Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of my local Scrivens for a few years now and have glasses and private hearing aids with them. I moved from my local store by my house to the New Brighton store just down the road from there and the service is excellent, I cannot express enough how much better the care and advice and helpfulness is from the manager and his colleague, absolutely fantastic glad I went just a little further down the road for this.”

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(New Brighton) - Posted 2 months ago

Thank you for the kind words! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 months ago

“I have had hearing aids before and never got on with them as I kept got back to try to get all my problems sorted out they did not seem to listen to my concerns so after some years with out using them I gave Scrivens a try well what difference everything was explained to me the test was very thorough.when the hearing aids were fitted the technician was very good set them up perfectly spent time to get it right not like the place I had gone before. The staff were all very pleasant and you made to feel at ease and can't say enough good things about the youg lady technical that did my test and fitting was brilliant so for me the weston super mare store staff were great as they have got my ears sorted I think I will get my eyes done there from now on if the same professionalism is as good as the hearing side of business”

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(Weston Super Mare) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weston-super-Mare!

Posted 2 months ago

“The care taken by the staff to make you feel at ease is beyond excellent Things are explained at your pace and I was made to feel so at ease Amazing staff and service”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I have received excellent help from Scrivens. I had had a sore eye for several days. Finally I contacted Scrivens and they saw me the same day. Caroline removed the object from my eye swiftly and expertly. I am very grateful.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Took my father-in-law John to Scrivens in Chapel en le Frith: Helen Bamforth looked after us like family! The whole process of a hearing test for John couldn’t have been less painful. Matt ran the through the options etc and John was won over; the new hearing aids are an instant improvement over his aging NHS options! John will soon be celebrating his 90th listening to all his family and friends, and back at his favourite pub 👍❤️”

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(Chapel-en-le-Frith) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“I would like to thank you Scrivens for making my appointment with the most wonderful young lady on Wednesday the 4th Sept at Parkview Bromsgrove for my check up and replacement hearing aids she was most charming and efficient in helping and showing me how to set up and use my new aids with Bluetooth. Please forgive me for forgetting your name but a big thank you from me.🤩🤩🤩”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“I have recently have been to your branch in East Street Bridport. I was looked after by 2 ladies Tracy and Shirley . They really looked after me and put me at ease. They dealt with any problems I raised kindly and efficiently.”

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(Bridport) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“I brought my disabled mum in for her eye test the staff and optometrist were wonderful with her. She loves her new glasses.”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Dear Newark branch, 🌈 LGBTQIA+ Friendly 🏳️‍⚧️ Thank you for having the four of us in for eye tests and three new pairs of glasses. We'd also had a good experience with hearing tests beforehand. Special praise and relief for being Trans-friendly towards my spouse, buying their first glasses since starting the transition journey. You were all so kind and enthusiastic to them. Now that we know the Newark branch is Trans-friendly we will keep coming as safety and kindness is sadly not guaranteed. Thank you very much. Their new purple / aubergine glasses are really pretty. Unfortunately we can't assume that all branches are so friendly and safe, but we want to applaud staff in Newark for being kind and safe.”

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(Newark) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark.

Posted 2 months ago

“Great service”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“I use to be a regular customer but i am house bound now. My partner took my broken glasses to your bedminster branch & they repaired them foc when we were willing to pay for it, so thank you scrivens for your continued great service.”

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(Bedminster) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“Good and professional service provided By the Scrivens of Loughborough store. Staff friendly and helpful.”

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(Loughborough, Gorse Covert) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Had a hearing test, the whole experience was explained fully. Extremely professional and friendly service. Would recommend.”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I am so pleased I found Scrivens, they were brilliant, the eye test was excellent, being disabled it was perfect, with parking outside, and no steps ,would 100% recommend, thank you all the lovely staff”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“Professional and friendly staff. Great service and products. Would definitely recommend.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“I cannot express how good the team are at Didcot. They work so well as a team go out of their way to help you. I have known Jo for many years though seeing her at Scrivens she is excellent also Suyatha, Alex, & Margaret. Communication & understanding with clients is brilliant. They really deserve a medal.”

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(Didcot) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“My husband and I attended Brandon branch for eye appointments. All the staff were very friendly and helpful. The optician was very professional and thorough with the eye test. Would recommend Scrivens at Brandon as the whole experience was stress free.”

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(Brandon) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Turned up at Scrivens Penistone today, shaky and upset after a difficult & painful experience with another firm of opticians. Everyone was very kind, very professional and very HUMAN. Rachel was able to fit me in almost immediately for an extremely reassuring check of the eye which had been left sore by the other firm. I have switched to Scrivens from now with no hesitation at all!”

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(Penistone) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“The staff at Upper St Giles branch were lovely, friendly & supportive with our questions and requirements. Friendly atmosphere and welcoming to all customers who visited. Managed to get two frames for me and my partner, quick delivery and very happy with our new glasses. Thank you.”

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(Norwich Upper St Giles) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Norwich Upper St Giles.

Posted 2 months ago

“There aren't enough stars here to rate the staff at the Chesterfield branch. I got my NHS hearing aids in March this year. It was a life-changing event, and stunning to hear more clearly than I remembered doing before. The team were highly professional, efficient, friendly, reassuring, thorough and the process took less than an hour. Since then, customer service has been terrific. You actually get to speak promptly to an actual human being and never have to press 15 to wait for hours in a queue before being cut off. My experience at Scrivens has been absolutely first-class, and I would advise anyone concerned about their failing hearing to get round to Scrivens as soon as you can. You will be delighted that you did.”

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(Chesterfield) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,802 reviews