Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,015 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are always very helpful and polite. Covid measures are enforced well and I felt safe.”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Very friendly and attentive service. However, expensive, and I paid extra for high index lenses, but I was given standard CR-39. I will be back to the shop to have this corrected. I suppose most customers wouldn't suspect that the lens material was not what they paid for, and certainly not be in a position to prove it. So I wonder how often this mistake has been made in the past?”

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Posted 5 years ago

Hi Ben, thank you for taking the time to leave a review.Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue for you.

Posted 5 years ago

“Get my name right”

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Posted 5 years ago

Hi Charles, thank you for taking the time to leave us a review.

Posted 5 years ago

“Dear Scrivens Opticians, I am happy with these Glasses, thank you. I have to state, that an 'adjustment' to the concept of 'READERS', needed to be understood, so as to 'appreciate the Glasses' ! Regards, Colin Lockyer. .”

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Posted 5 years ago

Hi Colin, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Great service, lovely staff but ridiculously expensive.”

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Posted 5 years ago

Thank you for taking the time to leave us a review! Your feedback helps us get better. We’ll pass your comments onto the appropriate department.

Posted 5 years ago

“The people concerned with my eye test were very pleasant and efficient and my glasses arrived earlier than expected. I am still getting used to my glasses and may return to have them adjusted slightly to stop them slipping, but otherwise, all ok.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I am fully satisfied with all optician services.”

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Posted 5 years ago

Hi Abdul, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Such friendly service and very helpful”

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Posted 5 years ago

Hi Victoria, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“always helpful,pleasant and polite hearing and eyecare”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Had problem with eye, contacted Scrivens chesterfield after consultation on phone arrange appointment at another Scrivens Sheffield (as chesterfield could not fit me in ) for that afternoon as my symptoms needed prompt action ! the service i revived from both branches was excellent . Would have no worries recommending Scrivens”

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Posted 5 years ago

Hi Tom, thank you so much for your review! We really do appreciate you taking the time to share the experience you had with both our Chesterfield and Sheffield branch.

Posted 5 years ago

“VERY HELPFUL”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“All covid 19 precautions in place. Staff very helpful.”

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Posted 5 years ago

Hi Elizabeth, thank you for your excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Very polite friendly and confident staff.”

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Posted 5 years ago

Hi Bill, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“very good service”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I was happy with the service given as i renewed my glasses 0oonly thing I don't like is the cost as a pensioner its asking a lot but I needed them thank you”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Lovely helpful staff at Bicester. Good service thank you”

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Posted 5 years ago

Hi Keen, thank you for your wonderful review! We're delighted to hear you are happy with our service.

Posted 5 years ago

“The staff at NEWQUAY are very helpful and keen to assist in any way they can with their customers so as far as the shop in UK is concerned I’d give that a 10. I can’t remember how many pairs of glasses I’ve purchased since I’ve been living in Newquay but unfortunately I have had some problems with screws loosening around frames and lenses dropping out, i’ve been back to the shop two or three times and I believe at one stage one of my pairs of glasses was sent back for some other work to be done. I’ve never experienced this level of problem with any other optician each time this happened the repairs have been done as quickly as they Can be but it’s a shame this issue exists.”

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Posted 5 years ago

Hi Brian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“good but my glasses aren't great for reading small print, they work for the computer”

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Posted 5 years ago

Hi Nicola, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Good service , polite and friendly , ordered product came earlier than date I was given - which was pleasing ! I use the store as it is combo”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I'm very happy with my new glasses .but I'm not happy I wasn't told it would take nearly 3 weeks to receive my glasses plus still been waiting for the 20pund gift card I was promised so that communication needs to be improved for happy customer .hope to soon receive my gift card”

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Posted 5 years ago

Hi Penny, thank you for letting us know about this. I'll pass your comments on to the appropriate department for you. We will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,015 reviews