Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,076 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a appointment today not kept waiting eye test very through very nice practise”

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Posted 8 months ago

Thank you for taking the time to leave us such a nice review!

Posted 8 months ago

“Scrivens has been opticians of choice for a number of years. I have always found the staff to be helpful, friendly and knowledgeable about all the products and services on offer. You always have a warm welcome from the staff who are happy to tell you about the products which are reasonably priced and of a good quality with out the hard sell of some other stores. They always take time to explain everything in detail allowing you plenty of time to choose your spectacles ensuring you are happy with them. The Rugeley team a great advert for the company.”

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(Rugeley) - Posted 8 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley.

Posted 8 months ago

“I've been with the Rugeley branch of Scrivens for many years for my spectacles and hearing aids. The staff are always extremely friendly there is always a lovely welcoming and warm atmosphere. Their products are reasonably rpiced and of good quality plus there is none of the hard sell as applied by the bigger companies. Time is taken to ensure that your eye tests are thorough, a large choice of spectacles with plenty of time given for perusing and choosing. As a disabled client the building is very accessible.”

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(Rugeley) - Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“I've always been more than satisfied with the service provided at Bourne. Everything is always explained and my options are clearly offered. The staff are always friendly and helpful. Happy to recommend Scrivens at Bourne.”

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(Bourne) - Posted 8 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 8 months ago

“Great service for my recent hearing test. Thank you.”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Extremely happy with the service at Wem Scrivens. Staff both professional and friendly, took time to explain process, options and answer my questions. Atmosphere and premises pleasant. Would recommend.”

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(Wem) - Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Just had my first appointment with Scrivens in Peacehaven. Barry and Miranda could not have been more helpful. They listened carefully to what I had to say and guided me through every aspect both with care, and attention to detail. The best service I have received for quite some time, and after wearing hearing aids for over twenty five years that is very high praise indeed. Highly recommend! 🌟🌟🌟”

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(Peacehaven) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven.

Posted 9 months ago

“Brilliant service I got from the branch, a very detailed and thorough eye examination where everything was explained in detail, which Iv never had by specsavers.. The staff are very friendly and helpful. Vanessa who was looking aftr me was very professional and helped me select a gorgus set of glasses which suited my face and looked stylish aswell..im very impressed with the overall service that I booked my Son in and he got some designer glasses, .prices and service were exceptional on both occasions.. highly recommended and giving them a go ..you wont be disappointed.”

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Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“I am delighted with the care and high quality service I receive from the Sutton Coldfield branch of Scriven’s They are always positive, cheerful, helpful and sort everything out very efficiently - congratulations x”

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(Sutton Coldfield) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Very friendly and efficient staff who are 10/10. Nothing is too much trouble. Strongly recommended;”

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Posted 9 months ago

Thank you for your wonderful review!

Posted 9 months ago

“Having decided that I couldn't put off hearing aids any longer I put myself in the hands of the Whaley Bridge branch of Scrivens. Helen and Diane could not have been more helpful or more friendly and the whole process of testing and being fitted with an appropriate aids was made very easy indeed. Each step was explained clearly, as were the various options best for my specific situation and lifestyle. Big thanks to both.”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Excellent service and back up. I returned a couple of times in the past year to ask about things and received advice and information from the staff that shows what excellent customer service is like.”

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Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“I was very pleased with the way Graham at the Peterborough branch checked my hearing and reassured me - and also checked and improved my hearing aids. Thank you.”

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(Peterborough) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peterborough.

Posted 9 months ago

“I have been taking my autistic child to the Peacehaven branch for 10 years and we have always been treated with patience, kindness and understanding, as well as humour. My (now adult) child requires constant adjustments to their glasses, often entailing several visits and we're never made to feel like we're a nuisance, but are always greeted with warmth and kindness. Alex, Susan, Miranda and all the team really are fabulous. Thank you!”

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(Peacehaven) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Honestly I can’t thank Helen enough for all her support and warm welcome based at chapel-en-le-Frith. Helen went above and beyond to deliver the best outcome for myself, I received my new glasses within 72 hours. ❤️ I can’t recommend Helen enough she’s a diamond and more. X”

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(Chapel-en-le-Frith) - Posted 9 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 9 months ago

“We have been with Howes Opticians in Royston for many years and the good friendly service continues with both the administrative staff and opticians.”

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(Royston Howes) - Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“I recently had ear wax removed at new Milton and the service was.excellent - I needed more than one appointment as on ear was particularly tricky and wasn't charged until the job was completed. The man was lovely and very patient and definitely gave very good service and value for money. I would recommend him to other people. Thanks”

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(New Milton) - Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“I went to Stamford branch on 11/12/2025 for a hearing appointment which was conducted by Graham who was totally professional and such an informative and nice guy many thanks .I also think all staff are excellent I would recommend Stamford branch”

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(Stamford) - Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stamford.

Posted 9 months ago

“Visited Scrivens Stamford for a Hearing Aid appointment. Graham was extremely helpful and was able to explain my needs perfectly and could not do more to help me regain at least some hearing in my left ear. 5 Star A Class service”

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(Stamford) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Very happy with my eye test , staff very freindly manageress very bubbly and very freindly person keep up the good work .”

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Posted 9 months ago

Thank you for your wonderful review!

Posted 9 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,076 reviews