Send My Bag Reviews

Name: Send My Bag
Rating: 4.80

4.8 Rating 1,607 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abbiamo dovuto riprogrammare il ritiro perché l' addetto non ha chiamato il numero telefonico che era stato fornito in fase di prenotazione.”

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Posted 1 week ago

“A bit expensive, but very good service.”

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Posted 1 month ago

“Easy to follow instructions on how to pack and label my items. Prompt and friendly collection. Arrived exactly when they were predicted to do so before booking. I used strong double-walled cardboard boxes and put a large plastic sack inside to ensure nothing would escape, but the boxes still ended up with small holes in several places, so definitely heed the warnings provided about the quality of packaging required for the journey.”

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Posted 1 month ago

“Super easy and straightforward process sending my bag from Spain to the US. It took about 2 weeks to arrive and I was able to schedule a time for drop off.”

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Posted 1 month ago

“Initial quote that brought me to send my bag was very unrealistic, hence not 5 stars. Actual cost of sending golf clubs was double initial quote! That said the process from actual quote to pick up was very easy and great service.”

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Posted 2 months ago

“Delivery process was very straight forward and professional. Only issue was online check in and costing and once bag picked up I received notification of an extra major charge. This should not happen . Felt like I was trapped into paying”

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Posted 3 months ago

“Well the bags were delivered a day later than estimated. no big deal. They were delivered to the apartment building lobby and not to the apartment. Considering how expensive the service is i would expect deliver directly to the apartment specified.”

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Posted 3 months ago

“bag arrived days earlier than expected, and I only found it after checking the tracking. it would be helpful if the driver could send a quick text.”

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Posted 4 months ago

“High level service, problem solving oriented”

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Posted 4 months ago

“I have used Send my Bag before with no issues. This time the labels sent for 2 bags had the same weight on them which was the lesser weight of the 2 bags. I didn't notice this until they were printed by a local shop. I assumed this would be ok as the info was good on the site. Also when packing our bags there was a note that knives needed to be covered. I had kitchen knives in the bag and camp knives when I received further instruction it said no knives or gels. So we now had to repack the bags. We took out all knives that were in the bags and a large First Aid kit because there were small packs of gel like substance. This now made the heaviest bag that was paid for (55 lbs) way less then the paid for weight. Once the bags were picked up during shipping I received a message that we owed more money because of weight. I believe this is a grave error on the part of the company and was very upset when I received this email. I of course paid it because I needed my bag to beship ped as I was leaving the location from where it was shipped. I am not sure why there are 2 sets of instructions for packing and am ticked off due to the fact that there was a change after we had thoughtfully packed our bags. We are traveling and now our bags we travel with are heavier then needed due to this change.”

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Posted 5 months ago

“Reliable service for sending luggage and boxes.”

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Posted 5 months ago

“Great service. Only need to be all E to leave the bag without signature. I sent it to myself.”

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Posted 5 months ago

“Send my bag is terrific. However their use of DHL and FedEx for pickups makes them very user-unfriendly. What reputable company gives an EIGHT-HOUR WINDOW for a pickup or delivery for that matter! It's absurd in this wired world and industry.”

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Posted 5 months ago

“All worked out well sending our boxes, although I would have been made aware of extent of 'paperwork' earlier in process. Costs seemed reasonable. When I called call centre for information I was dealt with quickly and efficiently.”

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Posted 5 months ago

“Smooth process, sharp in delivering, fair price. Despite some limitations about the items you can include in the luggage, I'll surely look for the service in the future, if I need to send extra pieces in my wondering around the planet! : )”

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Posted 6 months ago

“Molto semplice la procedura online. Purtroppo il pacco è stato prelevato con un giorno di ritardo, ma la consegna è stata puntuale. Preferirei che fosse attiva la possibilità di selezionare un punto di deposito e un punto di ritiro, così da non dovere attendere per ore il corriere.”

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Posted 6 months ago

“very fast, but 1 box was damaged”

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Posted 6 months ago

“I was happy with the service provided. My bag arrived where it was supposed to when promised. The pick up and drop off went well and the customer support throughout filling the forms was excellent. I was annoyed however when a week after receiving my bag I received a bill for having exceeded dimensions. I was instructed to take pictures of the original package, which having been a sacrificial cardboard box I no longer had. I was also travelling so the dispute timeline did not work with my Internet access. As a result I had to pay the extra. Not the most transparent process. The time delay between delivery and receiving the bill is unfair for disputes. Make sure you take photos of your package with a measuring tape completely visible before and after sending your item.”

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Posted 6 months ago

“Very good service. cost efficient and on-time delivery. only thing - they should call on the given number if the buzzer is not working.”

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Posted 7 months ago

“Had a follow up issue receiving invoices from FedEx whom I never engaged with ! They hounded me for £15 plus change despite your support team saying to ignore these I then received a note from you saying this was due ? Do I paid it then FedEx apologised avc wait it should have been yourselves , but by this time I had already paid the invoice ! Still very confused”

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Posted 8 months ago

Send My Bag is rated 4.8 based on 1,607 reviews