Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,894 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly,helpful and efficient staff.”

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Posted 6 years ago

Hi Sandra, thank you for your comments, we'll pass them on to the team at your local branch.

Posted 6 years ago

“The staff were courteous and professional, the glasses are of good quality but I thought the price (not far short of £500) was horrendous. For that reason I don' t think I will be going back.”

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Posted 6 years ago

Hi Peter, thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“The eye test and assistance with choosing my spectacles was very good. Unfortunately the fitting measurements were incorrect when I collected them. However I was remeasured and new spectacles were ordered immediately. The final result is very good.”

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Posted 6 years ago

Hi David, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“I found the service given was very good, All the staff were helpful and knew what they were doing.”

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Posted 6 years ago

Hi Ronald, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Overall quite satisfied with the service. The staff were helpful and the optician undertook a detailed assessment explaining all the steps before recommending my glasses. Due to a technical problem, there was a delay in me receiving my glasses from the day of assessment...however, overall experience with the service was good.”

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Posted 6 years ago

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Posted 6 years ago

“The staff at the Grantham branch are always very helpful and efficient and have given my husband and myself good service Thank you”

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Posted 6 years ago

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Posted 6 years ago

“As usual it was a very enjoyable experience and the staff were all v helpful. I am conscious however that your costs are higher than some other High Street providers”

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Posted 6 years ago

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Posted 6 years ago

“Good review new glasses required a little on the expensive side for one pair of glasses were not offered another pair for half price Was offered a voucher for M&S still waiting for voucher”

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Posted 6 years ago

Hi Sharon, thank you for your feedback. We've passed your comments on to our Customer care team who will chase up your voucher.

Posted 6 years ago

“Staff are very pleasant and helpful. Just wish there were more options for low priced frames.”

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Posted 6 years ago

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Posted 6 years ago

“Very helpful and pleasant staff. Not rushed, you feel like an individual customer not on a conveyor belt of lots of people. I do feel that my daughters have been given more discount and offer vouchers than me and my husband.”

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Posted 6 years ago

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Posted 6 years ago

“Rachel is a good optician, very thorough and helpful. Speedy service by polite friendly staff. Choice of frames a bit limited though. Overall very satisfied.”

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Posted 6 years ago

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Posted 6 years ago

“Excellent Customer Service nothing to much trouble, I was impressed with the service at the Chesterfield Store”

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Posted 6 years ago

Hi Joan, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“I had a very thorough, professional eye test from the optician. I needed reading glasses and they had a good selection for an affordable price. I love my glasses, but I was disappointed that staff did not check they were fitted correctly and one of the arms were loose. But overall happy with service.”

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Posted 6 years ago

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Posted 6 years ago

“Friendly and professional staff. Overall I had a very good experience.”

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Posted 6 years ago

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Posted 6 years ago

“Very pleasant staff. Disappointed, however, that I wasn't informed that I could have taken my prescription elsewhere to see if I could have obtained a cheaper of spectacles.”

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Posted 6 years ago

Hi Richard, thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Staff were very polite albeit perhaps a little too chatty, however my partner recently had an eyesight test and purchased two pairs of glasses from Specsavers (the same service as I received at Scrivens) but I ended up paying nearly double what he'd paid despite the offers that I took advantage of. When my prescription glasses were ready for collection I was sent a note rather than receive a phone call or an email even though I had said I was happy to be contacted by email.”

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Posted 6 years ago

Thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Staff are very helpful and friendly. Excellent customer service”

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Posted 6 years ago

Hi Sharon, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Great service and friendly and welcoming staff”

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Posted 6 years ago

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Posted 6 years ago

“Provision of new Spectacles was done efficiently, competently and with a positive outlook. Thank you”

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Posted 6 years ago

Hi Mike, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Friendly and helpful”

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Posted 6 years ago

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Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,894 reviews