Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,639 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

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“No necessary complaint regarding the courier, as long as it’s not with the DHL.”

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Posted 2 days ago

“Order and admin were simple; pick-up was as requested, delivery was quick and well organised. The whole service was inexpensive. Great value and great service.”

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Posted 2 days ago

“Second time using this company to send from Cumbria to Perth WA. Great service from collection, to tracking parcel, through to delivery at destination. All in 9 days. No probs and will use again in future.”

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Posted 2 days ago

“Fabulous service as usual”

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Posted 2 days ago

“It was easy to send my luggage to another country. CS was responsive. I'd use them again.”

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Posted 2 days ago

“One of the best ways for us to send a Box or 2, and know it will arrive as planned”

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Posted 3 days ago

“Left on time. Arrived just one day late but still a great service.”

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Posted 1 week ago

“Absolutely brilliant, had a problem with getting right type of boxes delivered to me in time for SMB to collect so had to change date at short notice. The staff couldn't have been more efficient & understanding in changing dates. Then boxes Did arrive in time for original collection date & SMB offered to collect on origin date after all. My boxes were at destination 48 hrs later! All so easy & their online chat is manned by humans with calm professionalism & empathy for those customers (me) who are stressed out with moving/travelling on a tight timetable. Honestly very impressed & will be using them again very soon.”

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Posted 1 week ago

“I have used Send My Bag twice. Once from Atlanta to Paris France and again for the return. They did an excellent job and exceeded my expectation ! They picked up in Atlanta on Monday late afternoon and my boxes arrived on Wednesday at noon in Paris. It was the same on the return. Please follow their directions which are clear and concise and you will have not issues with customes. My only complaint, is that they are "too efficent" and I wasn't totally prepared for my boxes to show up so quickly. It all worked out just fine, and I am happy my things arrived safely and quickly ! I will be using Send My Bag again. I also understand that they have service called "Send My Pallet" which I will be looking into for my return trip to Paris.”

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Posted 1 week ago

“Reliable and quick service. Would recommend and use again.”

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Posted 1 week ago

“Reliable and easy. The instructions on the website about which goods can be sent are a bit confusing though, so read carefully and be safe!”

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Posted 2 weeks ago

“Process was easy, affordable, and brought peace of mind knowing the bag was monitored from pick up to drop off”

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Posted 2 weeks ago

“Excellent! This is the second time I'm using Send My Bags and to different continents, starting from different countries. Service and timeliness remained consistently good. Will use again and definitely recommended.”

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Posted 2 weeks ago

“Easy to use, prompt and efficient, I would use you again.”

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Posted 2 weeks ago

“Everything was seemless. Pick up, delivery, albeit the foreign customs had to process it which slowed delivery a but, but to be expected.”

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Posted 3 weeks ago

“Excellent service, never any issues, staff are easily contacted if you require any assistance.”

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Posted 3 weeks ago

“We have used Send My Bag 4 different times in the past 4 years from US to Italy. Each time, the luggage and/or boxes have arrived in expected time frame and in excellent shape! We HIGHLY recommend this service. Be sure to follow their very clear instructions fir a successful delivery.,”

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Posted 3 weeks ago

“Magical service. Seriously. This team has solved an important and pricey problem that so many of us have. And their service is beyond belief.”

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Posted 3 weeks ago

“Good service, effective.”

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Posted 3 weeks ago

“Punctual, careful, efficient”

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Posted 3 weeks ago

Send My Bag is rated 4.8 based on 1,639 reviews