Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,960 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service provided by the Chapel en le Frith team, caring, responsive and nothing was too much trouble for them. I highly recommend this Scrivens Branch ⭐️⭐️⭐️⭐️⭐️”

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(Chapel-en-le-Frith) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Today I had an eye test at my local branch Bury St Edmunds, Suffolk. The customer care was fabulous from entering the store to leaving. Everyone was professional and pleasant. I opted to have the extra eye examination and I am pleased that I did. Jennifer the optometrist was excellent, thorough, kind and reassuring. She explained really thoroughly my results and showed me visual images of my eyes. Real personal care, I was not rushed at all. I wish I could remember all of their names to thank them. I would highly recommend them.”

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(Bury St Edmunds) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Always professional and attentive during consultations, friendly and helpful in the shop, which is clean and bright but a small range of frames in our local high street shop , fortunately it's only a short bus ride to the next larger store”

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Posted 2 months ago

Thank you so much for taking the time to share your experience.

Posted 2 months ago

“Very good customer service”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Only use optical services & they are excellent”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“I have been a customer of there's for over 30 years and they have always been helpful and friendly in what ever I have required as a customer.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Just had my prescription updated and bought some new glasses Clare and Katie’s knowledge of the business is second to none All questions answered and a great service to boot If you want great advice and warm welcome this is the place”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“I had an appointment regarding my hearing on Friday at Kentish Town and wish to pay tribute to all staff members who complete the family there. Doulac went out of his way for me from beginning to end. he was kind and patient and went the extra mile. Mary was a pleasure to deal with. so professional and helpful and helped me tremendously. the gorgeous 2 ladies on reception made me most welcome and too were extremely helpful. I shall be back. Thank you Guys!👌💝 you are an amazing asset to your company.”

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(Kentish Town) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I reside in Eastbourne and I had to visit the peacehaven store as there was not an available audiologist in Eastbourne at the time. Very glad I made the journey as the people there were very informative, efficient, helpful and friendly. I would definitely recommend this company.”

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(Peacehaven) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven.

Posted 2 months ago

“After using another eyecare company for years, I decided to give Scrivens a try as it was a short walk away from my house. I booked a routine eye check even though I knew I had a glaring issue. It was confirmed by the optometrist, so she booked me in for specialist care. In May, that issue was resolved. During my 4 week follow up with that issue, it was decided to address the problem with my other eye. In August my other eye issue was resolved. After the two operations, my eyesight has returned to normal function. I want to say a massive thank you to the Leyton Scrivens branch for putting my name forward so see the specialists at Moorfields. I am forever thankful and grateful for that.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Fantastic care and service from Lynsey at the Chesterfield Market Place store. Expertly refitted my specs following my disappointment and discomfort following a fitting at another store. Would highly recommend! Customer Service as it should be.”

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(Chesterfield) - Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“Both my husband and I went for an eyesight test and also had the hearing test while there. A lovely atmosphere in the shop, very welcoming. We were put at our ease. Nothing was too much trouble and the emphasis was on providing us with what we wanted as individuals. Very thorough optician ensuring our eyesight health was spot on. I would have no hesitation in recommending the services here.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Went to Scrivens in Diss for hearing test and aids. I want to thank and fully recommend Zoe and Francesca for being fully informative and also being very kind and caring. I hope Scrivens appreciate these two employees.”

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(Diss) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“The Bury St Edmunds branch is staffed by absolute professionals, with care for the client as an individual apparent in everything step of the process. Superb!”

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(Bury St Edmunds) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 2 months ago

“Karl at Wallasey not only repaired my glasses but also gave my husbands glasses an MOT, great customer service you don't see anymore.”

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(Wallasey) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“The whole experience at the New Milton branch was amazing. The staff were very knowledgeable, helpful and patient. Really good old fashioned service. It's so good to be hear now and not have to sit in near silence watching TV with subtitles.”

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(New Milton) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“My elderly mum came into the Walthamstow branch on Wednesday to fix a problem with her hearing aid and the lady there was really helpful, thank you”

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(Walthamstow) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I was today at scriven feltham branch ,the staff there are very friendly and polite also they provided excellent service to myself and my son too. Great team work.”

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(Feltham) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham.

Posted 2 months ago

“Absolutely first class service, brilliant opticians wouldn't go anywhere else. The staff are fabulous, knowledgeable polite friendly and very pleasant. Thank you”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“I popped into my local Scrivens in Tilehurst yesterday, as my glasses kept slipping down slightly. I spoke with Ella and she was amazing, so friendly and offered to have a look at them for me. Ella changed the rubbers for me, check everything fitted correctly and gave my glasses a good clean. So nice that real customer service does still exist.”

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(Tilehurst) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,960 reviews