Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,961 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the very best customer care. I have been so well looked after by Ru at Scrivens Lymington. It has taken me ages to adapt to hearing aids. Ru has tried moulds, and lots of recalabrating. The moulds were not comfortable for me, so today, we reverted back, but I'm sure I've had more than my fair share of appointments. Honestly, nothing has been too much trouble. Every time I walk through the door, everyone is pleased to see me! It's an amazing service, and I am very thankful that I opted for Scrivens. It's been a wonderful service.”

Helpful Report

(Lymington) - Posted 4 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 4 months ago

“On holidays in Newquay and went into Scrivens with a problem with hearing aid filter and cover. Staff were very friendly and problem solved within minutes. Couldn’t recommend them enough.”

Helpful Report

(Newquay) - Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“On visiting Scrivens Opticians while on holiday, I found the staff friendly and very helpful. My frames were straightened and the lens cleaned…This is a good company.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Today I had new hearing aids fitted by Ellie at Scrivens in East St, Bedminster, Bristol. I have had very good and considered care from the audiologist Ellie, my hearing is now clearer and I feel more comfortable in social situations.”

Helpful Report

(Bedminster) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bedminster.

Posted 4 months ago

“Was my first visit to scrivens in Shaw and I must say I'm really happy with my new glasses.the staff are really friendly and very helpful.im happy to say I will be returning when I'm due for new glass”

Helpful Report

(Shaw) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“we are customers at your north walsham branch and we would like you to know what a very excellant team you have there nothing is to much trouble, very satisfied with all aspects of help.”

Helpful Report

(North Walsham) - Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“The Audiologist at Harwich Essex shop listens carefully, is very patient with us elderly folk, is approachable and gives effective and professional advice . Reception too are welcoming and very helpful. Not at all like the service from head office telephone reception.”

Helpful Report

Posted 4 months ago

Thank you for your review, your feedback helps us get better.

Posted 4 months ago

“Their always very helpful”

Helpful Report

Posted 4 months ago

Thank you so much for your review!

Posted 4 months ago

“The team at the Wolstanton branch are all ways happy to help nothing is to much trouble”

Helpful Report

(Wolstanton) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“Called the Hedge End Branch and spoke to Kelly . She organised an a appointment within a few hours . Got to the office , Sat with her and she explained a lot of things to do with hearing aids . All the staff in there are so helpful and professinal . Kelly explained a lot of other things ,wax removal and tech stuff that I can use my phone to control volume of my hearing aids. Thank you all at the Hedge End Branch”

Helpful Report

(Southampton Hedge End) - Posted 4 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 4 months ago

“I would like to thank the staff for the very helpful advice and kindness today.”

Helpful Report

Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“I visited Scrivens at Fishponds in Bristol. I obtained my new hearing aids. The staff were fantastic. The lady optician was very thorough and professional. The young male assistant took various details before my eye test and after examination showed me how to put the app on my phone. I found the service friendly and will definitely recommend. Thanks Mary Kennedy”

Helpful Report

(Fishponds) - Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Popped into Scrivens on Hagley Road West with my 92 year old Mother who was looking for some new frames. The staff were so helpful and patient and after visiting many other opticians we were finally successful. I would thoroughly recommend Scrivens. This is my local opticians and I wouldn’t go anywhere else.”

Helpful Report

(Quinton) - Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“I've had my hearing aids for some time now . From the time I went to the Rugeley branch I've had exceptional service. I have been back to have my ears checked recently and was told they were clear. Being a little elderly , my wax doesn't clear naturally because it is more firm ; so I had been buying their olive oil spray ( which was less expensive than from Amazon!) and using it nightly . I'm writing this today because they were instrumental in recovery of my hearing to the point where, this week, as I was watching the swifts wheeling above me, I heard their cry. For the first time in my life .”

Helpful Report

(Rugeley) - Posted 4 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 4 months ago

“I have been a patient at Scrivens for a long while and as always received excellent attention. The staff are all friendly and competent.”

Helpful Report

Posted 4 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 months ago

“Local business with great service. I had booked in for my bi-annual eye examination. The optician was professional, using a modern testing equipment (which means no more uncomfortable puff-test for glaucoma) and ultimately resulted in a minor adjustment to my prescription. The resltd were clearly explained to me. I was happy with my previous frames, but wanted them reglazed with the new prescription. I was given plenty of options and the staff couldn't have been friendly. Top service!”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Visited the Havant branch for hearing test and provision of new hearing aids. Member of staff, Esther, was excellent. Efficient, helful, and friendly. She explained everything clearly.”

Helpful Report

(Havant) - Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Havant.

Posted 4 months ago

“On both occasions when I have visited your Penzance branch, I have received exemplary treatment, not least from originally engaging with reception to make an appointment, but indeed throughout the entire clinical process. that is, from undergoing eye test to selection of spectacles. Janet's eye tests are most thorough, her demeanour is so utterly calm and reassuring thereby encouraging utmost confidence in the service received. Mark has helped in my selection of sun glasses and spectacles in the most caring, personal way so that, not only am I thrilled with the outcome, I have since received genuine compliments from friends concerning their enhancement of me. How about that for a confidence boost to an elderly woman. Added to all this,because he knew I would be holidaying on the Isles of Scilly for several weeks, Mark posted my chosen spectacles. They arrived yesterday. Wow! and Wow! Thank you Janet, Mark and all the team at Penzance for treatment second to none. Customer champions you undoubtedly are, I value you all highly & shall continue to recommend you to my friends and acquaintances. I already know of one friend who, on my recommendation, has transferred her affiliation from a nearby local optician to your branch. Yours truly, Juliet Nicholas-Hope”

Helpful Report

(Penzance) - Posted 5 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 4 months ago

“Visited the Ely shop today what lovely ladies my sunglasses were falling of my face and they tighten them and made them fit. No charge. Very lovely staff Thankyou.x”

Helpful Report

(Ely) - Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“The experience from arriving to leaving was amazing. The initial assessment, the test and selection of frames had a personal touch which is so important especially when you need a second opinion on whether or not frame shape and colour is suitable. I can't praise them highly enough the optician, branch manager and team are a credit to the business and I will certainly be returning.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,961 reviews