Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,059 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Eye examination good, specs do the job”

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Posted 4 years ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 years ago

“Disappointed to find that my first choice for Variofocals was not as I had picked I chose first pair as pink and second pair to include sunglasses were blue. My first choice ones had been made up as another blue pair. I was told my pink choice was not specified correctly for me on screen. However my husband has chosen the pink for me and we remember pink was specified. On the pick up day , they swapped the first pair for the frames still in store while I waited. Also I found there are numerous add-ons to choose all at extra cost. Glasses turned out much more expensive than I had expected to pay.”

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Posted 4 years ago

Hi Debbie, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“Always treated courteously by friendly and caring staff”

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Posted 4 years ago

Hi Helen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 years ago

“hearing care very good but to expensive opticians very good but sales to slick and expensive”

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Posted 4 years ago

Hi, thank you for letting us know about this, your feedback helps us get better.

Posted 4 years ago

“Well taken care of ,polite staff very professional x”

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Posted 5 years ago

Thank you for the excellent review! We're so happy that your visit went so smoothly.

Posted 5 years ago

“Whether on telephone or in person friendly efficient service . Everything carried out in a high Covid-19 managed way.”

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Posted 5 years ago

Hi Margaret, thank you for the kind words! We're so happy your visit went so smoothly

Posted 5 years ago

“Good optician but probably not the cheapest”

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Posted 5 years ago

Thank you for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Lovely local opticians, polite and helpful staff and professional optician. I am giving you a 'good' because your equipment for eye testing is dated compared with Specsavers which seemed so hi tech. The range of spectacles was very good and of high quality. Would I continue to use Scrivens, Yes!”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Nice staff quickly resolved any issues I had.”

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Posted 5 years ago

“Nice staff quickly resolved any issues I had.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“The staff were very friendly and efficient, hygiene was very good even wiping the pen I had to use. The only thing I would say there wasn't a great choice of glasses but I guess that could be due to Covid as they have to quarantine them for a while once you have touched them. I am happy with the glasses I did purchase.”

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Posted 5 years ago

Hi Sue, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Very kind and made clear explanations about my prescription.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Helpful and efficient. I have no complaints.”

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Posted 5 years ago

Thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“The assistants were very professional and helpful. The optician was also very helpful and explained everything. Really there is nothing more that I can say except that everybody did their job.”

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Posted 5 years ago

Hi Ken, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Eye test and hearing test efficiency done with the results acted upon thereafter. New glasses were recommended, fine. i asked if my existing frame could be used - this carried an additional cost of £35 apparently - i asked what this was for - it's a 'risk cost' was the reply, . "OK" i said "at least if my existing frames break while being made up, the lenses will still be good" Oh no, the whole cost is lost - including the lenses and we start again?? So the whole cost quoted is at my 'Risk'?? and i'm still none the wiser what the £35 is for? Anyway, all's well that ends well - i have my new lenses in my old frames, but i am still not understanding the additional risk cost?”

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Posted 5 years ago

Hi Graham, thank you for your review! Your feedback helps us get better. We’ll pass your comments onto the appropriate department.

Posted 5 years ago

“Very friendly, helpful staff. Felt like a safe environment in Covid times.”

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Posted 5 years ago

Hi Anne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Pleasant staff good choice of frames.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Excellent service. I felt my eyes were taken great care of and I was given a number of contact lens options to try as my eyesight has improved since my last prescription. The optician really spent time to explain how the various options could work for me, including associated costs.”

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Posted 5 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very Friendly Service, felt at ease & comfortable with the tests”

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Posted 5 years ago

Hi Derek, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I enjoy their service it’s efficient and professional”

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Posted 5 years ago

Hi Bambo, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,059 reviews