Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,736 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All covid 19 precautions in place. Staff very helpful.”

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Posted 4 years ago

Hi Elizabeth, thank you for your excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“Very polite friendly and confident staff.”

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Posted 4 years ago

Hi Bill, thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“very good service”

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Posted 4 years ago

Thank you for taking the time to leave us such a nice review!

Posted 4 years ago

“I was happy with the service given as i renewed my glasses 0oonly thing I don't like is the cost as a pensioner its asking a lot but I needed them thank you”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Lovely helpful staff at Bicester. Good service thank you”

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Posted 5 years ago

Hi Keen, thank you for your wonderful review! We're delighted to hear you are happy with our service.

Posted 5 years ago

“The staff at NEWQUAY are very helpful and keen to assist in any way they can with their customers so as far as the shop in UK is concerned I’d give that a 10. I can’t remember how many pairs of glasses I’ve purchased since I’ve been living in Newquay but unfortunately I have had some problems with screws loosening around frames and lenses dropping out, i’ve been back to the shop two or three times and I believe at one stage one of my pairs of glasses was sent back for some other work to be done. I’ve never experienced this level of problem with any other optician each time this happened the repairs have been done as quickly as they Can be but it’s a shame this issue exists.”

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Posted 5 years ago

Hi Brian, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 5 years ago

“good but my glasses aren't great for reading small print, they work for the computer”

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Posted 5 years ago

Hi Nicola, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Good service , polite and friendly , ordered product came earlier than date I was given - which was pleasing ! I use the store as it is combo”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I'm very happy with my new glasses .but I'm not happy I wasn't told it would take nearly 3 weeks to receive my glasses plus still been waiting for the 20pund gift card I was promised so that communication needs to be improved for happy customer .hope to soon receive my gift card”

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Posted 5 years ago

Hi Penny, thank you for letting us know about this. I'll pass your comments on to the appropriate department for you. We will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“A few hiccups to begin with, but the staff are all very nice. Happy with my contact lenses eventually.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 5 years ago

“Good care and service. Prompt arrival of new glasses.”

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Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Friendly staff, any problem is quickly sorted”

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Posted 5 years ago

Thank you for the excellent review Mrs Reed ! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Excellent treatment, except it seemed to take a long time to make the spectacles I ordered (3weeks).”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review! If you could email customercare@scrivens.com with more information, we will look into this for you.

Posted 5 years ago

“Convenient.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Yes I found the staff very friendly and very helpful. And a good choice of frames. Didn’t wait long either. Ginger.”

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Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Friendly, efficient staff, punctual and the availability of appointments was very convenient. Clean and comfortable premises.”

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Posted 5 years ago

Thanks for the excellent review William! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Excellent service, glasses were ready sooner than expected”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Good service and care .”

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Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Went to Waterlooville store spoke a blonde lady I think the manager. She approached me very friendly but when realised I was just browsing she became extremely pushy and tried to book me in for a sight test even though I have already had one done. Made me feel very uncomfortable as she seemed desperate for me to buy something. Needless to say I won’t be returning.”

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Posted 5 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 years ago

“Nice atmosphere in shop friendly and helpful staff.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,736 reviews