Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,076 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly professional team. Everything was explained to me and I was asked if I understood and did I have any questions throughout the appointment. Many thanks to Shannon, Sarah and Jasmine(M)”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Today I had a Hearing Test in Scrivens Stamford. Graham was the best tester I have ever met in Scrivens. He was kind and very informative, told me about the structure of the ear etc. He answered all my question's with patience and kindness. He deserves the 5 Stars.”

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(Stamford) - Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Went for a 2 yearly appointment, my first visit to the Weymouth branch. Was met by a young girl newly started who put me at ease and was most polite. The whole visit experience was very pleasant with friendly and helpful staff. Will have no hesitation in visiting this branch again as I must to collect glasses ordered ! Excellent! ........”

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(Weymouth) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“I had a wonderful experience at the Halesowen Branch.I was seen by 2 members of staff & the optician who were all so caring and wonderful.”

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(Halesowen) - Posted 9 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 9 months ago

“Very freindly staff , so happy with my eye test . So thourogh”

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Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Excellent staff Matthew and colleagues where supportive and helpful and professional on there knowledge would recommend this options”

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Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Being disabled, I had to change my optician to a practice nearer to my home. Well, I have to say, the best move ever. Scrivens are so caring, professional, efficient. I include all members of staff from receptionist to optician. This last visit was particularly superb, I needed a temporary spectacles prescription until January, when I’ve had my 2nd cataract op and couldn’t be happier with the way I was dealt with. Thank you all.”

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Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 9 months ago

“I have been welcomed and had my hearing test initially by Charlie at Scrivens, Hillside,Skelton Yorks. I was then provided with a new N.H.S. Hearing Aid. After trial I had to see her again as I felt the Domes were too big and she was very helpful in replacing them for smaller ones. Unfortunately after trying these for 2 weeks I required still smaller replacements as I have bad whistling in right ear. On each occasion Charlie has been so friendly and welcoming, which makes all the difference.”

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Posted 9 months ago

Thank you for your wonderful review!

Posted 9 months ago

“After being a Scrivens customer for glasses for 3years I was offered a hearing test which I accepted. Haley at the Alfreton branch has been excellent giving good advice and then setting the aids up to suit me. I have visited for minor tweaks and nothing has been too much trouble, she even set my phone up to link with the aids. All the staff at Alfreton are really good, always welcoming, friendly and helpful, they even provided me with a cup of tea on a particularly cold day. I wish them all a good Christmas, they deserve it.”

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(Alfreton) - Posted 9 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“Really friendly and efficient staff, appointment went well and my new glasses arrived in a timely manner.”

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Posted 9 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 9 months ago

“Excellent service from the whole team especially the Optometrist Amy, wouldn’t go anywhere else.”

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Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Excellent, Many thanks”

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Posted 9 months ago

Thank you for your wonderful review!

Posted 9 months ago

“I like the Customer Service at Waterlooville. All the staff are helpful and friendly and very competent.”

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(Waterlooville) - Posted 9 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“Excellent hearing care service at Scrivens, Hawthorn Road, Kingstanding, as usual. Sophie always empathetic to the hearing needs of my 91 year old mother and we will return to see her in the New Year.”

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(Hawthorn Road) - Posted 9 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Very friendly and knowledgable staff. Good advice given. Happy with my new glasses”

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Posted 10 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 9 months ago

“I went to collect my new glasses today and was served by Helen As soon as you step through the door it is such a nice welcoming atmosphere Helen was so helpful and her assistant Abby who is a nice friendly person worked well together Would definitely recommend them for optical or hearing needs”

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Posted 10 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 9 months ago

“After noticing that my NHS hearing aids were not working properly, I made an appointment with Scrivens in Abingdon and explained the situation. The audiologist went through all the possible causes of my problem anf eventually found that my hearing aids needed adjustment. he was very thorough and solved the problem. Looking to the future, I asked about private hearing aids and he gave me all the information I needed. A brilliant service. 5*.”

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(Abingdon) - Posted 10 months ago

Thank you for taking the time to leave us such a nice review!

Posted 9 months ago

“I have been using the Hythe branch of Scrivens for a number of years. They are unfailingly kind courteous and highly professional. Recently I had an issue after NHS cataract surgery and Bruce went out of his way to resolve it for me. I always feel well cared for and thank them all for their kindness. Scrivens should be proud of this fine team.”

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(Southampton Hythe) - Posted 10 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Southampton Hythe.

Posted 9 months ago

“My wife and I had an audio test recently at the Rugeley branch . We are most impressed with the service we received . We would like to commend the audiologist Stuart for his excellent professionalism and his 45 year knowledge . He was able to explain what our hearing problems were in a very informative manner . Ben gave us a full demonstration on fitting , cleaning and after care . Highly recommended”

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(Rugeley) - Posted 10 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 months ago

“Hannah King tested my hearing at The Windmill practice in Wymondham and also fitted me with new hearing aids. I would like to make the point that I thought she was outstanding in every respect, leading me in no doubt that I had been assessed thoroughly and fitted with the appropriate hearing aids. Thank you, Hannah. Kind regards, Chris Roberts.”

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Posted 10 months ago

Thank you for your wonderful review!

Posted 10 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,076 reviews