Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,961 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Ripley branch this morning and was helped to choose new frames by Lizzie, who was very helpful and patient. I always find it difficult to find new, different frames so found it a great help on this occasion. All the staff at Scrivens are great and Nikki has been there for a long time and is always helpful.”

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Posted 3 months ago

Thank you for the kind words! We’re so happy your visit at Ripley went so smoothly!

Posted 3 months ago

“I am very pleased a friend recommended Scrivens. The hearing test was very good and they explained everything The fitting was easy The aftercare was very good when I went back in for new batteries I couldn’t fault them at the branch I went to. It was Gosport.”

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(Gosport) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 3 months ago

“Visited Midsomer Norton branch on Friday very professional and polite staff very pleased no hard sale will definitely be using them again would recommend 100%”

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(Midsomer Norton) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Midsomer Norton!

Posted 3 months ago

“I cannot praise them enough went in to ask for my sunglasses today be repaired the girl in there was so nice and friendly and repaired them there and then! What fantastic service and I would highly recommend them. Thank you very much for today”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Visited your Milton Keynes branch to get spectacle lenses changed after a cataract operation. This required the ordering of a new lense. The whole operation only took four working days from ordering to delivery. This was very, very impressive and the lady who carried it out is a credit to you.”

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(Milton Keynes) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“I recently used your Altrincham shop. I cannot recommend highly enough the staff I encountered. They were all beyond kind, helpful, and professional. I won’t be going anywhere else from now on. Thank you. Best. Dermot.”

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(Altrincham) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I took my 97 year old mum to Scrivens in Mill Hill, and now this will be her new optician! Amazing service, lovely staff, and overall an extremely good experience. Had a not so good experience at another optician earlier in the year, so Scrivens is a breath of fresh air! My mum is very fussy, and for her to be happy, is really something. My mum also liked the type of eye test - they use the traditional 'spectacles' where they insert different lenses to determine your refraction / prescription. We are very happy!”

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(Mill Hill) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Mill Hill.

Posted 3 months ago

“I have used Scrivens ever since they arrived in Thirsk. Staff change but the service and care do not. My contact lens care and eye tests are thorough and carefully managed. They always have time to assist and give advice. Thank you.”

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(Thirsk) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“Excellent can not fault at all Such a professional and friendly service. Very informative and approachable young lady will definitely be recommending to my friends. Thank you for improving my hearing so much.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Hannah and everyone who is here today is absolutely amazing and so kind. I come here every year and would never chose somewhere else. Feels like a second home because everyone is so welcome”

Helpful Report

Posted 3 months ago

“* Everything was excellent. * Emma at Malton went above and beyond to help. * Another personal service from Scrivens in Malton. * The ladies do all they can to help and there’s excellent pricing that beats a large chain brand! * trustworthy * don’t go for the higher priced frames * don’t push extras on you * listen to what you need, * listen to your budget * give the best prices that are genuine. * 7 working days from measurements taken to receiving glasses (far better than specs who take 2 weeks, sometimes longer!) * friendly and welcoming staff who put you at ease * relaxed environment The ladies remembered a frame I’d picked out months ago! Scrivens in Malton give a truly personal and customer based experience. Can’t get better than Scrivens.”

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(Malton) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I have been attending Scrivens for hearing test and hearing aids for quite a few years and I have found that the staff are very helpful and polite.”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Swadlincote Scrivens: Including all the Reception Staff and AA (Alisha Audiologist) are 'Better than all the rest!' Thank you! ⭐️⭐️⭐️⭐️⭐️”

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(Swadlincote) - Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“After 3 unsuccessful attempts to resolve a simple issue with the customer care team on the phone, in exasperation I went into the Orchard Square branch of Scrivens in Sheffield. How wonderful and refreshing to be greeted by Abigail who not only listened but went above and beyond to ensure my problem was sorted immediately. She was extremely professional and personable and a true ambassador for the company. Thank you so much Abigail. It is just so disappointing that the customer care team seem so ill equipped to do the job for which they are employed.”

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Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 3 months ago

“I was offered a cancellation appointment the next day after initially enquiring, for a hearing test,brilliant service as soon entering the premises,Abi conducted the hearing test in a clear and friendly professional manner explaining everything clearly how the hearing aid operated and how to connect to my phone and the after care service. Absolutely brilliant to hear clearly had to turn car stereo down, phone connection brilliant,a big t thank you.”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 months ago

“Visited the Kingstanding branch 31/07/24 and I received a warm welcome. Everyone was really friendly and chatty. Everything was explained to me. I felt comfortable and well looked after.”

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(Kingstanding) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I went today for a routine checkup at Hythe. Very professional and friendly. Very thorough eye check and free hearing check included. No sales pitch or pressure to spend more than necessary. Great choice of frames. Highly recommended.”

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(Southampton Hythe) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“very happy with the service they provided excellent knowledge and advice the lenses they recommend changed my life”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Ripley branch staff very good in their new premises offering an excellent service thanks to you all.”

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(Ripley) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripley.

Posted 3 months ago

“The service at Peacehaven branch is superb! I can't recommend them highly enough. All staff were courteous, friendly, and very knowledgeable. They explained every test and nothing was too much trouble. I particularly enjoyed seeing the 3D scans of my eyes and Simon's explanation of what they showed. Alex is brilliant, he knew exactly what style of frames I like, and was able to save me time by picking out some to try, and despite looking at others, I ended up buying the first pair he had picked out. Great service all round. Thank you.”

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(Peacehaven) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,961 reviews