Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,702 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

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“Excellent service and much more convenient than bringing a case on the plane!”

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Posted 1 day ago

“I had a great experience with Send My Bag. The service was easy to use, the process was smooth, and my luggage arrived safely. I would definitely recommend it!”

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Posted 1 day ago

“This is my fifth time using Send My Bag to ship belongings for a move. The pick up and delivery windows were accurate and tracking was useful. My bags were separated and delivered individually which is new but both on the same day. Overall, I would use them again for any future moves overseas.”

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Posted 1 day ago

“Worked just like advertised.”

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Posted 2 days ago

“Very efficient and convenient- great service!”

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Posted 2 days ago

“FedEx was used door to door, not sure if I could have gone direct to FedEx for the same price but it was easy and arrived in good condition a few days later.”

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Posted 2 days ago

“Overall a good experience, initally there were few issues with the Pick up , however later on support team have been prompt to resolve it. Would love to use the services and would like to see expanding services to India as well.”

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Posted 2 days ago

“Incredibly helpful, with great customer service and on-time pick-up and delivery.”

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Posted 4 days ago

“Every part of my experience with Send My Bag was superb. The website was easy to navigate. The information was clear. When I had questions, the customer support team was friendly and responsive. They went above and beyond to help me feel comfortable, to include making an international phone call to my carrier to check on things. The pickup and delivery were smooth. The bags arrived on time and in good condition. I highly recommend Send My Bag.”

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Posted 5 days ago

“Excellent experience from start to finish. Easy to navigate site/app. Completely responsive customer service. I would highly recommend Send My Bag. And i happen to be tough to please :)”

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Posted 5 days ago

“Recommend excellent service thank you team”

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Posted 1 week ago

“Very very good service, picked up on time in the uk delivered to the hotel in Rome on time with real time tracking, great service”

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Posted 1 week ago

“Brilliant. Sent 2 suitcases to Switzerland, to our hotel. Didn't want to take them on crowded trains across Europe. Sendmybag worked really well.”

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Posted 1 week ago

“Great service, it all worked to plan”

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Posted 1 week ago

“Super efficient, cost friendly and quick. From the online booking process to pick up and drop off it was seamless and easy!”

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Posted 2 weeks ago

“Excellent customer service, tracking updates and website.”

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Posted 2 weeks ago

“Very easy to use and parcel delivered to USA in the time quoted. Marked down one point as it was not very clear how much detail had to be put on the packing list, so I had to provide a lot more info to US customs, e.g. material etc., without having the items present. I would use again.”

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Posted 2 weeks ago

“some small issues like collection delay and damaged boxes that are out of sendmybag's control, but great overall.”

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Posted 2 weeks ago

“Excellent customer service from start to end! I shipped six big boxes of household items from the United States to London, England. The Send My Bag webpage was easy to navigate and everything was well described so placing the initial order was efficient and clear. When I had questions later on, the people who took my calls were friendly and professional - I really felt well taken care of. I could track my shipment from the moment it left my house to the moment it arrived to my new place - again, total peace of mind. The boxes arrived in perfect condition and I would not hesitate to use Send My Bag again. My one suggestion of shipping boxes is to make sure you use the exact type of heavy box specified, make sure there are NO handle holes in the box, and wrap the boxes in plastic wrap.”

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Posted 2 weeks ago

“very good and prompt service”

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Posted 2 weeks ago

Send My Bag is rated 4.8 based on 1,702 reviews