Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,015 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently moved to Milton Keynes. Scrivens Opticians are conveniently located within the town centre reducing travel time to another complex or office. Staff are very friendly and helpful. Unfortunately they could not reach me or my son on both our telephone numbers which I gave them. This delayed collection of my glasses by 2 days.”

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Posted 6 years ago

Hi Dr Wade, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Milton Keynes.

Posted 6 years ago

“Staff were helpful & optician explained everything clearly. Glasses were of good quality but quite expensive in my opinion. As I am now retired O needed to keep the price reasonable. I picked the mid price range & l am pleased with the results.”

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Posted 6 years ago

Hi Alan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“I have used Scrivener for many. I have not been tempted to go elsewhere ears because I have always been more than happy with the efficient and professional treatment I have received for both eyesight and hearing problems.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Testing facilities were good and service was fine. However I was told that my glasses would be available in about a week, but 3 weeks later I have not been informed that they are ready for collection. Can't say that is such good service. Should have gone to Specsavers!”

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Posted 6 years ago

Hi Clive, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Good experience and professional”

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Posted 6 years ago

Hi Graham, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very helpful staff, appreciated the free hearing test. Got lovely prescription sunglasses.”

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Posted 6 years ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new sunglasses. We look forward to assisting you again in future.

Posted 6 years ago

“The shortish, tubbyish girl who took my details prior to the examination was useless: she knew she was dealing with a fairly elderly person who may have hearing shortcomings yet talked down to her lap with the result that I had to keep asking her to repeat what she had said. Her field of view and basic hearing tests were carried out in a very slipshod way. She made ERRORS (spotted by the optician) in entering my previous prescription onto the system. She needs serious retraining if she is not going to damage your business. The optician was ok but not very charismatic. The slender, shortish young lady who helped us select the spectacles was fine. The young lad who fitted the spectacles was fine.”

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Posted 6 years ago

Hi Peter, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 years ago

“Excellent service, polite and professional.”

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Posted 6 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very helpful and friendly service. I had to return a couple of times for adjustment which was easily resolved.”

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Posted 6 years ago

Hi Paula, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Very good consultation and thorough eye test. Good range of frames to choose from.”

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Posted 6 years ago

Hi Phil, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“Very helpful and friendly.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The two ladies who supported me to choose my glasses were outstanding. Found frames easily and clearly great at their role. Sight test was disappointing. However the front of house service really made up for this”

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Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“The optician and the assistants in the Pocklington branch looked after me very well.”

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Posted 6 years ago

Hi Patricia, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington.

Posted 6 years ago

“Eye test and hearing test very good . Customer service very good. However, always find the spectacles very expensive!”

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Posted 6 years ago

Thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“I had good service from both the optician and assistants on my recent eye check in your Pocklington branch”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington.

Posted 6 years ago

“Very good such a happy lady and good result !”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Scrivens staff and hearing aid technichian very pleasant and informative,put me at ease when i arrived for consultation. When i bought my glasses i was given the opportunity to pay in installments ,obviously a policy that Scrivens themselves adopt,and a very helpful one it is. With NHS hearing aid replacement for lost appliances the same courtesy does not exhist.The Herefordshire NHS want their money up front,which is a struggle for people living on a strict budget! So beware everyone if you loose a hearing aid you will have to pay £84,or could be more, up front for a replacement.Not the fault of Scrivens,but the health authority. .I wanted to alert future clients to this NHS policy as i have a low income and have an NHS exemption certificate,so was expecting some help with the purchasing of another hearing aid,and was shocked to find i had to pay the full amount on recieving my replacement. Thank You to Scrivens anyway for providing a propmt replacement service to me The provision of spectacles.and hearing appliances are a valuable enrichment to life,and i for one am very grateful for the service that they provide.”

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Posted 6 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Had a hearing text at the same time as an eye test which was good. Optician was thorough and suggested some new eye drops for me which are working better than the previous ones. Received an email when new glasses arrived. Overall excellent service.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“I had a voucher to recommend a friend and that i would receive a £20 M&S,my neighbour purchased glasses from you but i have still NOT received my gift voucher from you.”

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Posted 6 years ago

Hi Graham, thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Very happy with both the sight test and the experience of buying my new glasses. In particular, Scrivens suggested that I looked at the teen range of frames because I have difficulty finding frames that suit the very narrow bridge of my nose. Result: comfortable frames at a good price.”

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Posted 6 years ago

Hi Angela, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,015 reviews