Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,715 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

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“I love this company so much. It has been a game changer for me with traveling. I trust this company, the customer service is fantastic, and it’s made my life easy.”

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Posted 8 hours ago

“Really good service and on time delivery !”

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Posted 12 hours ago

“Seamless experience. One bag got delayed but tracking was accurate so i was not worried.”

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Posted 13 hours ago

“Facile, veloce e il più economico per spedire dall'Irlanda a l'Italia. Tutto perfetto in meno di una settimana.”

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Posted 14 hours ago

“Except for a no-show the first agreed pick-up day, everything went well and smooth. Good traceability. Good support.”

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Posted 14 hours ago

“Our bags arrived in good time when sending from UK to NZ. Once the bgs were picked up the process was simply as we only had to fill out a declaration form which was emailed to us promptly. No worries, easy as.”

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Posted 1 day ago

“Shipping my bag via Send My Bag was excellent and worked like a charm. Picked up as scheduled without my presence (left will the bell captain) and delivered to my address as scheduled based on the regular updates SMB provided. Great job and thank you. Dante”

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Posted 2 days ago

“Overall a very straight forward, convenient and affordable way to send the 4 boxes we were moving between NZ and Australia when we relocated. My learning was to fully complete the online booking process before packing and sealing the boxes as you can’t include some items that are permitted in hold luggage. The window for pick up of 9am to 6pm was not ideal for us as we were relying on friends but the collection ended up being before midday which was good. The phone Customer Service team were excellent.”

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Posted 2 days ago

“Great service, easy to use and very reliable for my move.”

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Posted 2 days ago

“Easy to order, everything was described very clear and the customer service was available all the time to support me with the process”

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Posted 3 days ago

“I used Send My Bag to relocate during the summer: I sent three luggages to the US and three to Italy from France in July, and one more luggage in August from Italy to the US. It helped me move more smoothly, e.g. find some clothes and household supplies waiting for me at destination while the bulk of our move arrived via sea. It was not super cheap, however, and I ended up paying something on top of that at the border. All in all it was worth it for moving but not for regular transfer of goods.”

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Posted 4 days ago

“Easy service, clear guidance, very good value for money. Slight issue with the intermediary shipping company adding charges was resolved quickly.”

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Posted 4 days ago

“The service has worked correctly; everythig has arrived in good condition, with no damage at all. I have not found the price to be particularly low, but I cannot compare to other similar services as this is the first time I have needed to ship boxes. Overall, I am satisfied with the service.”

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Posted 4 days ago

“Excellent service and much more convenient than bringing a case on the plane!”

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Posted 1 week ago

“I had a great experience with Send My Bag. The service was easy to use, the process was smooth, and my luggage arrived safely. I would definitely recommend it!”

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Posted 1 week ago

“This is my fifth time using Send My Bag to ship belongings for a move. The pick up and delivery windows were accurate and tracking was useful. My bags were separated and delivered individually which is new but both on the same day. Overall, I would use them again for any future moves overseas.”

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Posted 1 week ago

“Worked just like advertised.”

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Posted 1 week ago

“Very efficient and convenient- great service!”

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Posted 1 week ago

“FedEx was used door to door, not sure if I could have gone direct to FedEx for the same price but it was easy and arrived in good condition a few days later.”

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Posted 1 week ago

“Overall a good experience, initally there were few issues with the Pick up , however later on support team have been prompt to resolve it. Would love to use the services and would like to see expanding services to India as well.”

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Posted 1 week ago

Send My Bag is rated 4.8 based on 1,715 reviews