Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,687 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, tracking updates and website.”

Helpful Report

Posted 1 day ago

“Very easy to use and parcel delivered to USA in the time quoted. Marked down one point as it was not very clear how much detail had to be put on the packing list, so I had to provide a lot more info to US customs, e.g. material etc., without having the items present. I would use again.”

Helpful Report

Posted 1 day ago

“some small issues like collection delay and damaged boxes that are out of sendmybag's control, but great overall.”

Helpful Report

Posted 1 day ago

“Excellent customer service from start to end! I shipped six big boxes of household items from the United States to London, England. The Send My Bag webpage was easy to navigate and everything was well described so placing the initial order was efficient and clear. When I had questions later on, the people who took my calls were friendly and professional - I really felt well taken care of. I could track my shipment from the moment it left my house to the moment it arrived to my new place - again, total peace of mind. The boxes arrived in perfect condition and I would not hesitate to use Send My Bag again. My one suggestion of shipping boxes is to make sure you use the exact type of heavy box specified, make sure there are NO handle holes in the box, and wrap the boxes in plastic wrap.”

Helpful Report

Posted 1 day ago

“very good and prompt service”

Helpful Report

Posted 1 day ago

“They did a great job. Picked up the bag on time, delivered it on time. Only problem was the paperwork didn't arrive, so we had to print it off the internet.”

Helpful Report

Posted 3 days ago

“Very satsified with "Send my bag". The only problem I encountered was with FEDEX who never came to pick up the bag. I had to take it to their premises which was 45 minutes away.”

Helpful Report

Posted 6 days ago

“Excellent service”

Helpful Report

Posted 6 days ago

“Box arrives as estimated date. All information was clear and book a delivery is easy.”

Helpful Report

Posted 1 week ago

“Very thorough and professional service. Our belongings arrived safely and we had no issues throughout the process”

Helpful Report

Posted 1 week ago

“Terrible. Broke both my suitcases”

Helpful Report

Posted 1 week ago

Hi there, I'm really sorry to hear that your suitcases were received in an unsatisfactory condition. I cannot see any notes on your order to indicate that you raised this with the team following your delivery. I have emailed you so that I can look into this further, as we don't want any customer receiving their items in an lesser condition than when they were sent. Thanks, Darren Send My Bag

Posted 1 week ago

“I was really impressed with this service. My suitcase was picked up at my brother's house in New York and delivered to my home in England a week later. Loads of communication and delivery when stated. Absolute bargain for the price. The label was little confusing so just read up on that before you book a time slot. Best to get a plastic label holder ahead of time”

Send My Bag 5 star review on 30th September 2026

Helpful Report

Posted 1 week ago

“Can’t say anything bad about you service , I will use you again for sure . Thank you it made my travel so much easier . Keep up the good work . Luc in France 👍”

Helpful Report

Posted 2 weeks ago

“perfect service & great communication every step of the way”

Helpful Report

Posted 2 weeks ago

“Service and support was excellent.”

Helpful Report

Posted 2 weeks ago

“Easy to use convenient and much cheaper than adding bags to airline”

Helpful Report

Posted 2 weeks ago

“Overall, the service was good. This is the second time I have used SendmyBag and was confident enough to refer colleagues the service. The only problem was I requested shipping label holders and paid for the express delivery, which indicated 2-3 days deliver (which I had), but the delivery only came through on day 5.”

Helpful Report

Posted 2 weeks ago

“Great. Email and online support was helpful and responsive, printed labels were sent out in plenty of time.”

Helpful Report

Posted 2 weeks ago

“Great service. Easy to follow instructions. Kept informed and the bag arrived as promised.”

Helpful Report

Posted 2 weeks ago

“Exactly as advertised, efficient and timely”

Helpful Report

Posted 2 weeks ago

Send My Bag is rated 4.8 based on 1,687 reviews