my superb varnals was taken over by scrivens after being a client of varnals there for 30 years.it turned into a faceless,corporate non-entity.member of staff opened a letter i handed in in front of me!! later i received an abrupt phone call concerning my letter saying its not as simple as that!! had a major problem with a lensplan,which was never explained clearly to this day leaving me out of pocket for £240!! little offer of help.the store manager never contacted me once even though i complained direct to head office in birmingham. a shocking example of dire customer care,poor communication and total contempt for their clients.i will NEVER walk through their doors again-thank god. WARNING-DONT WASTE YOUR TIME AND MORE IMPORTANTLY YOUR HARD EARNED CASH ON THIS GARBAGE COMPANY.FIND A PLEASANT INDEPENDENT BUSINESS WHO HAS THEIR CLIENTS AT HEART. HAVE A MINUS 10 SCRIVENS-PATHETIC.