reply apologies or refund to date. Be very careful.”

Helpful Report

Posted 4 years ago

“Prices for work following an MOT are on the steep side. V Poor communication on the phone Experience fell short of what was expected.”

Helpful Report

Posted 4 years ago

“1 star: Bad Updated 17 hours ago BE ON YOUR GUARD: Unfortunately my experience with SERVICINGSTOP was extremely poor. Don't be deceived by this company being first on the Google search engine. Was quoted about £120 to do a full service, was then offered a £20 discount to pay up front which I accepted expecting a full service for: oil change, oil filter change, new spark plugs and air filters etc, everything one would expect in a full service. All you actually get is a 77 point check on your car and a phone call saying it will cost £900 to service your car at about 17h00 on the day your car is expected to be returned, BEING at about 18h00. When told to please return my car I was told the oil had already been drained and a new oil filter put on and if I wanted my car back I would need to pay £24.99 This despite being informed NO WORKS would be carried out prior to obtaining authorisation. With my hands being forced I reluctantly agreed to new oil, only to receive an email saying my opt out is now void. I spoke to the actual garage who SERVICINGSTOP sent my car to and was told the full service as expected would only have cost £160 if booked directly with them. They placed emphasis on the number of complaints received about SERVICINGSTOP an the fact they found dealing with SERVICINGSTOP a complete nightmare. All one gets from SERVICINGSTOP is reference to the terms and conditions and a offer of £15 discount towards one's next service booked through them. IN MY OPINION GO DIRECT TO THE GARAGE AND BOOK A FULL SERVICE AS THIS IS WHAT YOU WILL GET AND NOT A PLAY ON WORDS TO TAKE YOUR FUNDS FOR DOING VERY LITTLE. SERVICING STOP IS AN ABSOLUTLY DISGRACEFUL COMPANY. SUCH CONDUCT SHOULD BE ILLEGAL. TRUST THIS POST WILL PREVENT OTHERS FALLING INTO THE SAME TRAP.”

Helpful Report

Posted 4 years ago

“Same as other reviews I think. I needed Mot ASAP so thought go with an interim service too as a good price. Great pick and drop off service. But it works a bit like groupon. Shipped out to independent company ( which they seemed nice). But I get call off serve stop headquarters saying I need special break fluid and oil . I said don’t do it then but he said you must. I feel totally stung!!! He said I also needed pollution filter !!! I said no! Ended up getting stung in a totall of £280 when originally quoted £98 !!!!!! Not saying the independent garage did anything wrong as they only get a percentage of price paid. So lesson to be learnt and we all know nothing is as good as it seems!!! Go straight to the garage service point is the middle man sales man that rips the customer off and also takes from the garage . Not impressed !!!”

Helpful Report

Posted 4 years ago

“Simply do not use this company they are at best con artists charged me over £450 for a headlight that costs £125 total cost with the laughable oil change which is special oil £1100 for a car that’s worth £2000”

Helpful Report

Posted 4 years ago

“AVOID I booked as it was easy. They collected 1030 on the day and the first phone call I had was at 4pm to say the over priced extras for oil etc which you would get on a normal car service and they tried to talk me into another £300 for brake pads. He then said to pay with the link by 430 for the car to be released and it would be back with me by 630/7. I paid straight away. I heard nothing more. I waited and waited…nothing. No car. No phone call nothing. The service centre had shut at 5 so literally nobody I could chase it up with. I was on the phone at 8 this morning to get it back from the actual garage direct. He said no one in that department would be in until 9 and they’d call back. They didn’t. I rang again twice. Eventually just got my car back 945 with a very empty pocket. No apology. No phone call. Missed appointments last night and today couldn’t drop my kids off where they needed to be this morning. Not a chance I will EVER recommend or use this again.”

Helpful Report

Posted 4 years ago

“Booked twice and both times they didn’t collect car no phone call to apologise”

Helpful Report

Posted 5 years ago

“Do not go with them, they farm out the work to local Garages who are also with them. Gave my car for service and MOT. Got a call asking me Service need a AC filter and new oil, cost is around 60 pounds, told them filter is new and car does not take normal oil, since it uses CVT oil, which did not need replacing, since it was done 6 months before. Then he told me MOT failed due to rear light lamp, need rear disk brakes pads and rear callipers are seized. Cost over £980 pounds total. I was aware of the rear pads replacement is around £130 and for rear calliper to repair is around or at most at £120. I told them return the car as it is I will get MOT and service by other! They then told me they will not return the car due to MOT failures and if you drive the you will be breaking the law. plus, we will not release the car etc, till you pay us work carried out. They will con people who are not Car savvy, they will take you to cleaners. Also no new oil etc. Go to local car mechanics. Google reviews are truer than others.at the end some else did the work to replace ear disk pads and to un seized rear calliper’s £120 and re-MOT”

Helpful Report

Posted 5 years ago

“OK so it is very easy and convenient to book a service. I booked a full service next day with collection and delivery which is great. That's what the star is for. However... Be warned your car could be serviced by anyone on their network and I am not sure they care who actually does the work. My car was serviced on somebody's drive! I know because I have a tracker on the vehicle. In addition to this the car was driven twice the distance than required to actually get there! I called Service Stop to relay my concerns and it took 25 minutes for someone to answer! Then I had the phone call to say there would be extra charges for oil which I was expecting as I had read the small print but also brake fluid change as the manufacturer advised. I accepted in the heat of the moment believing the seemingly genuine advisor. I have since found out that the manufacturer does not require brake fluid to be changed at this service interval and they charged 3x the going rate for it!! I am awaiting response to my demand for a refund on the brake fluid change and will be taking it further if not So dont be a sucker for the booking convenience because everything else is shoddy and I would not trust this company.”

Helpful Report

Posted 5 years ago

“We needed our MOT and a service done quickly. We found servicing stop and probably like everyone we didn't look at the reviews first, saw the price and thought "great"! Collection of the car was pretty painless, but I got home and my husband informed me £426 of extra parts were needed.....I am not really a car person. Neither is my husband so our thought process was we had to get it done, so we paid it. 10 minutes of googling after (should have done before) I realised they were charging through the nose for parts (looks like more than double) and charging for things that I am pretty sure my car does not need. I decided to call them up to tell them not to do the extra work. Took a while to get through, but it was still surprising that by the time I got through they had done all the work....in less than an hour. I feel that they either authorised the work before we decided to go ahead with it (on payment), or they just lied. Anyway turns out my car has to stay over night (they didn't mention this until I called to ask). I am also a bit skeptical that the garage is aware of all the work I am being charged for. Needless to say I am not happy as I have been scammed. Please don't use this company! I highly doubt there is a time you will use them and not be incurring additional costs.....looking at it now, I can't believe how terrible the reviews are and how much they mirror my own experience.”

Helpful Report

Posted 5 years ago

“Don't bother... scam.. can't get through and job you paid for don't get done. They'll take car and bring back. But from what im seeing don't do that either. Thats it.”

Helpful Report

Posted 5 years ago

“Book with MOT and inter service. The price they charge double than the garage. the way the staff communicatied sounds like threatening me if I don't do it not helping. they try to get every single penny out of my pocket”

Helpful Report

Posted 5 years ago

“TOTALLY USELESS, failed to pick the car up and gave a telephone number that did not answer, failed to answer emails and only an automated reply when I requested a refund. AVOID THESE PEOPLE”

Helpful Report

Posted 5 years ago

“The are totally useless, booked my car in for service and MOT, no one collected my car on morning of service, couldn’t get through to Servicing Stop, their AI is terrible. Eventually Louis called said there were issues with garage and my car would be picked up next morning, this excuse went on for 7 days so I gave up, cancelled booking, now waiting for a refund. Went to a local garage who did service and MOT within 4 hours.. DON’T USE Servicing Stop they rip you off with parts, so incredibly slow. Would help if you could actually get through to them in the phone!”

Helpful Report

Posted 5 years ago

“They totally ripped me off. Charged me for a full service and when I checked the car upon its return, they hadn't changed the oil or the filter. The oil was still jet black and the consistency of water. The screws holding on the engine undertray also had obviously not been disturbed as the heads still had rust in them. You have to remove the undertray to access the filter and the sump plug. Needless to say I very much doubt they did any of the other items on the long list of things included in the service. Emailed them to inform them, sent pictures and even offered to have a qualified third party inspect the cat to prove they had done no work. Automated email response and nothing since. Going through my Credit Card company to get the money back. Do not use this company as they obviously don't care about their customers nor do they vet the garages that they use.”

Helpful Report

Posted 5 years ago

“Have used Servicing Stop in the past and while not brilliant, they got the job done. Have spent the last two months trying to get a simple car service. Has been a nightmare? Three last-minute cancellations from my local garage, with a variety of excuses, ranging from "our electricity isn't working" to "we are closed Tuesdays." Some vehicle collections were arranged without notifying me at all, not that this mattered, as the collections were always cancelled. In the end I had to complain and insist that Servicing Stop use a different, and hopefully more reliable, local garage. They promised they would... then gave the job to the same garage. Have requested a refund. I realise that a lot of the above may be more the fault of the garage than Servicing Stop, but to the customer, this doesn't make much difference. The net result is the same - a car that hasn't been serviced. Take my advice and find yourself a reliable local garage instead. Don't be tempted by Servicing Stop's cheap prices, as once they factor in oil change, new spark plugs etc, their prices aren't that much cheaper than your local Kwikfit. Don't make the mistake I made!”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,621 reviews