Send My Bag Reviews

Name: Send My Bag
Rating: 4.77

4.8 Rating 1,088 Reviews

95 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,088 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Send My Bag 5 star review on 11th March 2022

Judith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worth the expense. Easy to use.”

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Posted 1 week ago

“The service was good, I received everything I sent in the same way.”

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Posted 1 week ago

“One thing that should be improve is the notification of what time the parcel will be arrived, eventhough using range interval, but it will help us as a student to manage our time in class of when to be ready at home.”

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Posted 1 month ago

“Excellent service; price was good, bags arrived on time, the only problem was attaching the shipping information. The information providedafter booking should explain more clearly how important is the plastic bag for the UPC and bag content. In the end, I made one.”

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Posted 2 months ago

“Followed the directions precisely and every part of the shipping process was executed perfectly!”

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Posted 4 months ago

“The website was clear and intuitive, they facilitated the process and were quick with the deliveries. It would be great if we could book a time slot for the pick-up of the boxes, besides the day. Thank you so much!”

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Posted 5 months ago

“This service probably works well for certain circumstances, but my experience was far from ideal, and I don't plan to use the service again. First, all times in the bag tracker are based on the time in Ireland, which is not useful for consumers. The times should either be the time of the sending or delivering location. Second, our bags were damaged - the zippers on the suitcases were all snapped off. Generally, the bags took a significant beating. Maybe the company should recommend against using luggage. Third, our delivery location was somewhat remote, which drove up the cost. Fourth, the company simply didn't pick up the bags on the scheduled date, which meant the bags could have been stolen. Fifth, for the pickup from location 1, they came and knocked on the door, but for the pickup from second location, they refused to do that, so we left them out for 2 days. Sixth (and biggest problem), SendMyBag is just an intermediary - they farm out the delivery work to FedEx at al. Ultimately, there is no reason to use them instead of the direct carrier. We tried the service because we thought it would be convenient, but it really wasn't.”

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Posted 5 months ago

“Worked Well”

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Posted 5 months ago

“All good and I will need your assistance again Thank you”

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Posted 5 months ago

“Service was really good but when shipping into U.K. should mention to clients to register a TRO form with Gov.U.K. to avoid import duty on shipment. This can delay release of items being released from U.K. customs.”

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Posted 6 months ago

“Very fast and effective service”

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Posted 6 months ago

“Was late in returning but overall very good.”

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Posted 9 months ago

“Excellent service. Hardest part was completing the forms! Absolutely fantastic- and so quick. If anything could be improved upon is the upfront paperwork- otherwise a total breeze. Have no hesitation in recommending your company!”

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Posted 11 months ago

“it'd be nice if you had the option to contact drivers upon arrival and departure.”

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Posted 1 year ago

“Great service. Can't give 5* because of the uncertainty of what time your bag is collected.”

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Posted 1 year ago

“Great door to door service but bag damaged on arrival”

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Posted 1 year ago

“good but would like some idea of time of collection to be given”

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Posted 1 year ago

“Absolutely fantastic fast service. Abit pricey but got the job done.”

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Posted 1 year ago

“Great service as my bag made it and was traceable in the duration of travel. I had used other carriers and my bag never made it. So this was great. The price was rather expensive & was a weigh up between buying new or getting clothes sent but it was worth it”

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Posted 1 year ago

“quick response & efficiency highly recommended”

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Posted 1 year ago

Send My Bag is rated 4.8 based on 1,088 reviews