Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,077 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What great service. Namira was professional, personable and extremely helpful. I would highly recommend this branch.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Both myself and husband went for eye tests this morning everyone was very helpful we have been coming to Brandon Scrivens for several years now and have found them very friendly”

Helpful Report

(Brandon) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Staff at Chapel branch were fantastic with my 10yr old son. They made him really comfortable and took time to explain things to him. Frame choice was really good and very suitable for his needs. Thank thank you to them all. Great branch.”

Helpful Report

(Chapel-en-le-Frith) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Hearing test and hearing aid fitting. Hythe branch. Excellent service. Whole process carried out professionally and courteously throughout. All my questions were answered, and relevant information given in a manner I could understand. Definitely recommended!”

Helpful Report

(Southampton Hythe) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hythe!

Posted 1 year ago

“Been going here for the past 30 years never had any problems Staff are always polite and helpful. I wouldn't think of going anywhere ells.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I received the best attention at the Gosport branch, the Audiologist diagnosed my hearing requirements, gave brilliant hearing test and told me very clearly what my problems were, carried out the best test I have ever had and solved my hearing issues. I now have vastly improved hearing with the hearing aids now tuned and adjusted perfectly. Now am completely satisfied with the best hearing restored - thank you very much. Brilliant audiologist”

Helpful Report

(Gosport) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Gosport!

Posted 1 year ago

“I have just been to your branch in Gosport High Street and it is a complete disaster what a terrible service. The right hand does not know what the left hand is doing. No one can make a decision one minute they have my hearing aids then I have to make another appointment. I want no more to do with them I will do without them. Scrivens are making a lot of money from NHS but there service is awful”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“The Scrivens Halesowen practice gave such great service to my mom when she went in for her hearing test, very friendly and knowledgeable. Many Thanks.”

Helpful Report

(Halesowen) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Needing a hearing test I decide I would go to Scrivens the service was excellent Dean was very good made you feel relaxed Dean answered any questions I had he explained everything in great detail I would recommend Scrivens”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“I was given an appointment for an eye test the day after contacting the Rugby branch. The optometrist carrying out the eye test, Ruhela, was was very friendly and very professional, her testing and examination of my eyes was very thorough. Belinda, the shop assistant, was very welcoming, explained and then checked my peripheral vision and showed me the frames after the eye test. All in all, a very professional service provided by the staff and I actually enjoyed my trip to the optician.”

Helpful Report

(Rugby) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very helpful and not rushed in and out like some other companies”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“This has to be the best Optician service in the UK! Special thanks to Ryan for explaining things which no other service had done; to Nadia and Alex. You were so friendly and professional and nothing was too much trouble. Thank you so much. I can highly recommend recommend this service.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“Fantastic service from the Chapel en le Frith branch..The staff were amazing and incredibly helpful, would recommend to everyone Evie”

Helpful Report

(Chapel-en-le-Frith) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“The staff at the Wolstanton branch of Scrivens in Newcastle under Lyme were so kind and helpful when I visited to get my glasses repaired. A very big thank you to Julie and Holly, excellent service, kindest regards Hugh”

Helpful Report

(Wolstanton) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“I received a call from Kelly at the Hedge End branch to say there had been a cancellation for the following day which I gratefully accepted. When I arrived at the branch I was welcomed warmly and professionally and as I sat waiting (I was early) I observed the team at Hedge End working closely together with great comradery, professionalism and such a positive feel within their workplace. After a few moments I was greeted by Rubina the Audiologist whom was excellent for start to finish. I had to summarise my medical history and whilst listening intently she showed empathy and compassion. I found Rubina to be knowledgeable, professional and a great communicator. If this branch is indicative of all of the Scrivens branches then congratulations to the owners and leadership team for instilling such great customer excellence. Stephen Harris”

Helpful Report

(Southampton Hedge End) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Fantastic service and extremely helpful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I use Scrivens for hearing aids and glasses. I went in today because my hearing aids appeared to be faulty. The audiologist fixed the problem. While there, I asked the manager, Ann, about buying varifocal glasses. She was extremely helpful, as always. I can't praise this branch enough.”

Helpful Report

Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 year ago

“I had a problem with my fairly new frames so I returned to the branch at poulton for help. They resolved the problem immediately without question. They were so helpful and their customer care is excellent.”

Helpful Report

(Poulton) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“I have foud scrivens hearing careto beery helpful and i liked hayley as my audiologist. She was thorough and helpful and i was very happy with the setvice i received.I decided to purchase a pair of private aids to wear all the time and keep my nhs aids for spare Thank you.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review!

Posted 1 year ago

“Sheldon Branch Birmingham, staff are absolutely awesome, very Professional and Friendly , I would recommend this particular branch to anyone. Thank you all for your help and service.”

Helpful Report

(Sheldon) - Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,077 reviews