Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,552 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,552 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery process was very straight forward and professional. Only issue was online check in and costing and once bag picked up I received notification of an extra major charge. This should not happen . Felt like I was trapped into paying”

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Posted 1 month ago

“Very quick and nice service”

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Posted 1 month ago

“fast and reliable”

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Posted 1 month ago

“Great and easy service. Excellent tracking”

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Posted 1 month ago

“Very easy process”

Send My Bag 5 star review on 17th April 2026

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Posted 1 month ago

“They did a great job. no problems”

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Posted 1 month ago

“I've used Send My Bag many times from America to the UK. To just eliminate the issues dragging luggage through airports and beyond is completely taken away.From door to door cannot be beaten.”

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Posted 1 month ago

“Well the bags were delivered a day later than estimated. no big deal. They were delivered to the apartment building lobby and not to the apartment. Considering how expensive the service is i would expect deliver directly to the apartment specified.”

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Posted 1 month ago

“Staff helped me as a first time user every step of the way and extremely friendly”

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Posted 1 month ago

“efficient helpful service, good value”

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Posted 1 month ago

“This Company is wonderful for sending suitcases or parcels from overseas to your home. I recommend them.”

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Posted 1 month ago

“Excellent service. Have used a number of times to send packages to Japan. Would highly recommend.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Straightforward product with excellent customer service.”

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Posted 2 months ago

“Hey, hey So, i was exploring different options for delivering my suitcase as i recently moved. this was recommended by one of my friends. It was my first time using any shipping services within Europe to send large suitcase from france to italy, And i would say it was amazing experience. Very smooth ordering and payment process, detailed guide on packaging, pickup and collection. I contacted customer service for updating collection address and they were very responsive and clear. Very satisfied. The suitcase was collected on time and delivered on time too. The pricing is also affordable. It was great experience overall, will use again and recommend. Thanks very much.”

Send My Bag 5 star review on 30th March 2026

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Posted 2 months ago

“Excellent zervice. will certainly use again.”

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Posted 2 months ago

“Excellent experience with send my bag, no problems at all and it arrived early. Would use again”

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Posted 2 months ago

“Excellent service & support from Send my Bag office, we have now sent 4 large cases of personal items from our time in Spain to Scotlend well pleased with service thanks”

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Posted 2 months ago

“The web is very clear. The instructions are very clear. Excellent quality price.”

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Posted 2 months ago

“Very good customer service!”

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Posted 2 months ago

Send My Bag is rated 4.8 based on 1,552 reviews