Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After dissatisfaction with another eye test, I decided on a second opinion at Scrivens. Good comprehensive test and very happy with general service of staff.”

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Posted 4 years ago

Hi John, Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“I was very pleased with help I received when getting new glasses.Still getting used to them.”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“The consultation and prescription process were both fine but it did take rather a long time to get the new lenses fitted to my existing frames.”

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Posted 4 years ago

Thank you for taking the time to leave us a review! Your feedback helps us get better. We’ll pass your comments onto the appropriate department for you.

Posted 4 years ago

“Helpful and friendly”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Very professional , friendly service from walking in the door to walking out.all staff very helpful,courteous in their dealings with us Very good in helping with choice of spectacles”

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Posted 4 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience

Posted 4 years ago

“Very friendly staff, also very professional.”

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Posted 4 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Service was very good, glasses excellent”

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Posted 4 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 4 years ago

“Generally a good service. Staff demonstrate knowledge of their customers and are always pleasant and professional in their manner. I have not used the hearing care service, other than a basic auditory tone test provided at the same time as my last optometric test.”

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Posted 4 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Friendly and professional staff who were very helpful with making my decision on best pair of glasses to purchase.”

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Posted 4 years ago

Hi Alan, thank you for taking the time to leave us such a nice review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Clean, Covid aware and knowledgeable. Good service and help with choosing the right style of glasses. Didn't feel rushed to make a choice”

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Posted 4 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 years ago

“Staff are always very helpful and polite. Covid measures are enforced well and I felt safe.”

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Posted 4 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Very friendly and attentive service. However, expensive, and I paid extra for high index lenses, but I was given standard CR-39. I will be back to the shop to have this corrected. I suppose most customers wouldn't suspect that the lens material was not what they paid for, and certainly not be in a position to prove it. So I wonder how often this mistake has been made in the past?”

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Posted 4 years ago

Hi Ben, thank you for taking the time to leave a review.Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue for you.

Posted 4 years ago

“Get my name right”

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Posted 4 years ago

Hi Charles, thank you for taking the time to leave us a review.

Posted 4 years ago

“Dear Scrivens Opticians, I am happy with these Glasses, thank you. I have to state, that an 'adjustment' to the concept of 'READERS', needed to be understood, so as to 'appreciate the Glasses' ! Regards, Colin Lockyer. .”

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Posted 4 years ago

Hi Colin, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Great service, lovely staff but ridiculously expensive.”

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Posted 4 years ago

Thank you for taking the time to leave us a review! Your feedback helps us get better. We’ll pass your comments onto the appropriate department.

Posted 4 years ago

“The people concerned with my eye test were very pleasant and efficient and my glasses arrived earlier than expected. I am still getting used to my glasses and may return to have them adjusted slightly to stop them slipping, but otherwise, all ok.”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I am fully satisfied with all optician services.”

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Posted 4 years ago

Hi Abdul, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“Such friendly service and very helpful”

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Posted 5 years ago

Hi Victoria, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“always helpful,pleasant and polite hearing and eyecare”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,802 reviews