Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Waterlooville store spoke a blonde lady I think the manager. She approached me very friendly but when realised I was just browsing she became extremely pushy and tried to book me in for a sight test even though I have already had one done. Made me feel very uncomfortable as she seemed desperate for me to buy something. Needless to say I won’t be returning.”

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Posted 5 years ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 years ago

“Nice atmosphere in shop friendly and helpful staff.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“A little bit expensive, especially when you are a pensioner but overall quite good overall.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Optician and audio technician very good. However I didnt get message to collect specs when they arrived. Had to ring to see if they were ready. Pleased with specs.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Always very approachable and helpful staff. Also very thorough with the Optician and Hearing care.”

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Posted 5 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Everything went well except for the limited choice of frames.”

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Posted 5 years ago

Thank you for taking the time to leave us a review!

Posted 5 years ago

“Polite and very helpful with choice of frames.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“This was my first visit to Scrivens and I found the staff to be professional, welcoming and very helpful. I appreciated the advice given on type of lens and frame.”

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Posted 5 years ago

Thanks for your review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“An overall good experience , very friendly staff and a welcoming atmosphere. Would just like 1 thing to improve, I'm a very nervous person and suffer from anxiety so telling someone i couldn't afford the glasses i wanted and having to choose a free per in front of other customers was a very awkward situation i wished i wouldn't have had to be in. Other than that one thing i would definitely use Scrivens again. Thank you”

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Posted 5 years ago

Hi Paul, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 years ago

“Just want to compliment the Fakenham team as they are always helpful and do so in a welcoming atmosphere with a smile on their faces”

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Posted 5 years ago

Hi Ronnie, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“After finally getting my glasses because they'd put the wrong lense in I was quite happy with the service. Many thanks, Carl.”

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Posted 5 years ago

“I would of given 5 stars only I was not offered a hearing test and my husband always has a free hearing test.”

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Posted 5 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 years ago

“Attentive friendly”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I am very satisfied with the service l received during my purchase.”

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Posted 5 years ago

Hi Momoh, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 5 years ago

“I was happy with the eye test but found the spectacle selection limited and more expensive than your competitors.”

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Posted 5 years ago

Hi Vic, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 5 years ago

“Very pleased with the reception staff and modern thorough eye test. I would have liked frame for playing snooker they are unavailable (shame). good all round quality service”

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Posted 5 years ago

Hi Phil, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Good service and pleasant staff. Glasses slightly delayed but kept informed.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very good service, and kept me fully informed as to when my new glasses would be ready for collection. The only disappointment was that I really liked my existing frames, and was more than happy to “recycle them” (surely a good thing in these “Green days”?), but was told I could not do so. Added to that the same frames are no longer available, so I had to purchase new frames, at additional cost, which I did not like as much as my previous ones. This may influence my decision to perhaps “shop around” when I am due for another eye test, to see if there is a bigger choice of frames out there!!”

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Posted 5 years ago

Hi Andy, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 5 years ago

“Staff are efficient, and friendly.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“A friendly efficient staff and very professional service. I have been with Scrivens now for a few years. I had arrived at my original opticians 5 minutes late due to road works in the town, another appointment would have to be made some two week later! I came into Scrivens and made an appointment for the next day. A splendid stroke of luck and a better service.”

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Posted 5 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,802 reviews