Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,888 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shortish, tubbyish girl who took my details prior to the examination was useless: she knew she was dealing with a fairly elderly person who may have hearing shortcomings yet talked down to her lap with the result that I had to keep asking her to repeat what she had said. Her field of view and basic hearing tests were carried out in a very slipshod way. She made ERRORS (spotted by the optician) in entering my previous prescription onto the system. She needs serious retraining if she is not going to damage your business. The optician was ok but not very charismatic. The slender, shortish young lady who helped us select the spectacles was fine. The young lad who fitted the spectacles was fine.”

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Posted 6 years ago

Hi Peter, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 years ago

“Excellent service, polite and professional.”

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Posted 6 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Very helpful and friendly service. I had to return a couple of times for adjustment which was easily resolved.”

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Posted 6 years ago

Hi Paula, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.

Posted 6 years ago

“Very good consultation and thorough eye test. Good range of frames to choose from.”

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Posted 6 years ago

Hi Phil, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 6 years ago

“Very helpful and friendly.”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“The two ladies who supported me to choose my glasses were outstanding. Found frames easily and clearly great at their role. Sight test was disappointing. However the front of house service really made up for this”

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Posted 6 years ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“The optician and the assistants in the Pocklington branch looked after me very well.”

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Posted 6 years ago

Hi Patricia, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington.

Posted 6 years ago

“Eye test and hearing test very good . Customer service very good. However, always find the spectacles very expensive!”

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Posted 6 years ago

Thank you for letting us know know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 6 years ago

“I had good service from both the optician and assistants on my recent eye check in your Pocklington branch”

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Posted 6 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Pocklington.

Posted 6 years ago

“Very good such a happy lady and good result !”

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Posted 6 years ago

Thank you for taking the time to leave us such a nice review!

Posted 6 years ago

“Scrivens staff and hearing aid technichian very pleasant and informative,put me at ease when i arrived for consultation. When i bought my glasses i was given the opportunity to pay in installments ,obviously a policy that Scrivens themselves adopt,and a very helpful one it is. With NHS hearing aid replacement for lost appliances the same courtesy does not exhist.The Herefordshire NHS want their money up front,which is a struggle for people living on a strict budget! So beware everyone if you loose a hearing aid you will have to pay £84,or could be more, up front for a replacement.Not the fault of Scrivens,but the health authority. .I wanted to alert future clients to this NHS policy as i have a low income and have an NHS exemption certificate,so was expecting some help with the purchasing of another hearing aid,and was shocked to find i had to pay the full amount on recieving my replacement. Thank You to Scrivens anyway for providing a propmt replacement service to me The provision of spectacles.and hearing appliances are a valuable enrichment to life,and i for one am very grateful for the service that they provide.”

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Posted 6 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Had a hearing text at the same time as an eye test which was good. Optician was thorough and suggested some new eye drops for me which are working better than the previous ones. Received an email when new glasses arrived. Overall excellent service.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“I had a voucher to recommend a friend and that i would receive a £20 M&S,my neighbour purchased glasses from you but i have still NOT received my gift voucher from you.”

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Posted 6 years ago

Hi Graham, thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Very happy with both the sight test and the experience of buying my new glasses. In particular, Scrivens suggested that I looked at the teen range of frames because I have difficulty finding frames that suit the very narrow bridge of my nose. Result: comfortable frames at a good price.”

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Posted 6 years ago

Hi Angela, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“I’ve given 4 as told two weeks for my new glasses which turned into nearly 4 weeks. This was due to the lab not being happy with the lenses and reheated them but I as the customer was not informed. As soon as my glasses was revived by the shop I was informed and dealt with very swiftly and with professionalism.”

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Posted 6 years ago

Hi Kevin, thank you for your feedback. We'll make sure your comments relating to the delivery time are passed on to the appropriate department.

Posted 6 years ago

“I was very pleased with my dealings of all of the staff.They made me feel comfortable and were most helpful! Was however disappointed in the length of time it took my sunglasses to arrive considering they were my old frames and only required new lenses.”

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Posted 6 years ago

Hi Monica, thank you for your feedback. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“The check-up met my expectations and the service was prompt and professional. Unfortunately, Scrivens let themselves down when I collected my £400+ pairs of glasses. I had no cash with me as I had pre-paid at the time of order. I asked for a bag to use to return home but was only offered a 5p bag for which I could not pay. There was no waiver or concession, so I left, clutching my glasses cases and other papers and headed for home. I think a little bit of understanding could have been applied . . . .”

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Posted 6 years ago

Thank you for your feedback. We've passed your comments on to the appropriate department for you.

Posted 6 years ago

“Urgently needed replacement glasses, ready three days before expected, great service thanks”

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Posted 6 years ago

Hi Glynis, thank your for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“Lovely, helpful staff as always. My only gripe is that I struggle to find frames at Scrivens outside the teen range that are small enough for my face (I need a 49 width). That said, I purchased a gorgeous Oasis frame that I am very pleased with.”

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Posted 6 years ago

Thank you for your feedback! We'll pass your comments on to the appropriate department.

Posted 6 years ago

“The manageress of the branch which I attended (Mildenhall) was excellent - very helpful and offering good after care. The retail side has improved although the selection of frames could be wider. The Opthalmologist there is always first class.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,888 reviews