Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at the Lymington office are always incredibly helpful professional and welcoming.they make my elderly mother feel at ease. Today we visited Hannah for a hearing appointment. Thank you”

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(Lymington) - Posted 5 years ago

Hi Philippa, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 5 years ago

“I had a fantastic experience at your Tewkesbury branch in February. The staff were incredibly helpful and attentive and very professional. I highly recommend. They advised me to try a different colour and shape of frames and although I felt a little apprehensive, I absolutely love them! I have had so many compliments. Thank you so much to all the wonderful Ladies at your Tewkesbury store.”

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(Tewkesbury) - Posted 5 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 5 years ago

“Swadlincote staff very helpful and knowledgeable. Shop Covid-19 safe.”

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(Swadlincote) - Posted 5 years ago

Hi, thank you for the kind words! We’re so happy your visit at Swadlincote branch went so smoothly.

Posted 5 years ago

“As always, excellent service, very thoughtful and caring.”

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Posted 5 years ago

Hi Angie, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very satisfied with the service I received nothing is to much trouble for your staff I would recommend to anybody for the service,”

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Posted 5 years ago

“In these Covid times I was pleased to see cleanliness of the consulting rooms. It was easy to get an appointment booked, the service was excellent and welcoming.”

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Posted 5 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Very satisfied with the service that l receiver for”

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Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very satisfied with the service I received nothing is to much trouble for your staff I would recommend to anybody for the service,”

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Posted 5 years ago

Hi Elizabeth, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Brilliant service from start to finish and excellent communication. Kerry (sorry if it’s not spelt like that) has been looking after me since I first came into your Birmingham store last year and is always happy to help! She’s an absolute star.”

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Posted 5 years ago

Hi Jessica, thank you for the kind words! We’re so happy your visit at Birmingham branch went so smoothly.

Posted 5 years ago

“Appointment made to fit only day I was able to attend. Good service and not pressured into buying new glasses.”

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Posted 5 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“I was impressed by the way everything was handled. From booking, visiting to have my eyes tested to getting my glasses, via a trip to SpaMedica to have the cataracts in my left eye sorted, everything was done in a supportive, professional and (at times) humorous way. The staff all seemed to cope with the Covid-19 situation very well.”

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Posted 5 years ago

Hi Don, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Unfortunately since 4 January I have had to have four appointments with the opticians (three different ones) each time the optician had forgotten to do a particular sight or eye check this has resulted in the spectacles being returned three times and am still waiting for spectacles I can use. Also, one pair for long sight not needed by me though have been charged for new lenses.”

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Posted 5 years ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 5 years ago

“The service I received was first class and provided by very efficient and friendly members of the Scrivens team”

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Posted 5 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

“Very pleasant and helpful”

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Posted 5 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“I'm very satisfied with the service I have received from the gentleman who tested my eyes and the manageress of Scrivens Opticians at Edinburgh Place.”

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Posted 5 years ago

Hi Barrie, thank you for the kind words! We’re so happy your visit at Cheltenham branch went so smoothly.

Posted 5 years ago

“Experience and excellent customer service”

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Posted 5 years ago

Hi Fayaz, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 years ago

“Excellent care and still able to laugh, even in these times.”

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Posted 5 years ago

Hi David, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 years ago

“Very good as always”

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Posted 5 years ago

Hi Wallis, thank you for taking the time to leave us such a nice review!

Posted 5 years ago

“Very helpful and kind staff who helped me to choose my new spectacles in a safe environment. Really pleased with the spectacles and the service thank you”

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Posted 5 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 5 years ago

“Very pleased with the service I received,having my eyes tested and when I picked up my new glasses.I now wish I had chosen different frames.some with more colour.”

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Posted 5 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews