OK so it is very easy and convenient to book a service. I booked a full service next day with collection and delivery which is great. That's what the star is for. However... Be warned your car could be serviced by anyone on their network and I am not sure they care who actually does the work. My car was serviced on somebody's drive! I know because I have a tracker on the vehicle. In addition to this the car was driven twice the distance than required to actually get there! I called Service Stop to relay my concerns and it took 25 minutes for someone to answer! Then I had the phone call to say there would be extra charges for oil which I was expecting as I had read the small print but also brake fluid change as the manufacturer advised. I accepted in the heat of the moment believing the seemingly genuine advisor. I have since found out that the manufacturer does not require brake fluid to be changed at this service interval and they charged 3x the going rate for it!! I am awaiting response to my demand for a refund on the brake fluid change and will be taking it further if not So dont be a sucker for the booking convenience because everything else is shoddy and I would not trust this company.