Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,897 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is very good”

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Posted 7 years ago

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Posted 7 years ago

“Great service nothing to much trouble manager really went out of her way for me”

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Posted 7 years ago

Hi Patrick, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 7 years ago

“All went well fast and efficient service helpful assistant”

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Posted 7 years ago

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Posted 7 years ago

“Hearing test had to be aborted as one ear had too much wax. Need to rebook after I have booked an appointment with doctor to syringe ear. It would be more helpful if the initial hearing test when I came for my eye test included an examination of my ears as yesterday appointment was clearly a waste of time.”

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Posted 7 years ago

Hi Tim, thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 7 years ago

“I found the staff at the ripley shop very helpful..and dealt with my eye probs and new frames”

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Posted 7 years ago

Thank you for your comments, we'll pass them on to the team at Ripley

Posted 7 years ago

“All good. Nice service”

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Posted 7 years ago

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Posted 7 years ago

“Very friendly and helpful also professional making me a happy customer.”

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Posted 7 years ago

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Posted 7 years ago

“Very pleasant staff and a clean and tidy shop”

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Posted 7 years ago

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Posted 7 years ago

“Everyone in the shop is invariably polite and I have no complaints on that score over the 4 years I have been using Scrivens. My only concern is that it is always a different optician for each appointment. I know professionally this should not make any difference but inevitably each one has a slightly different approach and is reliant on notes from their previous colleague. We are starting from scratch every time.”

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Posted 7 years ago

Hi Michael, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Have already done this. Very pleased with optician who tested my eyes following cataract surgery. However I felt I had to wait too long for specs to arrive nearly three weeks when they had been marked urgent.”

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Posted 7 years ago

Hi Anne, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Good overall service with attentive staff”

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Posted 7 years ago

Hi Mike, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“I had my eyes checked and needed to have new glasses as my eyes have got slightly worse. Other than that happy with new glasses.”

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Posted 7 years ago

Hi Dave, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“After wanting to buy Oakley sunglasses I contacted Scrivens. As I required prescription curved lenses no where else would conduct the sale using the actual frames I wanted. Despite Oakley sending the wrong lens in the first instance; Scrivens mediated to put this right, and got the correct prescription. I'd recommend Scrivens, but Id class Oakley as poor to very poor. The whole process took 2 months, mainly because of Oakleys terms and conditions with re-sellers. My thanks to Scrivens, I'm glad I didn't go cheaper and buy these online, which would have been a nightmare.”

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Posted 7 years ago

Thank your for your comments. We'll pass your feedback on to the team at your local branch.

Posted 7 years ago

“Wouldn't say you made me happy...”

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Posted 7 years ago

Thank your for your feedback. If there are aspects of the service that you were less than satisfied with, then please let us know by emailing customercare@scrivens.com

Posted 7 years ago

“Easy to make an appointment, friendly and efficient throughout testing and frame selection, lens options clearly explained and new glasses ready within a couple of weeks.”

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Posted 7 years ago

Hi Michael, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very help staff and friendly.. and support in every way”

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Posted 7 years ago

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Posted 7 years ago

“Always get the service I need”

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Posted 7 years ago

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Posted 7 years ago

“Service they provided was good from start to finish . Not enough help provided in minimising the costs .found the costs too much for a pensioner”

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Posted 7 years ago

Hi Nisa, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“Staff are always kind and helpful - they must be happy at Scrivens because most have been there for a long time.”

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Posted 7 years ago

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Posted 7 years ago

“obtained required frame and lens”

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Posted 7 years ago

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Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,897 reviews