Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,892 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Optician was thorough. Reception maybe could be more .....polite? As in don't treat the customers as if they are mud on their shoe!”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with more information, we will investigate this for you.

Posted 6 years ago

“Very attentive and thorough. Also really helpful choosing the frames.”

Helpful Report

Posted 6 years ago

Hi Angela, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 6 years ago

“Very helpful and professional.”

Helpful Report

Posted 6 years ago

Thank you for your comments!

Posted 6 years ago

“I have waited to review until I was used to a pair of glasses which were a replacement for a pair prescribed which weren't quite right. The staff at the Shirley Branch listened to my concerns and came up with a solution. I would recommend this branch, which I did and my partner also had his eyes tested and is happy with his new glasses.”

Helpful Report

Posted 6 years ago

Hi Lynn, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“disappointed when i took an hour off of work when i work in Bath and to find out the shop was closed and pouring down with rain and staff member had no key as she was told to hand it to different staff member we all getting wet. Had to rebook the service was good on next appointment”

Helpful Report

Posted 6 years ago

Hi Derek, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Bourne End staff very friendly & professional”

Helpful Report

Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“A great service, full eye test and a great range of frames Also friendly and helpful staff.”

Helpful Report

Posted 6 years ago

Hi Dave, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 6 years ago

“I was very impressed by the attention and adviceI received at my last visit. However since then I have had two reminders that I need to make an appointment”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 6 years ago

“I found scriven optician very efficient and helpful. After having my heating and eye test it didn’t take long to choose and order my new glasses. 5 days later they arrived and I am very pleased with them.”

Helpful Report

Posted 6 years ago

Thank you for your comments.

Posted 6 years ago

“They very friendly staff who make u feel welcome the only problem I have is the variety of glasses they provide other than that I was highly satisfied with the service I received”

Helpful Report

Posted 6 years ago

Thank you for your comments.

Posted 6 years ago

“Booking process very easy and well executed. Very thorough eye test & examination. Particularly the optometrist who was very professional whilst being extremely kind. Good communication throughout the process. All in all would use again.”

Helpful Report

Posted 6 years ago

Hi Brian, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 6 years ago

“Excellent sevice the only thing was recommended from a friend and meant to receive a mark and spencer gift vouchers still waiting that been two months now”

Helpful Report

Posted 6 years ago

Hi Anita, thank you for your feedback. You query relating to your voucher has been passed on to the appropriate department.

Posted 6 years ago

“Friendly and courteous service with good advice when choosing vari-focals for the first time”

Helpful Report

Posted 6 years ago

Hi Geraldine, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 6 years ago

“very knowledgable staff. Good range of available products to choose from at a good range of prices from the glasses perspective. However trying to organise an appointment for a 6 monthly contact lens check is proving very difficult. The 1 day I could do due to work commitments was subsequently cancelled. Rotas apparently only come out a month at a time which is very unhelpful for working people who do not work in the town and have limited availability to attend. To have to take time off work so that you do not stop delivery of my lenses is frankly not acceptable in this day and age”

Helpful Report

Posted 6 years ago

Hi Diana, thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 6 years ago

“The optician was very professional,friendly, & helpfull. Very pleasant staff. The range of frames is very good. When I chose my glasses I asked if there were any special offers available, I was told no. However when I went to pick up my new glasses I looked at the reminder letter it clearly stated that there was 25% of frames for over 60’s, which was rectified on request by myself. There was also an offer for a second pair for half price, this was not mentioned. I would have taken up the offer for a second pair.”

Helpful Report

Posted 6 years ago

Hi Stephen, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Opticians we Have provided excellent service to me over the years .”

Helpful Report

Posted 6 years ago

Thank you for your comments

Posted 6 years ago

“Good service & I believe honest, however I believe it’s time to invest in the latest technology for a fuller and more comprehensive sight test. Peter Allman”

Helpful Report

Posted 6 years ago

Hi Peter, thank you for your feedback. We've passed your comments on to the appropriate department.

Posted 6 years ago

“Good service with knowledgeable staff”

Helpful Report

Posted 6 years ago

Thank you for your comments

Posted 6 years ago

“Staff very helpful. Didn't have very long to wait. Very efficient all round.”

Helpful Report

Posted 6 years ago

Thank you for your comments.

Posted 6 years ago

“I was pleased with the service. The staff was friendly and helpful.”

Helpful Report

Posted 6 years ago

Thank you for your feedback.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,892 reviews