Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,461 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Molto semplice la procedura online. Purtroppo il pacco è stato prelevato con un giorno di ritardo, ma la consegna è stata puntuale. Preferirei che fosse attiva la possibilità di selezionare un punto di deposito e un punto di ritiro, così da non dovere attendere per ore il corriere.”

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Posted 7 hours ago

“I used Send My Bag some time ago, so this time we had some questions about contents lists and value of items in the bag. These points were clarified quickly and professionally. The people on the phone really knew their stuff. The pick-up was perfectly on time and online notice of upcoming delivery was available from departure of the bag from UK to delivery to our door in Italy. Great service by SendMyBag. RKT.”

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Posted 8 hours ago

“very fast, but 1 box was damaged”

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Posted 9 hours ago

“I chose send my bag at last minutes (1 day before I move), everything went so smoothly. No delay, no damage, and at good price.”

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Posted 9 hours ago

“Easy process and very reliable.”

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Posted 9 hours ago

“Excellent service, great online support from uk-based operators. Highly recommend.”

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Posted 3 days ago

“Excellent service - Uk to Uk - pick up and drop offs on time to destination and return! Would use again!”

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Posted 3 days ago

“I was happy with the service provided. My bag arrived where it was supposed to when promised. The pick up and drop off went well and the customer support throughout filling the forms was excellent. I was annoyed however when a week after receiving my bag I received a bill for having exceeded dimensions. I was instructed to take pictures of the original package, which having been a sacrificial cardboard box I no longer had. I was also travelling so the dispute timeline did not work with my Internet access. As a result I had to pay the extra. Not the most transparent process. The time delay between delivery and receiving the bill is unfair for disputes. Make sure you take photos of your package with a measuring tape completely visible before and after sending your item.”

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Posted 3 days ago

“This service makes holiday journeys much easier.I have used the company on a number of occasions and the customer service and collection and delivery have always been excellent. Thoroughly recommend.”

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Posted 3 days ago

“Excellent service. Pick up and delivery first class.”

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Posted 3 days ago

“Always excellent have used it 9times very easy & always on time noth in Spain & England. It is always put where my disabled daughter wants it. Thankyou so much.”

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Posted 3 days ago

“I have used send my bag for a number of years now and they have always been very reliable. It takes away all the hassle of travelling with a large suitcase.Thoroughly recommend.”

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Posted 3 days ago

“Good service, uncomplicated process”

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Posted 3 days ago

“Great service parcel delivered as expected for Christmas”

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Posted 3 days ago

“I sent two cases to Australia, the service was second to none, prompt collection and I was kept up to date with information all the way to delivery. So impressed I used them on return journey and the service was impeccable again.”

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Posted 3 days ago

“I had an initial prolem with the collection, but this was quickly solved by the cusstomer service I often reccomend friends and family to use them.”

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Posted 3 days ago

“Excellent service. Bag arrived safe and sound.”

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Posted 1 month ago

“Excellent service from selecting the service required and my bag being delivered. The delivery was next day, which was a bonus.”

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Posted 1 month ago

“Easy, reliable and fast”

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Posted 1 month ago

“Great service as usual ⭐️”

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Posted 1 month ago

Send My Bag is rated 4.8 based on 1,461 reviews