Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“Excellent service from friendly and professional staff”

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Posted 5 years ago

Hi Tony, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Nice people great service and conveniently placed no parking problems ,”

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Posted 5 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I recently came in for a sight test in the Newmarket branch and received a very professional service throughout. I particularly like to see optometrist Angela Gibbs as she is extremely thorough and friendly. I cannot fault the service I received and was felt very safe with the COVID measures in place.”

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(Newmarket) - Posted 5 years ago

Hi, thank you for the kind words! We’re so happy your visit at our Newmarket branch went so smoothly.

Posted 5 years ago

“What went wrong! Mistake after mistake, error after error. A lesson in how to flannel customers. Lack of customer care and a blatant policy of preferring not to book you with an audiologist if at all possible; clearly a money-saving exercise, and a problem I never encountered before they got involved with the NHS. 90% customer satisfaction? Where do they get these figures? Now a month and my problem still hasn't been resolved, which means it is impossible for me to lead a normal life inasmuch that I cannot enjoy the quality of hearing that I could easily expect if they took my problem seriously and rectified it, which should take five minutes. Not only that, they couldn't even put the correct address on the envelope, which took a week to reach me. Having said that, when you eventually manage to see an audiologist, they are extremely good and very professional.”

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Posted 5 years ago

Hi Ian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“It was marvellous service the staff so helpful always there to help. 100 percent happy with the staff and service and the hearing aids 👍”

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Posted 5 years ago

Hi Paul, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Hearing test quick and simple. Optical services excellent from eye test to choosing glasses. The staff are very friendly and knowledgeable. Great.”

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Posted 5 years ago

Hi, Thank you for your wonderful review!

Posted 5 years ago

“It wont let me make appointment... Keep saying my date birth invalid”

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Posted 5 years ago

Hi, thank you for letting us know about this, we’ll pass your comments on to the appropriate department for you. You can book an appointment either online, or by contacting Customer Services on 0800 626 427.

Posted 5 years ago

“Very helpful and friendly”

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Posted 5 years ago

Hi Sorin, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“My wife and I recently moved to the Broadstone area, both overdue eye tests. We chose Scrivens because of the good reviews and we were not disappointed. We found the staff very friendly and helpful, thank you.”

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(Broadstone) - Posted 5 years ago

Hi Keith, thank you for the kind words! We’re so happy your visit at our Broadstone branch went so smoothly.

Posted 5 years ago

“Knowledgeable and friendly personnel, a pleasure to work with. Great attention to detail, careful to respond to specific suggestions/requirements. With regard to the question below about 'how did I communicate?' it was by personal visits, and minimum telephone.”

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Posted 5 years ago

Hi Brian, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“very helpfull and friendly, good care given.”

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Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“The staff were friendly and really helpful. The dispenser suggested a frame I hadn’t noticed which I subsequently chose.”

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Posted 5 years ago

Hi Hilary, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I have always been impressed by the staff and services at Scrivens. They always make you feel welcome and they are really passionate about taking care of your needs. There may not be the choice of frames that other opticians have, but this is not a negative thing as too much choice can be overwhelming. I would recommend Scrivens 100%!”

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Posted 5 years ago

Hi Robert, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Good friendly service. Staff really show that they care.”

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Posted 5 years ago

Hi Tracy, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very helpful staff , professional service very pleased with the Chesterfield branch”

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(Chesterfield) - Posted 5 years ago

Hi Marie, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Chesterfield.

Posted 5 years ago

“Very good customer service”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Staff are friendly, efficient and helpful.”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Good staff, always helpful even those they are restricted by a limited selection of men’s and designer frames. Found it hard to choose a pair I liked. The designer frames were so limited.”

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Posted 5 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better.

Posted 5 years ago

“After moving to Colchester 5 years ago I have found an opticians that cares about the client. My experience at Scrivens could not be faulted from booking an appointment to the actual eye test. An added bonus was a hearing test. Everyone involved were friendly and helpful in a professional manner.”

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(Colchester) - Posted 5 years ago

Hi Fiona, Thank you for the kind words! We’re so happy your visit at our Colchester branch went so smoothly.

Posted 5 years ago

“I had a good experience when I had my eyes tested, the assistant was very patient as I was choosing my new frames.”

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Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews