Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,890 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“David and Steve are great asset to Scrivener. David's 30 plus years in patiently measuring, assessing and prescribing experience is very comforting...”

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Posted 6 years ago

Hi Sekvet, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“I was disappointed as I received no email notification that my glasses were in and this happened also with the last pair I purchased.”

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Posted 6 years ago

Hi Julie, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 6 years ago

“I found getting my new glasses from scrivens was very easy as the assistant was very helpful and knowledgeable.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“pleasant girls in the shop,especially Kimberley,very helpfull”

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Posted 6 years ago

Hi Pat, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 6 years ago

“Helpful and easy to talk to and made an effort to make sure things were all ok”

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Posted 6 years ago

Hi Alan, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 6 years ago

“satisfied with eye test and glasses”

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Posted 6 years ago

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Posted 6 years ago

“Very professional people friendly service would thoroughly recommend”

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Posted 6 years ago

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Posted 6 years ago

“I rang Mexborough branch to ask how much it was to change the lenses in my glasses to the new prescription, and was told £30. On attending the branch I was told that they charged £69 plus£30 for putting the lenses in the glasses. I queried this because across the precinct at another opticians the total charge was £39 including fitting. A very big difference for the same service. I find this extremely off-putting. As a disabled pensioner, who receives no help towards the cost of the glasses, I will be very reluctant to buy glasses from any of your stores again, particularly as I was given incorrect information in the first place.”

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Posted 6 years ago

Hi Carol, thank you for your feedback. We'll pass your comments on to the Customer Care team who will investigate this for you.

Posted 6 years ago

“Great service and staff so helpful and friendly”

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Posted 6 years ago

Hi Martin, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 6 years ago

“Excellent Customer Setvice, effiency and speed”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“Always helpful especially Emma at Sutton in Ashfield”

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Posted 6 years ago

Thank you for your comments! We'll pass them on to the team at Sutton in Ashfield for you.

Posted 6 years ago

“I found the service very professional and helpful.”

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Posted 6 years ago

Thank you for your comments!

Posted 6 years ago

“My first time dealing with Scrivens and I was very happy with the level of customer service. I didn't feel like I was being 'processed' (as I felt with another company close by) and I wasn't put under pressure to buy new specs that I did not need.”

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Posted 6 years ago

Hi Geoff, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Having used other opticians because at the time they had frames I wanted, I have always gone back to Scrivens. Somehow the optician seems more thorough and certainly the follow up service, for example altering the fit of a new pair of glasses are the best out there. I now go there first.”

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Posted 6 years ago

Hi Clare, thank you for your comments. We'll pass them on to the team at your local branch.

Posted 6 years ago

“The staff were very friendly and helpful but I am struggling a bit getting used to the new glass's. when I turn my eyes slightly off centre it goes a bit blurred. I'll see how it goes over the next week or two. The other thing was the price, which I don't think is very competitive with other opticians. I paid £587 for a pair of £39 frames with varifocal transition lenses and a pair of my own frames fitted with varifocal non transition lenses.”

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Posted 6 years ago

Hi Kevin, thank you for your feedback. We'll pass your comments on to the Customer Care team who will be in touch.

Posted 6 years ago

“I don’t normally find there is much choice of glasses but love my glasses this time, however they are expensive like the fact your open on Saturday newquay staff are more friendly than Penzance don’t feel valued as a customer though”

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Posted 6 years ago

Hi Christina, thank you for your feedback. We'll be passing your comments on to the appropriate departments for you.

Posted 6 years ago

“Good care and a personal touch”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“Optical dept. Is 5 star and I'm very pleased. Hearing dept is good but still dealing with issues with hearing aides”

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Posted 6 years ago

Hi Sandi, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“I have been using Scrivens for specs since almagamating with Melson Wingate (who I used until that time) and always have good and personal service. Sadly, a year ago I had new lenses fitted to a favourite pair of frames from 5 years ago and this year they broke and being old are obsolete cannot be repaired. My only reason for giving four stars and not five is I don’t recal a warning as I ordered the new lenses that being old frames this could happen and the cost was high to abandon these specs. So a do it yourself Repair will be necessary to get full use of them. The specs I have just had delivered were supplied earlier than expected and I’m very pleased with them and the service in ordering.”

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Posted 6 years ago

Hi Roy, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,890 reviews