Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,059 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife phone the Chippenham branch this morning nothing was to much trouble. Made an appointment for 11am. The service was excellent everything was explain of the wax removal procedure. The lady carried out the procedure to both ears with information be given of the whole procedure couldn’t ask for any more I would like thank both ladies for the excellent service I received this morning the helpful service.”

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(Chippenham) - Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 weeks ago

“Graham C at Stamford is excellent. Nothing is too much trouble and he explains everything clearly and simply. I was so resistant to admitting I had hearing loss and would benefit from aids but Graham was so patient and gently led me through the process. Definitely 5 stars from me”

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(Stamford) - Posted 4 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 4 weeks ago

“The problem with driving at night is the brightness and glare from LED lights. Between Christmas and New Year I took the plunge and visited the Willenhall branch for advice. The staff were not only very professional but very considerate, explaining all of my options. There was no sales pressure to buy anything that I did not want or require. Having completed my purchase I was informed that it would be a couple of weeks before my glasses would be ready. Yesterday I was informed that they had arrived. I cannot praise the staff highly enough for their professionalism, friendliness and commitment to making sure that everything is satisfactory.”

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(Willenhall) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I visited Scrivens for a hearing test and 3 year review on 13 Jan 26. Graham was very professional, courteous and made the process easy and enjoyable. He explained the results chart and made sure I understand everything I needed to know. The store is spotlessly clean and the staff always very helpful. 5* for Graham.”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Having reached 'a certain age' and aware that 'galloping' presbyopia was impinging on my eyesight, especially where driving was concerned, I was prompted to seek a solution. Over the years, I've visited various high street chains and, whilst functional, I've never felt particularly well-looked after, nor appraised of advanced options that can make such a difference where spectacles are concerned. My visit to Scrivens in Altrincham, Greater Manchester, was a revelation. The staff were, without exception, professional, welcoming and attentive. The range of frames is excellent and carefully curated, ranging from affordable to designer. Special mentions go to Optometrist Colin Chan, whose thorough and forensic examination came up with the perfect prescription and recommendations, going forward. Throughout my visits, I was looked after by Asa, whose careful attention and advice means that I've ended up with two pairs of glasses that perfectly fit the bill, not to mention, look pretty cool. Very happy customer.”

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(Altrincham) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Had a appointment today not kept waiting eye test very through very nice practise”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Scrivens has been opticians of choice for a number of years. I have always found the staff to be helpful, friendly and knowledgeable about all the products and services on offer. You always have a warm welcome from the staff who are happy to tell you about the products which are reasonably priced and of a good quality with out the hard sell of some other stores. They always take time to explain everything in detail allowing you plenty of time to choose your spectacles ensuring you are happy with them. The Rugeley team a great advert for the company.”

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(Rugeley) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley.

Posted 1 month ago

“I've been with the Rugeley branch of Scrivens for many years for my spectacles and hearing aids. The staff are always extremely friendly there is always a lovely welcoming and warm atmosphere. Their products are reasonably rpiced and of good quality plus there is none of the hard sell as applied by the bigger companies. Time is taken to ensure that your eye tests are thorough, a large choice of spectacles with plenty of time given for perusing and choosing. As a disabled client the building is very accessible.”

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(Rugeley) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I've always been more than satisfied with the service provided at Bourne. Everything is always explained and my options are clearly offered. The staff are always friendly and helpful. Happy to recommend Scrivens at Bourne.”

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(Bourne) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Great service for my recent hearing test. Thank you.”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Extremely happy with the service at Wem Scrivens. Staff both professional and friendly, took time to explain process, options and answer my questions. Atmosphere and premises pleasant. Would recommend.”

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(Wem) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Just had my first appointment with Scrivens in Peacehaven. Barry and Miranda could not have been more helpful. They listened carefully to what I had to say and guided me through every aspect both with care, and attention to detail. The best service I have received for quite some time, and after wearing hearing aids for over twenty five years that is very high praise indeed. Highly recommend! 🌟🌟🌟”

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(Peacehaven) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven.

Posted 1 month ago

“Brilliant service I got from the branch, a very detailed and thorough eye examination where everything was explained in detail, which Iv never had by specsavers.. The staff are very friendly and helpful. Vanessa who was looking aftr me was very professional and helped me select a gorgus set of glasses which suited my face and looked stylish aswell..im very impressed with the overall service that I booked my Son in and he got some designer glasses, .prices and service were exceptional on both occasions.. highly recommended and giving them a go ..you wont be disappointed.”

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Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I am delighted with the care and high quality service I receive from the Sutton Coldfield branch of Scriven’s They are always positive, cheerful, helpful and sort everything out very efficiently - congratulations x”

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(Sutton Coldfield) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Very friendly and efficient staff who are 10/10. Nothing is too much trouble. Strongly recommended;”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Having decided that I couldn't put off hearing aids any longer I put myself in the hands of the Whaley Bridge branch of Scrivens. Helen and Diane could not have been more helpful or more friendly and the whole process of testing and being fitted with an appropriate aids was made very easy indeed. Each step was explained clearly, as were the various options best for my specific situation and lifestyle. Big thanks to both.”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Excellent service and back up. I returned a couple of times in the past year to ask about things and received advice and information from the staff that shows what excellent customer service is like.”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I was very pleased with the way Graham at the Peterborough branch checked my hearing and reassured me - and also checked and improved my hearing aids. Thank you.”

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(Peterborough) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peterborough.

Posted 1 month ago

“I have been taking my autistic child to the Peacehaven branch for 10 years and we have always been treated with patience, kindness and understanding, as well as humour. My (now adult) child requires constant adjustments to their glasses, often entailing several visits and we're never made to feel like we're a nuisance, but are always greeted with warmth and kindness. Alex, Susan, Miranda and all the team really are fabulous. Thank you!”

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(Peacehaven) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Honestly I can’t thank Helen enough for all her support and warm welcome based at chapel-en-le-Frith. Helen went above and beyond to deliver the best outcome for myself, I received my new glasses within 72 hours. ❤️ I can’t recommend Helen enough she’s a diamond and more. X”

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(Chapel-en-le-Frith) - Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,059 reviews