Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,723 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used the service to send 3 suitcases from UK to Dubai. The price was reasonable (even with the new fuel surcharge) and the process was quick and seamless, with great communication! Will definitely use again and would certainly recommend!”

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Posted 19 hours ago

“Fantastic service. My bag arrived in record time. Would use again”

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Posted 1 day ago

“Sono molto ben organizzati e precisi, il follow up del pacco spedito è facile e molto chiaro. Sono molto contenta del loro servizio”

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Posted 1 day ago

“I've been using Send My Bag for many years and referred many friends with Zero incidents of any negative occurrences and with great joy happily continue to constantly refer this company without any doubts of success.”

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Posted 1 day ago

“Why struggle with bags going to an airport when for the same price to check a bag in, you can have it taken door to door”

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Posted 1 day ago

“Company was very easy to work with. The forms needed by customs (we dealt with Sapin) were cumbersome but that was not a reflection of SMB. The box was picked up on a Monday and delivered on the following Friday”

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Posted 1 day ago

“Excellent service, door-to-door in less than 24 hours, good communication, no issues.”

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Posted 1 day ago

“Excellent service. There was a hitch which was my fault and customer service provided excellent support”

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Posted 2 days ago

“I love this company so much. It has been a game changer for me with traveling. I trust this company, the customer service is fantastic, and it’s made my life easy.”

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Posted 6 days ago

“Really good service and on time delivery !”

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Posted 6 days ago

“Seamless experience. One bag got delayed but tracking was accurate so i was not worried.”

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Posted 6 days ago

“Facile, veloce e il più economico per spedire dall'Irlanda a l'Italia. Tutto perfetto in meno di una settimana.”

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Posted 6 days ago

“Except for a no-show the first agreed pick-up day, everything went well and smooth. Good traceability. Good support.”

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Posted 6 days ago

“Our bags arrived in good time when sending from UK to NZ. Once the bgs were picked up the process was simply as we only had to fill out a declaration form which was emailed to us promptly. No worries, easy as.”

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Posted 1 week ago

“Shipping my bag via Send My Bag was excellent and worked like a charm. Picked up as scheduled without my presence (left will the bell captain) and delivered to my address as scheduled based on the regular updates SMB provided. Great job and thank you. Dante”

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Posted 1 week ago

“Overall a very straight forward, convenient and affordable way to send the 4 boxes we were moving between NZ and Australia when we relocated. My learning was to fully complete the online booking process before packing and sealing the boxes as you can’t include some items that are permitted in hold luggage. The window for pick up of 9am to 6pm was not ideal for us as we were relying on friends but the collection ended up being before midday which was good. The phone Customer Service team were excellent.”

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Posted 1 week ago

“Great service, easy to use and very reliable for my move.”

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Posted 1 week ago

“Easy to order, everything was described very clear and the customer service was available all the time to support me with the process”

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Posted 1 week ago

“I used Send My Bag to relocate during the summer: I sent three luggages to the US and three to Italy from France in July, and one more luggage in August from Italy to the US. It helped me move more smoothly, e.g. find some clothes and household supplies waiting for me at destination while the bulk of our move arrived via sea. It was not super cheap, however, and I ended up paying something on top of that at the border. All in all it was worth it for moving but not for regular transfer of goods.”

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Posted 1 week ago

“Easy service, clear guidance, very good value for money. Slight issue with the intermediary shipping company adding charges was resolved quickly.”

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Posted 1 week ago

Send My Bag is rated 4.8 based on 1,723 reviews