Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,884 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, and kept me fully informed as to when my new glasses would be ready for collection. The only disappointment was that I really liked my existing frames, and was more than happy to “recycle them” (surely a good thing in these “Green days”?), but was told I could not do so. Added to that the same frames are no longer available, so I had to purchase new frames, at additional cost, which I did not like as much as my previous ones. This may influence my decision to perhaps “shop around” when I am due for another eye test, to see if there is a bigger choice of frames out there!!”

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Posted 6 years ago

Hi Andy, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Staff are efficient, and friendly.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“A friendly efficient staff and very professional service. I have been with Scrivens now for a few years. I had arrived at my original opticians 5 minutes late due to road works in the town, another appointment would have to be made some two week later! I came into Scrivens and made an appointment for the next day. A splendid stroke of luck and a better service.”

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Posted 6 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Bad start. Got better later.”

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Posted 6 years ago

Hi Don, thanks for your rating. If you’ve any feedback on how we could improve our services please contact customercare@scrivens.com and let us know!

Posted 6 years ago

“Had a very good eye test and the optician was very friendly and explained my eye test well”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch

Posted 6 years ago

“Prompt and good service.”

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Posted 6 years ago

Thank you for the kind words! We’re so happy that your visit went so smoothly.

Posted 6 years ago

“Very good professional service . Excellent customer relations and advice .Keep up the great work !”

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Posted 6 years ago

Hi Mr Brienza, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 years ago

“Due to your savers cut back in staffing at your Crewe branch over the last year or so I have decided I am moving to a new option. Most of the time you only have one staff member & that is the lady who takes the calls& books the appointments etc this to me is not acceptable I bet you have lost quite a large number of people due to your savere cut back in staffing I am supprised you are still open in Crewe.”

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Posted 6 years ago

Hi Barry, Thank you so much for your review, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Could do with better chair that look clean ,i.e. leather seating”

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Posted 6 years ago

Thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Good and efficient. The assistant and Opthalmic Consultant were very helpful. I was a little disappointed that the timescale for delivery of my new glasses was somewhat longer than I was originally told, although this did not cause me any problems it was disappointing.”

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Posted 6 years ago

Hi Michael, thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“have not yet had my glasses i paid for because still waiting for cataract removal from left eye.”

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Posted 6 years ago

Thank you for your review! We really do appreciate you taking the time to provide your feedback.

Posted 6 years ago

“Eye test very thorough. Good selection of glasses including designer frames which I opted for”

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Posted 6 years ago

Hi Kevin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Very efficient service ,staff warm and helpful but prices a little high.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Excellent service, posted my glasses to me at no extra cost.”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“We recently moved to Milton Keynes. Scrivens Opticians are conveniently located within the town centre reducing travel time to another complex or office. Staff are very friendly and helpful. Unfortunately they could not reach me or my son on both our telephone numbers which I gave them. This delayed collection of my glasses by 2 days.”

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Posted 6 years ago

Hi Dr Wade, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Milton Keynes.

Posted 6 years ago

“Staff were helpful & optician explained everything clearly. Glasses were of good quality but quite expensive in my opinion. As I am now retired O needed to keep the price reasonable. I picked the mid price range & l am pleased with the results.”

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Posted 6 years ago

Hi Alan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“I have used Scrivener for many. I have not been tempted to go elsewhere ears because I have always been more than happy with the efficient and professional treatment I have received for both eyesight and hearing problems.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Testing facilities were good and service was fine. However I was told that my glasses would be available in about a week, but 3 weeks later I have not been informed that they are ready for collection. Can't say that is such good service. Should have gone to Specsavers!”

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Posted 6 years ago

Hi Clive, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Good experience and professional”

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Posted 6 years ago

Hi Graham, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very helpful staff, appreciated the free hearing test. Got lovely prescription sunglasses.”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new sunglasses. We look forward to assisting you again in future.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,884 reviews