Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly staff and thorough eye test given”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Very friendly staff and thorough eye test given”

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Posted 5 years ago

“The best opticians I have ever used. Professional, efficient, great choice of frames and the staff are so friendly and approachable”

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Posted 5 years ago

Hi Karen, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I am so glad I tried Scrivens. I am not really sure why I changed but I guess I had been used to good but mediocre service from my previous optician and decided to "try them out". From start to finish, the entire team were great. The staff obviously loved what they were doing and they were friends with each other which really shone through. Glasses were delivered promptly and fitted perfectly, plus I had one pair half price. Thank you Scrivens, many companies could learn a lot about customer service from this team.”

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Posted 5 years ago

Hi Stephen, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“A brilliant team hearing and sight very professional and curtious thank you!!!”

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Posted 5 years ago

Hi Alan, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“After 10 weeks and four attempts to get my glasses right at another opticians I decided to try Scrivens opticians. What a blessing I did. I had an eye test which was very thorough and also they gave me a free hearing aid test. After two weeks I got the call to come and pick up my glasses. What a relief it was, that they had done a superb job. I would recommend Scrivens to anyone.”

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Posted 5 years ago

Hi Peter, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“I have never had anything to do with Scrivens before till I had my eyes checked because of Diabetes. They were superb. Thank you”

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Posted 5 years ago

Hi Charles, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Sarah and the young lad are one of the best customer care teams. Not only are they nice to me and I sure other customers, but also get on well as a team. Cheer me up every time I go in. Sarah is the main reason I stay after my major eye accident in 2018. Will never forget Sarah and Scriven support. Brenda”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“I was delighted with every aspect of my visit to Scrivens, Sherborne. My eye test was very thorough and I received excellent advice and care. At no time was there any pressure or hard sell, in fact the opposite was true and I came away very satisfied with the options available to me. Thank you.”

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(Sherborne) - Posted 5 years ago

Hi Alison, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“The optician, Kerry, at the Ringwood branch was excellent as usual .”

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(Ringwood) - Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Thank you for such attentive, friendly and caring service.”

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Posted 5 years ago

Hi Olover, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“The ladies that saw me were very helpful and patient.”

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(Colchester) - Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“The Scriven's Team in Bourne End are superb - we've been going to them for 13 years and they've always been friendly, professional and highly knowledgeable. Thank you!”

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(Bourne End) - Posted 5 years ago

Hi Fiona, thank you for the kind words! We’re so happy your visit at at our Bourne End branch went so smoothly.

Posted 5 years ago

“The young girls that work there are highly professional, patient, polite and kind. I cannot be happier. It is not typical now to find so nice and helpful people to work in the same shop. I would recommend them to everyone! IT IS MILL HILL BRANCH, EVEN IF YOU LIVE FAR AWAY THE JOURNEY WILL PAY OFF!”

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(Mill Hill) - Posted 5 years ago

Hi Slavica, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“Excellent service! Thank you for seeing me so soon! My old glasses broke and my previous well known optician couldn't see me sooner than 3 months! I went to Scrivens, they were great! Only Scrivens from now on!”

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(Colchester) - Posted 5 years ago

Hi Mirela, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Always very friendly and helpful and nothing is too much trouble. My eye test was very good and very informative as to my eyesight and my requirement and need for new glasses. The sales staff are very helpful ,made me feel at ease and did not rush me into choosing my glasses and explained all the options I had . In all the best opticians and will always use Scivens Opticians in the future.”

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Posted 5 years ago

Hi Neil, thank you for the kind words! We’re so happy your visit went so smoothly.

Posted 5 years ago

“I went for my NHS regular eyetest to check the health of my eyes. The optometrist took my details and history and immediately started an eye test. Although I was told several times that I didn’t need glasses, I felt pressured that reading glasses with a prescription would improve my vision. I reminded the optometrist at the end that I had come because wanted my eye health and a glaucoma pressure test done. This was all completed and I left.”

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Posted 5 years ago

Hi Ann, thank you for letting us know about this, your feedback helps us get better.

Posted 5 years ago

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Posted 5 years ago

“My experience is always a pleasure at the Oldbury branch of Scrivens. The staff are very friendly and helpful. They are also very supportive when I go in. They know what I do and don't like in frames. Before I leave the testing room, they are looking for frames they know I'll like. Lisa the manager was brilliant. Even the optiphalmologist put me at ease. I would highly recommend my branch of Scrivens to anyone. One more point that really impressed me, was the high standard of COVID19 measures Lisa took to make sure I was safe at all times.”

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(Oldbury) - Posted 5 years ago

Hi Jan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Oldbury.

Posted 5 years ago

“Quick, efficient and helpful service”

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Posted 5 years ago

Hi Karen, thank you for your wonderful review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews