Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,610 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late picking up no communication hassled to spend more didn't bring car back till two days poor quality no customers service keep away save your money disasters”

Helpful Report

Posted 2 months ago

“They cancelled my first appointment and were very late collecting my car. I received a call about half way through the day from a disembodied voice somewhere in the Midlands telling me that various additional problems needed to be dealt with. The price quoted for this work was extortionate. I explained that I wanted just a basic service along with an MOT test. The person I spoke to said that a new windscreen washer pump was required and the cost for this was £198!. The trade price for this item is around £30! I had no choice but to tell them to go ahead in order that the car would pass the MOT. When the car was delivered back to me, a daylight running bulb (also essential for an MOT pass) was still not working. Additionally, the car servicing record which I provided on their request had not been completed. What does this say? It has been impossible to find out which garage had (allegedly) carried out the service and MOT. I have been given a new MOT certificate but in spite of this, my firm belief is that the vehicle had not been touched. Finally, I discovered that a tube of touch up paint was missing from the glove box. Servicing Stop are scammers in the extreme and should be put out of business.”

Helpful Report

Posted 2 months ago

“Car not back on same day overpriced repairs lack of communication.car never goes out of my town .total scam company dont use”

Helpful Report

Posted 2 months ago

“Absolute ripoff, I didn’t realise my car was going to be driven approx 50 miles away for a service this wasn’t explained. I received a call later saying my car needed a new cam belt, auxiliary belt oil change, oil filter brake fluid and brakes dusted ….. £2348.00 !!! I agreed then thought I’m just throwing money away on an old car. I called back 30 minutes later and spoke to Gary, I said I don’t want the work done, he said it’s already started, I said it’s been 30 minutes. He reduced the bill (minus the cam belt) to £775. I called the garage where my car was and was told the only thing they had done was the service and they were doing the brake fluid. The garage said oil change and filter were included in the service. I’ve just paid £477.00 for a basic service and some brake fluid …… don’t touch this company with a barge pole. I did say to Gary Karma will definitely pay you back one day 🤞 I feel so upset that I’ve been taken for a fool and feel very stupid 😔”

Helpful Report

Posted 2 months ago

“BARGE POLE Paid in full prior to collection for a full service and MOT. Later received a call saying that a special grade of oil had been used and that I had to pay extra before they would release the car back to me. Contacted the garage where the work had been subcontracted who said this was false and only regular materials had been used.”

Helpful Report

Posted 2 months ago

“SCAM MOT came back fine Then they tried to say if I want the service done I need to have an engine flush and major break fluid change, which is complete bull**** and charged me £400 for that + the £200 I had already paid for service and MOT. Never again”

Helpful Report

Posted 2 months ago

“My vehicle collection was suddenly moved to 19/05/2026 at very late notice, despite my MOT already being booked for the following day and my current MOT expiring on Saturday. This left me potentially without a car for several days and unable to work. The biggest issue was the lack of communication and planning. Customers rely on these bookings, especially when MOT expiry dates and work commitments are involved. Being informed so late gave me almost no chance to arrange an alternative. I would not recommend this service if timing and reliability are important to you.”

Helpful Report

Posted 2 months ago

“Con merchants , put down Service advisories that are not faults with car , but hidden extras. For example changing the brake fluid 200 pounds , even though the car is 3 years old and it replaced at 2 years old. Lifetime engine flush and fuel treatment 150 pounds. The lifetime means that you have to take it back to them for servicing and they won't charge you 7 pounds for the engine flush and 5 pounds for the fuel treatment (Redex). Fuel treatment can be done by yourself by just adding to your petrol. The engine flush can be had just before an oil change. No explanation of what these extras are for. Avoid like the plague.”

Helpful Report

Posted 2 months ago

“Unacceptable for Chris (Servicing Stop sales person) to call me with lies, saying I needed additional work on the car, that my engine light was on (lies), the engine needed carbon draining (false) and I needed to buy speciality oil for the oil change (also false). When I told Chris that I would check this directly with the mechanic he said I shouldn’t do that and it was his job to explain the work needed and how would I like to pay. When I insisted that I was going to call the mechanic, Chris hung up on me. I spoke directly with the mechanics who told me everything Chris had said was false. Expensive and convenient service. I wouldn’t mind if they were offering genuine services, but these salespeople will tell blatant lies to try and get extra money from you. Sad when you think of elderly or inexperienced people would believe their lies and pay hundreds more for unnecessary work.”

Helpful Report

Posted 2 months ago

“These reviews have confirmed my suspicions. There are no garages that can carry out pick up/drop back with a full service carried out within the quoted cost, mine being £106;for a FULL service,bearing in mind the garage has a commission deducted. The additional oil charges are stipulated in T&C's and most modern vehicles require synthetic oils which are costly . Yes it is miss leading when initial part of servicing stipulates inclusion of oil change. So many cases of engine flush remains a common practice of high cost extras,as is brake fluids . Within the terms you do not have to authorise any additional costs for parts etc and entitled to your vehicle being returned with the service that you paid for. Established local garages are mostly transparent and happy to show replaced parts and charge reasonable rates. I have a hybrid car which requires computer access to set the brain child which is doubtful that this can be achieved within the paid service fee . There are your car dealerships that quote accurately and yes more costly than local garages but protect your warranty. Being fair ,there are garages that fall within warranty conditions and they will clarify this. This company states that you can cancel subscription or you will be charged . As a former owner of 3 garages I find that it is disgraceful how this company continues to operate. Clever marketing drawing consumers into low prices and the small print covering many extras and charges. Trading standards have extensive powers to challenge this company but remains complex when your vehicle is passed on to a third party,yet it is possible. Paying by credit card usually covers protection (transactions over £100) and should fall within your terms. Also ,you can request a payment reversal from your provider. Be wise, J”

Helpful Report

Posted 2 months ago

“Absolute scam. First of all Servicing Stop DO NOT do any work on your car, they are a go between, other Garages pay them a percentage for the work they do, if I had known this I would have taken it to a local garage. I booked a Service and MOT, £180 with Pick Up, got a phone call from Servicing Stop that it would be an extra £30 because my car needed special oil, paid that so that comes to £210, then had another phone call that to pass the MOT it would cost just over £800, told me the two parts I needed were over £250 each ( some kind of bushes) While I was on the phone to him I looked up the parts which were £70 each, I told him this, he then stuttered a bit, I told him I would buy the parts and I would pay the garage to fit them, he told me no this couldn't happen. I then told him to get the garage to drop my car off, he then told me that no this couldn't happen because my car had failed the MOT, took me three phone calls to find out exactly where my car was, picked it up decided to bite the bullet cut my losses and pay for another MOT at my local garage the next day. So glad I did, I had the bushes done......including parts and labour and MOT certificate, cost me £220, not over £800, so Servicing Stop were ready to make £600 profit basically from another garage doing the work, an absolute scam The local garage I took it too have advised me to report it to Trading Standards because he said this is the worst garage scam he has seen in years. Do not use Servicing Stop when AA would have been cheaper.”

Helpful Report

Posted 2 months ago

“Absolutely shocking service, charged me for a full service and mot, failed me on surface rust on my discs, then tried to charge me an additional £100 for oil just to be able to drive my car back to me? They have threatened to keep my car until I pay extra for oil that was included in my full service and states online is included. Customer service is terrible, mocked me because it’s an old car, told me the cars unroadworthy but they’re happy to drive it back to me once I pay more money, originally on the same phone call they wanted an extra £440 to repair surface rust on my discs and replace a left rear reverse bulb to retest, also failed me on tyre pressure however the bloke who picked it up on the morning was made aware and he said he would put some air in them before he took off for the garage. This service is scammy and shows it on every level after you part with payment. Hopefully I’ll see the car again, but as for now it’s a hostage at servicing stop.”

Helpful Report

Posted 2 months ago

“I’ve recently used service stop they rang me saying my car needed an engine flush & brake fluid being a woman on my own & trusting their judgment i asked them to go ahead so as well as the cost of the service & M.O.T it was over £300 when I’ve looked these costs up I feel I’ve been overcharged. I’ve emailed them but they haven’t replied. Sincerely S Foster”

Helpful Report

Posted 3 months ago

“The servicing with SERVICING STOP is a nightmare.. I gave my car for full servicing and they returned it in a faulty condition. There is no physical person to adress only email that also takes ages to reply.”

Helpful Report

Posted 3 months ago

“Overcharged me on everything, including an engine flush I didn't need. They charged £600 for a scam. When I got the car back, my engine management light came on. DO NOT USE. They are scammers and clearly do not do anything they put on paperwork, and you get a dodgy car back. Reading these reviews, I'm not the only one this has been done to so not a coincidence. Servicing stop needs to be shut down.”

Helpful Report

Posted 3 months ago

“I recently sent my car to Servicingstop for a Full Service. They quickly contacted me to say the car needed urgent, major work, and I ended up paying them £2,591.96. This included £1,725 for a water pump/drive belt and £95 for an "engine oil carbon flush". Almost immediately after getting the car back, the engine started making a terrible noise and threw an engine management light. Despite having just paid them for highly invasive engine work right next to the timing area, they completely refused to take responsibility. Their customer service team told me that their "Full Service" is actually just a "visual inspection" and claimed that my timing chain failing right after their engine flush was just a coincidence. They are happy to take thousands of pounds from you, but the moment their workmanship causes a major fault, they will refuse to fix it and try to charge you even more. I am now having to take this up as a Section 75 legal claim with my bank. Do not trust them with your vehicle.”

Helpful Report

Posted 3 months ago

“DO NOT USE THIS COMPANY !! absolute scammers take your money then tell you, you have to pay an oil surcharge of £40 !!!! Doesn’t a service include an oil change ?? Any service I had before does, then try to charge you for break fluid !! Advertising if you pay in advance £40 off, then try charging you for extras !! Joke!! Then when you don’t pay they threaten not to bring your car back !! Apparently it’s in the very small print that’s hard to find. These are people that just pick your car up and take to various garages to do the service then charge you all the extras to make money !! People have to pay because they have your car !!! If you take it the garage yourself it only costs £160 !! Even the garage said they’re getting loads of complaints, but will still work with this company because they get lots of work !! Please don’t use these people, give your business to Your local garages, so these people don’t continue to rip us off !!!”

Helpful Report

Posted 3 months ago

“I have been charged for a service but have been informed by a mechanic that the oil was topped up and a service has not been done. Absolutely disgusting, I cant get through to anyone and like everyone else I got the phone call to pay extra for oil and they also said there was water in the breake fluid. Lucky enough I did not pay the extra to change the break fluid as my car was in the garage yesterday and they said the break fluid was absolutely fine.”

Helpful Report

Posted 3 months ago

“Had my car serviced last and then had a call for additional cost for the oil. Which should be included in the service. Paid the additional fees and so how, whilst paying this fee, they signed me up to a service package, which I didn't agree and started taking monthly payments. I will be reporting this to watch dog.”

Helpful Report

Posted 3 months ago

“Worst Company ever to my experience.Finally returned the car after 6 calls and after four days, payed extra to release the car although full price paid upfront. Looks like nothing has done not even the tyre presuure warning fixed. Minor service on the stamp but paid for full service pls extra. Addition 220 asked for gear oil and pollen filterchange. Quick fit its 52 for same. No reply to the email compilation, looks like its company wise practice than a single insident. I will complain to bank to recover my money after 30 days.”

Helpful Report

Posted 3 months ago

Servicing Stop is rated 1.9 based on 3,610 reviews