My husband was given an NHS appointment with Scrivens and has been poorly served and we have been left £100”s out of pocket..He was told he needed new hearing aids and that these would be compatible with his recently purchased Oticon streamer which he so desperately relies on :sadly it was not so upon seeking advice from Scrivens he was then told he would have to buy a Bernafon sound gate 3 : which he did even though it was very expensive but sadly again he could not connect to his phone so he again contacted Scrivens for advice who quite bluntly told him “that as he had not brought the equipment from them they could not help”. At no point was he even told they sold such equipment so now having spent a great deal of money which we can I’ll afford he is left isolated as he can’t even connect with his phone. He has contacted customer services who sent an automated response saying we would get a reply within 48 hours but sadly we never did. Simple kindness totally lacking .