Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,059 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been with Howes Opticians in Royston for many years and the good friendly service continues with both the administrative staff and opticians.”

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(Royston Howes) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I recently had ear wax removed at new Milton and the service was.excellent - I needed more than one appointment as on ear was particularly tricky and wasn't charged until the job was completed. The man was lovely and very patient and definitely gave very good service and value for money. I would recommend him to other people. Thanks”

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(New Milton) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“I went to Stamford branch on 11/12/2025 for a hearing appointment which was conducted by Graham who was totally professional and such an informative and nice guy many thanks .I also think all staff are excellent I would recommend Stamford branch”

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(Stamford) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stamford.

Posted 1 month ago

“Visited Scrivens Stamford for a Hearing Aid appointment. Graham was extremely helpful and was able to explain my needs perfectly and could not do more to help me regain at least some hearing in my left ear. 5 Star A Class service”

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(Stamford) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Very happy with my eye test , staff very freindly manageress very bubbly and very freindly person keep up the good work .”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Very friendly professional team. Everything was explained to me and I was asked if I understood and did I have any questions throughout the appointment. Many thanks to Shannon, Sarah and Jasmine(M)”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Today I had a Hearing Test in Scrivens Stamford. Graham was the best tester I have ever met in Scrivens. He was kind and very informative, told me about the structure of the ear etc. He answered all my question's with patience and kindness. He deserves the 5 Stars.”

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(Stamford) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Went for a 2 yearly appointment, my first visit to the Weymouth branch. Was met by a young girl newly started who put me at ease and was most polite. The whole visit experience was very pleasant with friendly and helpful staff. Will have no hesitation in visiting this branch again as I must to collect glasses ordered ! Excellent! ........”

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(Weymouth) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I had a wonderful experience at the Halesowen Branch.I was seen by 2 members of staff & the optician who were all so caring and wonderful.”

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(Halesowen) - Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Very freindly staff , so happy with my eye test . So thourogh”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Excellent staff Matthew and colleagues where supportive and helpful and professional on there knowledge would recommend this options”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Being disabled, I had to change my optician to a practice nearer to my home. Well, I have to say, the best move ever. Scrivens are so caring, professional, efficient. I include all members of staff from receptionist to optician. This last visit was particularly superb, I needed a temporary spectacles prescription until January, when I’ve had my 2nd cataract op and couldn’t be happier with the way I was dealt with. Thank you all.”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“I have been welcomed and had my hearing test initially by Charlie at Scrivens, Hillside,Skelton Yorks. I was then provided with a new N.H.S. Hearing Aid. After trial I had to see her again as I felt the Domes were too big and she was very helpful in replacing them for smaller ones. Unfortunately after trying these for 2 weeks I required still smaller replacements as I have bad whistling in right ear. On each occasion Charlie has been so friendly and welcoming, which makes all the difference.”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“After being a Scrivens customer for glasses for 3years I was offered a hearing test which I accepted. Haley at the Alfreton branch has been excellent giving good advice and then setting the aids up to suit me. I have visited for minor tweaks and nothing has been too much trouble, she even set my phone up to link with the aids. All the staff at Alfreton are really good, always welcoming, friendly and helpful, they even provided me with a cup of tea on a particularly cold day. I wish them all a good Christmas, they deserve it.”

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(Alfreton) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Really friendly and efficient staff, appointment went well and my new glasses arrived in a timely manner.”

Helpful Report

Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 months ago

“Excellent service from the whole team especially the Optometrist Amy, wouldn’t go anywhere else.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Excellent, Many thanks”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“I like the Customer Service at Waterlooville. All the staff are helpful and friendly and very competent.”

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(Waterlooville) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent hearing care service at Scrivens, Hawthorn Road, Kingstanding, as usual. Sophie always empathetic to the hearing needs of my 91 year old mother and we will return to see her in the New Year.”

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(Hawthorn Road) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Very friendly and knowledgable staff. Good advice given. Happy with my new glasses”

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Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,059 reviews