Send My Bag Reviews

Name: Send My Bag
Rating: 4.79

4.8 Rating 1,472 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,472 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

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“Very professional and on time”

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Posted 3 days ago

“I was quoted on the price of moving a suitcase from UK to Australia which I accepted. The information provided was that if the suitcase was too big it would be returned to pick up point. The suitcase was delivered to Australia then about 2 weeks later I get a bill for oversized suitcase. Poor customer service, if they had returned the goods or made contact about the problem b4 sending it, I would have decreased the contents, but no they didn't, so poor customer service”

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Posted 3 days ago

“Send my bag is terrific. However their use of DHL and FedEx for pickups makes them very user-unfriendly. What reputable company gives an EIGHT-HOUR WINDOW for a pickup or delivery for that matter! It's absurd in this wired world and industry.”

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Posted 4 days ago

“All worked out well sending our boxes, although I would have been made aware of extent of 'paperwork' earlier in process. Costs seemed reasonable. When I called call centre for information I was dealt with quickly and efficiently.”

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Posted 4 days ago

“Very simple, seamless process”

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Posted 1 week ago

“everything is always as it says it will be. Bag gets picked up on time and delivered as planned.”

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Posted 1 week ago

“Smooth process, sharp in delivering, fair price. Despite some limitations about the items you can include in the luggage, I'll surely look for the service in the future, if I need to send extra pieces in my wondering around the planet! : )”

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Posted 1 week ago

“We had a good experience. They collected on time and was delivered as expected in good condition.”

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Posted 1 week ago

“I had a great experience with Send My Bag. They make it easy, their prices are reasonable - especially for shipping in under a week - and the pickup was painless.”

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Posted 1 week ago

“Great service from the team / second time I have used them everything ran like clockwork -and great tracking facility with the their partner network FedEx”

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Posted 1 week ago

“Our experience of Send My Bag was excellent. From the assistance we received on the phone from the agents, to Colm the guy that collected the parcel. No hassle at all. We would highly recommend. The price was competitive also and delivery from Ireland to Australia was within 10 days! Brill service.”

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Posted 1 week ago

“Molto semplice la procedura online. Purtroppo il pacco è stato prelevato con un giorno di ritardo, ma la consegna è stata puntuale. Preferirei che fosse attiva la possibilità di selezionare un punto di deposito e un punto di ritiro, così da non dovere attendere per ore il corriere.”

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Posted 2 weeks ago

“I used Send My Bag some time ago, so this time we had some questions about contents lists and value of items in the bag. These points were clarified quickly and professionally. The people on the phone really knew their stuff. The pick-up was perfectly on time and online notice of upcoming delivery was available from departure of the bag from UK to delivery to our door in Italy. Great service by SendMyBag. RKT.”

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Posted 2 weeks ago

“very fast, but 1 box was damaged”

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Posted 2 weeks ago

“I chose send my bag at last minutes (1 day before I move), everything went so smoothly. No delay, no damage, and at good price.”

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Posted 2 weeks ago

“Easy process and very reliable.”

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Posted 2 weeks ago

“Excellent service, great online support from uk-based operators. Highly recommend.”

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Posted 2 weeks ago

“Excellent service - Uk to Uk - pick up and drop offs on time to destination and return! Would use again!”

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Posted 2 weeks ago

“I was happy with the service provided. My bag arrived where it was supposed to when promised. The pick up and drop off went well and the customer support throughout filling the forms was excellent. I was annoyed however when a week after receiving my bag I received a bill for having exceeded dimensions. I was instructed to take pictures of the original package, which having been a sacrificial cardboard box I no longer had. I was also travelling so the dispute timeline did not work with my Internet access. As a result I had to pay the extra. Not the most transparent process. The time delay between delivery and receiving the bill is unfair for disputes. Make sure you take photos of your package with a measuring tape completely visible before and after sending your item.”

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Posted 2 weeks ago

“This service makes holiday journeys much easier.I have used the company on a number of occasions and the customer service and collection and delivery have always been excellent. Thoroughly recommend.”

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Posted 2 weeks ago

Send My Bag is rated 4.8 based on 1,472 reviews