Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,621 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse after care ever, the contact before the service cannot be faulted, however I was charged for work that I didn't require.. whether that work actually took place who knows. And worse still my car has been left damaged. Trying to get through to the service center is a mission and when you do get through no one can help you. I have phoned 3 times and was told all times someone would call me back I have sent emails and advised some one would get back to me. No one has!! Do not use this company or any garage associated to them.”

Helpful Report

Posted 4 years ago

“I only picked them for pick up and drop off. They tried to charge £500 extra for engine flush, clean fuel filter and top up brake fluid, they did not stamp service book, and service light still on. A rip and a scam. I have also made a formal complaint and may take legal action action against these scammers. Do not use this company,”

Helpful Report

Posted 4 years ago

“Booked a service with them collected car then phoned daniel got report back from garage that car needed £500 of unecessary work doing to it.im an ex mechanic so knew garage was having me over.in the end cost me £130 just to change the oil.wont be using these cowboys again would be cheaper to put it into main dealer..1 star.”

Helpful Report

Posted 4 years ago

“ery bad experience quoted very high price for advisory work for a less than 3 year old car when challenged adviser tried to push me into paying for the work telling me I needed my car to be safe. waited days for them to answer my email and when they did (only because i threatened legal action)they assured me they would get back to me when they pulled the call and again 2 days later still waiting for update meanwhile, I put my car in for 1st MOT early and it passed with no advisories !!!!!!! Only put 1 star as I had to definitely never will I use them again. If I had been vulnerable enough to agree to the work i would have been out of pocket £880 when there was nothing wrong with my car !!!!!!”

Helpful Report

Posted 4 years ago

“I paid I’m advance for a full service and mot. My car was collected at 9 am and was meant to be returned between 4-6 pm hadn’t heard a word through the day so I called at 5pm to see what was happening. I was then told they hadn’t received the mot report back so they would keep it over night and call me first thing in the morning. I had to make the call this morning to servicing stop who then contacted the garage and after paying more money upfront for ” special oil” I was promised my car would be dropped back by 4pm today. Once again it got to 5 pm so I made yet another call and was told my car would definitely be back by 6pm I waited j til 6.30 rang both servicing stop and the garage but of course they are closed now! So my car has been gone two whole days I’m down just over £100 and am still without a car! Absolutely disgusting service and is everything but a care free service like they advertise!”

Helpful Report

Posted 4 years ago

“Servicing Stop quotes and advertising are VERY misleading. I was quoted £145 for a service & MoT on a Ford B-max. This was confirmed over the phone as "the total, final price" by the woman who called me 2 days before my service & MoT expiry (to tell me they couldn't do it on the date I had booked 4 weeks before). Apparently the B-Max uses "special" oil, so £25 was added to the bill. Why wasn't this known about when I was quoted originally? They knew my registration so could have added this figure into the quote. Their headline figure also doesn't include an "environmental surcharge fee", so my quote of £145 became a final bill of £192. That feels dishonest to me. My car required nothing beyond the service and MoT, yet the final bill was over 30% more expensive! Whilst they had my car the also tried to sell me other things it didn't need, so all-in-all I'm very dissatisfied! DO NOT USE THIS COMPANY. My local Ford dealership would have been about the same cost.”

Helpful Report

Posted 4 years ago

“I serviced my car regularly since I bought it new. I was looking for collection a d drop off service hence I tried Service stop. But it turned as the biggest scam. I had to pay the biggest bill ever even though it says it is discounted. I regret it now. Biggest scammer....”

Helpful Report

Posted 4 years ago

“Looters. Give discount upfront than charge double price for replacement and fluids. Unnecessary surcharges”

Helpful Report

Posted 4 years ago

“terrible service and price is very high as compared other garages. moreover, when my car came back this have crack on my wind screen and i have filed the complaint and thee is no response in 10 days. i will never ever recommend to any one and s use this service again for my car.”

Helpful Report

Posted 4 years ago

“It's not a service, they collect the car, make you pay in advance FOR EVERYTHING then just don't bother to return the car... still waiting for mine !!”

Helpful Report

Posted 4 years ago

“The company seemed fine, sending me emails about who was picking up my car, day and time slot etc. But on the day I waited and waited, it went past the 2 hour pick up slot (8am-10am), and no sign of the driver. I tried calling the driver from the local garage- no answer, I also called service stop themselves - was on hold for 40 mins before I gave up as was already late for work. They called at 4pm asking what my service was like, told them driver never turned up and all the guy could offer was a free MOT next year- My MOT was going to run out well before that!!”

Helpful Report

Posted 4 years ago

“Stupid service they just took money didn't do nothing still engine light on”

Helpful Report

Posted 4 years ago

“Date of pick up was changed by you and I only received an email the day before. had to have time off to pass key over! When the car went I put on the ticket car loosing power over 3000 revs. The return report check list stated everything was ok. Still had the same issue and when I was taking it to a "decent garage" a warning light came on. Seems the brake pads are due to be replaced (the service schedule check list stated brakes ok!). The garage I took the car to the next day said it needed a new clutch. Now has a new clutch and drives great. Booked in for new pads this week. Seems you get what you pay for and in this case, not a full service and don't believe the checklist! I have asked the new garage to check everything was carried out I actually paid for. Somewhat sceptical. Will soon find out. Could be dangerous not to get it checked again. Very disgruntled customer.”

Helpful Report

Posted 4 years ago

“Never again they service is poor and they prices are almost triple”

Helpful Report

Posted 4 years ago

“Never again car after full service and test run bringing back with the parking brakes not working and its have been told to me that after the service have been working but the person who bring the car submitted it was not working anymore and even don't bother to say anything to me”

Helpful Report

Posted 4 years ago

“They Didnt turn up. I Took a day off work. Got a text at 11:47 (they were due to collect and service car 8:00am to 10:00am) informing me they had rescheduled my service for a time of their choosing next month. If you want service you can trust go to your local garage. This is what I have learnt. SO GLAD I DIDNT PAY UP FRONT despite their 25% discount!!!!!”

Helpful Report

Posted 4 years ago

“keep change your appointment, over hours delay collect my car, waste my time sit and wait. calling you need to do this or do that when you say NO they start like to salesman and tell you not care about your car and offensive.”

Helpful Report

Posted 4 years ago

“Scam. Do not waste your money. They will phone you up saying aload of.work needs doing on your car when it doesnt..charged £80 for a pollen filter and £90 for a fuel filter..when they are only 30/40 pound..also thermostat stopped working had no water which they was supposed to top up in the service”

Helpful Report

Posted 4 years ago

“AWFUL EXPERIENCE! Would never recommend this company to anyone. I paid for an MOT and interim service, and was charged a further £29.99 for a different grade oil (which is fine if this was needed) but no one contacted me prior to ask if this was ok. When I spoke to the company re this a comment of "your car wont run without oil" was the all they had to say. I then received a text asking me to pay before my car was given back at the agreed time! Further to this I need work done on my car at a hefty quote of £270 + VAT, so I took it to a local garage who fixed my car for less than a THIRD OF THIS PRICE!!!!”

Helpful Report

Posted 4 years ago

“They will rip you off! My car was collected promptly BUT that’s it, they tried to charge me for works that didn’t need doing ( over £200) the garage told me this! The work that does need doing they will charge extortionate amounts, when you refuse to have the work done they will try a scare tactic about unsafe brakes etc! Terrible, rude customer service… I wouldn’t even believe they were giving the right name. Please don’t use.”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,621 reviews