Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,088 Reviews

95 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,088 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Send My Bag experience was okay, but the DHL courier damaged items inside the bag (customs inspection?) so the net experience was damaged goods delivered after paying a lot of money.”

Helpful Report

Posted 4 months ago

“Delivery was good, ease of dealing with customer service was great, but our lovely new suitcase was effectively destroyed in transit. SMB did offer partial restitution but not enough to cover the replacement bag. We travel quite a bit for work and have never had a bag damaged so severely! Go ahead and use them but don't trust that your hard-side suitcase will survive intact!”

Helpful Report

Posted 1 year ago

“Cloud not pay with my kreditcard so not so positiv experience..”

Helpful Report

Posted 1 year ago

Hi Kemal, Thanks for your review and sorry to hear your payment wouldn't process. Our payment systems run on the latest 3DS2 technology which ensures the highest level of protection for our customers. I'll send you an email now with some tips and alternative payment methods. Thanks, Send My Bag

Posted 1 year ago

“If sending a large duffel bag, overestimate the dimensions or you will pay extra charges after it’s delivered. My issue was my contents shifted during shipping and I was charged 30% more then the original estimate, during the scans at the shipper.”

Helpful Report

Posted 1 year ago

“Fast, reliable, convenient, easy. Guys you're great. It would be great also to be told a time range for the delivery and perhaps if the driver would give a call. My parcel was left outside and I didn't know about it.”

Helpful Report

Posted 2 years ago

“Il servizio di recupero e condegna è stato buono, ma mi hanno rotto il manico della valigia!”

Helpful Report

Posted 2 years ago

“...........”

Helpful Report

Posted 2 years ago

“As I recall, I had difficulty with the suitcases location and they arrived at the destination late. I recall that the staff at Send My Bag were cooperative and helpful. Good”

Helpful Report

Posted 2 years ago

“Appeared straightforward at first. Followed all the guidelines provided by the company. Huge issues with delivery and extra fees being demanded once the bag was picked despite being checked on pickup”

Helpful Report

Posted 2 years ago

“very expensive, short range of items that it is possible to put in the suitcase.”

Helpful Report

Posted 2 years ago

“Solved collection issues quickly. It would have been nice to have received the luggage tags and labels before I went, not 4 weeks after I returned.”

Helpful Report

Posted 2 years ago

“Would definitely use again although some customer service staff are quite rude”

Helpful Report

Posted 2 years ago

“Send My Bag was incredibly easy and efficient for sending my suitcase home to the States. I had been living and working abroad for a year and had a backpacking trip planned after my contract ended. The only downside is that there is not a specific pick up time (in France anyway). Luckily my employer was understanding and flexible with my schedule.”

Helpful Report

Posted 4 years ago

Send My Bag is rated 4.8 based on 1,088 reviews