Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,694 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

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“First time I do use the service. But very fast and reliable. I strongly recommend the notifications. Everything on time!”

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Posted 2 years ago

“Very easy to book”

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Posted 2 years ago

“everythink went perfectly 10/10”

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Posted 2 years ago

“Communication with support team was easy. The only thing I found a bit inconvenient is that pick up time frame was between 9am and 6pm so I would have been waiting for a while, I decided to drop off my bag at the nearest DHL and the rest of the process was rather easy. My bag got delivered on time, the handle was a bit wobbly when I picked it up but I must admit it was a cheap suitcase so it doesn't surprise me.”

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Posted 2 years ago

“Totally efficient from start to finish. Clear instructions, prompt service, pick up and delivery exactly as quoted. I will use this service again.”

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Posted 2 years ago

“Everything fine. It would nevertheless be better if the time of collection was more precise. From 9.00 to 18.00 is too much and sometimes difficult to arrange for someone who cannot be at home the entire day”

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Posted 2 years ago

“It wasvery efficient. It was just that the initial GBP24 quoted turned into more like GBP45 by the time you added all the extras and paid postage for the bag and labels etc. It was not clear as to what you could print and do yourself.”

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Posted 2 years ago

“I have used Send My Bag a few times and they never dissappoint. It's so easy for pickup and delivery. The only that was a bit confusing was what to include inside, taped to the box, separate from the box as far as customs forms etc. (UK to Europe). But everyone on chat was always super helpful and all went well. Will continue to use them in the future!”

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Posted 2 years ago

“Quick to set up and very quick pick up, same da. Item arrived in the Uk earlier than predicted.”

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Posted 2 years ago

“Every time everything is perfect 👌”

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Posted 2 years ago

“Excellent efficient service - probably the best in the world!”

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Posted 2 years ago

“overall good service. the communications and added payment with DHL were not clear and received better communications from DHL directly vs Send My Bag. was also delivered a day late and not communicated via Send My Bag”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great service ! Amazing”

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Posted 2 years ago

“The customer service was great and my bags got there in time. Very good experience”

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Posted 2 years ago

“send my bag picked up my case just before my us trip and it arrived the day after I arrived, a day earlier than expected, excellent service and perfect timing, I'll definitely use again”

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Posted 2 years ago

“Quick and efficient !”

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Posted 2 years ago

“The service was terrific, but a week or so after my clubs arrived, they sent me an email claiming my bag was bigger than I had specified (it wasn't) and trying to collect more than $500 extra from me when the original charge was less than $200.”

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Posted 2 years ago

“Excellent, friendly service throughout the process.”

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Posted 2 years ago

“Great professional service 👏 highly recommended thanks 😊”

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Posted 2 years ago

Send My Bag is rated 4.8 based on 1,694 reviews