Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,059 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to collect my new glasses today and was served by Helen As soon as you step through the door it is such a nice welcoming atmosphere Helen was so helpful and her assistant Abby who is a nice friendly person worked well together Would definitely recommend them for optical or hearing needs”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“After noticing that my NHS hearing aids were not working properly, I made an appointment with Scrivens in Abingdon and explained the situation. The audiologist went through all the possible causes of my problem anf eventually found that my hearing aids needed adjustment. he was very thorough and solved the problem. Looking to the future, I asked about private hearing aids and he gave me all the information I needed. A brilliant service. 5*.”

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(Abingdon) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I have been using the Hythe branch of Scrivens for a number of years. They are unfailingly kind courteous and highly professional. Recently I had an issue after NHS cataract surgery and Bruce went out of his way to resolve it for me. I always feel well cared for and thank them all for their kindness. Scrivens should be proud of this fine team.”

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(Southampton Hythe) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Southampton Hythe.

Posted 2 months ago

“My wife and I had an audio test recently at the Rugeley branch . We are most impressed with the service we received . We would like to commend the audiologist Stuart for his excellent professionalism and his 45 year knowledge . He was able to explain what our hearing problems were in a very informative manner . Ben gave us a full demonstration on fitting , cleaning and after care . Highly recommended”

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(Rugeley) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Hannah King tested my hearing at The Windmill practice in Wymondham and also fitted me with new hearing aids. I would like to make the point that I thought she was outstanding in every respect, leading me in no doubt that I had been assessed thoroughly and fitted with the appropriate hearing aids. Thank you, Hannah. Kind regards, Chris Roberts.”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Had my eyes checked for my new glasses. Everyone prompt and very helpful. Couldn't be improved !”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Been a customer with this opticians for 20+ years and can honestly say I’ve never had a bad experience. All staff are delightful to talk to. Very welcoming. Highly recommend using this opticians If I could give 10 stars I would”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I have been using the Scrivens branch in Burslem for several years now and have always found the service to be excellent.”

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(Burslem) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Burslem.

Posted 2 months ago

“Staff very polite and helpful, make you feel at ease from when you first enter the shop.”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“The eye test was thoroughly explained by Colin the optician a very thorough eye exam . Sophie helped me choose my new frames and went through lens options according to my prescription . Overall fantastic experience from all staff, Thank you ,I love my new specs .”

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Posted 2 months ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses.

Posted 2 months ago

“Attended my 2 year hearing test and hearing aid check today with Graham and as per usual he did a very thorough job and adjusted my hearing aids where required. Cannot fault the professionalism and customer attention I received again.”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Both my partner and myself have been customers/patients of the Dovercourt Branch of 'Scrivens' for a good many years and over that time we have both found the reception staff to all be excellent in every way, always polite, helpful, informative and friendly, along with being very professional in their work, are all always prepared to listen and advise or seek out any information or answer when unable to do so immediately. Those Opticians I have seen over the years have always been polite, friendly and professional and prepared to refer when they feel it necessary, altogether it is a pleasure to attend any appointments.”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I went to the Weston Super Mare branch because of eye problems. I was dealt with quickly by very professional staff, and they were absolutely amazing. I came away feeling calm and happy. I wish I could thank them a million times!!”

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(Weston Super Mare) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weston Super Mare.

Posted 2 months ago

“I attended a hearing aid review, received new and improved hearing aids and the service was excellent. I was welcomed by a student on placement who acted professionally, overseen by am equally professional practitioner. So helpful and informative, thanks to you both. Paul Skidmore”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“very polite professional staff. always ready to help. been using their services for well over 20 years with out a problem.”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Belated review to first class customer service.. after slight hitch with call centre I was put through to Customer Service and dealt with Hilary…. She provided excellent service and customer support… She replaced my uncles hearing aid quickly and sympathetically…Thank you so very much”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Excellent professional service All staff really caring Picked up a problem and referred immediately to A&E. Followed up to check I was ok. Lovely staff at Chape-en-le frith Would highly recommend.”

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(Chapel-en-le-Frith) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“i started using the hearing company, who then became a scrivens,branch for about 5/6 years now. i had to have a problem with my aid sorted out (quick appointment) and i was all done,this is the Stafford branch in Crabbery street, Jordan i think the gentleman i saw was patient and polite and sorted my problem for me, i have been using this branch for a long time as nothing is to much trouble and they are always helpful, may i say this also includes the two receptionists i have seen”

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(Stafford) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Stafford.

Posted 2 months ago

“Very pleased with the service from staff & Rachel Crawford the optician at the Chingford branch, always curious & helpful. I would recommend them to everyone. One thing is the parking in Sainsburys is not free £1.80 an hour.”

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(Chingford) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We have updated our website to reflect the parking charges.

Posted 2 months ago

“Visited scrivens hearing centre in Ankerside, Tamworth today and was made welcome by receptionist as usual. Hearing aids were tested and one was not working for my husband, this is now been sent away for repair. Excellent service as usual. Batteries were also given. Would not know how to manage if they were not there. Thank you for today's appointment and we will see you again when repair has been done. Mr and Mrs Warren.”

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(Tamworth) - Posted 2 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,059 reviews