Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,072 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service”

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Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“Only use optical services & they are excellent”

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Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 10 months ago

“I have been a customer of there's for over 30 years and they have always been helpful and friendly in what ever I have required as a customer.”

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Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Just had my prescription updated and bought some new glasses Clare and Katie’s knowledge of the business is second to none All questions answered and a great service to boot If you want great advice and warm welcome this is the place”

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Posted 10 months ago

Thank you for your wonderful review!

Posted 10 months ago

“I had an appointment regarding my hearing on Friday at Kentish Town and wish to pay tribute to all staff members who complete the family there. Doulac went out of his way for me from beginning to end. he was kind and patient and went the extra mile. Mary was a pleasure to deal with. so professional and helpful and helped me tremendously. the gorgeous 2 ladies on reception made me most welcome and too were extremely helpful. I shall be back. Thank you Guys!👌💝 you are an amazing asset to your company.”

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(Kentish Town) - Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“I reside in Eastbourne and I had to visit the peacehaven store as there was not an available audiologist in Eastbourne at the time. Very glad I made the journey as the people there were very informative, efficient, helpful and friendly. I would definitely recommend this company.”

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(Peacehaven) - Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven.

Posted 10 months ago

“After using another eyecare company for years, I decided to give Scrivens a try as it was a short walk away from my house. I booked a routine eye check even though I knew I had a glaring issue. It was confirmed by the optometrist, so she booked me in for specialist care. In May, that issue was resolved. During my 4 week follow up with that issue, it was decided to address the problem with my other eye. In August my other eye issue was resolved. After the two operations, my eyesight has returned to normal function. I want to say a massive thank you to the Leyton Scrivens branch for putting my name forward so see the specialists at Moorfields. I am forever thankful and grateful for that.”

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Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 10 months ago

“Fantastic care and service from Lynsey at the Chesterfield Market Place store. Expertly refitted my specs following my disappointment and discomfort following a fitting at another store. Would highly recommend! Customer Service as it should be.”

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(Chesterfield) - Posted 10 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 10 months ago

“Both my husband and I went for an eyesight test and also had the hearing test while there. A lovely atmosphere in the shop, very welcoming. We were put at our ease. Nothing was too much trouble and the emphasis was on providing us with what we wanted as individuals. Very thorough optician ensuring our eyesight health was spot on. I would have no hesitation in recommending the services here.”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 10 months ago

“Went to Scrivens in Diss for hearing test and aids. I want to thank and fully recommend Zoe and Francesca for being fully informative and also being very kind and caring. I hope Scrivens appreciate these two employees.”

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(Diss) - Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 10 months ago

“The Bury St Edmunds branch is staffed by absolute professionals, with care for the client as an individual apparent in everything step of the process. Superb!”

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(Bury St Edmunds) - Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bury St Edmunds.

Posted 10 months ago

“Karl at Wallasey not only repaired my glasses but also gave my husbands glasses an MOT, great customer service you don't see anymore.”

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(Wallasey) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 11 months ago

“The whole experience at the New Milton branch was amazing. The staff were very knowledgeable, helpful and patient. Really good old fashioned service. It's so good to be hear now and not have to sit in near silence watching TV with subtitles.”

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(New Milton) - Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“My elderly mum came into the Walthamstow branch on Wednesday to fix a problem with her hearing aid and the lady there was really helpful, thank you”

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(Walthamstow) - Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“I was today at scriven feltham branch ,the staff there are very friendly and polite also they provided excellent service to myself and my son too. Great team work.”

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(Feltham) - Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham.

Posted 11 months ago

“Absolutely first class service, brilliant opticians wouldn't go anywhere else. The staff are fabulous, knowledgeable polite friendly and very pleasant. Thank you”

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Posted 11 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 11 months ago

“I popped into my local Scrivens in Tilehurst yesterday, as my glasses kept slipping down slightly. I spoke with Ella and she was amazing, so friendly and offered to have a look at them for me. Ella changed the rubbers for me, check everything fitted correctly and gave my glasses a good clean. So nice that real customer service does still exist.”

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(Tilehurst) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 11 months ago

“Hi, I was referred by my doctor to Scrivens Opticians. I saw a lovely man called Sully. He put me at ease straight away. My test showed I needed hearing aids for both ears. Sully shown me the ones available. I wanted the button type so no one would see them. Sully explained that they wasn't suitable for my loss of hearing. He shown me the range that were suitable and said to try them on because they really cant be seen. I did and was really surprised to say that I couldn't see them. Sully ordered the ones most suitable, assuring me all the way. The night before going for them I was really upset, hearing aids ! I feel so old ! When I saw Sully he was so lovely. He explained everything again and I put them on. I can honestly say, they are so comfortable and they couldn't be seen, I looked side on to make sure and they couldn't ! More to the point I can hear ! After my 3rd visit I am up and running! I forget I have them on, I even went in the shower with them on ! I forgot...no problem though they are waterproof. They are brilliant and so is Sully. A lovely genuine, trustworthy person. All the staff at the store made me feel so welcome and also gave me information to help my dry eyes. I will be going back for my eyeglasses as well as my hearing aids! The back up customer services is wonderful, 2nd to none. And...my hearing aids don't make me feel old! Because...I can hear properly now! Thank you ever so much.”

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Posted 11 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 11 months ago

“Chapel-en-le-Frith Branch First class service from start to finish. Helpful and professional staff at every level. Extremely thorough eye test - would certainly recommend their services to anybody living in this area. Thank you very much. Wendy Wagener”

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(Chapel-en-le-Frith) - Posted 11 months ago

Thank you for taking the time to leave us such a nice review!

Posted 11 months ago

“At Fordhouses, nothing is too much trouble. Excellent service and advice. Thank you!”

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Posted 11 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 11 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,072 reviews