Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,076 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found everything at ScrivensHavant branch to be agreeable and efficient. I underwent a serious hearing test. more intensive than before on NHS, with a charming and friendly audiologist. and was presented with a new pair of hearing aids on the spot1 instructions on care, maintenance and use quickly followed. I left the shop feeling very satisfied and my new hearing aids are performing well.”

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(Havant) - Posted 3 years ago

Hi David, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“I had a hearing test and a review of my hearing aids on October 27th 2022 at Cloth Street, Huddersfield branch. A warm welcome by the lady on reception. A lovely lady, Alana, attended to all my needs with patience and meticulous attention to detail. She has a wonderful calming presence. 💖 Thank you Alana.”

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(Huddersfield) - Posted 3 years ago

Hi Sue, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“We had eye tests today at Horsforth Branch. Staff were superb. knowlegable, helpful and friendly. A great experience.”

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(Horsforth) - Posted 3 years ago

Hi Pat and John, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Had an eye test at Horsforth this morning 29th Oct. All went well. The staff were very efficient, helpful and caring. Also left my Hearing Aid there for servicing. Very convenient”

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(Horsforth) - Posted 3 years ago

Hi Bryan, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Horsforth.

Posted 3 years ago

“I had an aftercare hearing appt. today with Afnae at the Banbury branch who I found very efficient and helpful. I was not rushed and every question I had was answered. Well done Scrivens....and Afnae of course!”

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(Banbury) - Posted 3 years ago

Hi Carol, thank you for the kind words! We’re so happy your visit at Banbury went so smoothly.

Posted 3 years ago

“Thank you, for your excellent hearing aid service.”

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Posted 3 years ago

Hi Jill, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Jacqueline in your Witney, Oxon branch went over an above trying to help me & my elderly father resolve an issue. She was extremely helpful, and did everything she could to get everything sorted, even offering to assist us out of her working hours. She is a real asset to your company.”

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(Witney) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Fabulous service. Used then many years now and sort myself and all our family. Nothing is ever a problem or challenge. Highly recommend.”

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Posted 3 years ago

Hi Steph, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“At New Milton branch Justin then Hannah made me very welcome. Hannah was very professional with my hearing test, keen to show how the ears are performing hearing -wise comparing the teat results to my last visit 3 years ago. Nothing seemed to be any trouble and all my questions answered satisfactorily. Justin went through the latest NHS hearing aids, again very professional. Both of them very caring.”

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(New Milton) - Posted 3 years ago

Hi Rob, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Milton.

Posted 3 years ago

“Thank you, Thank you ladies you saved my life on Saturday 22nd October. The lense fell out of my bifocal glasses on Friday night and left me in somewhat of a pickle unable to read, use my phone or watch TV! In desperation I went to their shop in person, and although Not my usual optician, who by the way could not help, they mended my glasses within 15 mins without any fuss and because of this kind service they will soon be my Optician of choice. So thank you again and I will see you very soon to order a new 2nd pair of glasses. Regards.”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“I am very pleased with my purchase and wonderful service.The manager of your Fleetwood shop was very polite,friendly and helpful.”

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(Fleetwood) - Posted 3 years ago

Hi Alice, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Had my eyes checked at home last year and the year before so is it possible to have them done at home this year please thanking you all for a great service in store and at home pleas let me know if and what date and date you can do them please Gina Stevenson I am back in Newark and so happydident like collingham after I had my stroke and mental breakdown so moving here has helped me so much”

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Posted 3 years ago

Hi Georgina, thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“I had my hearing test done at my local GPS the gentleman was very nice and very helpful from begining to end I'm very satisfied with everything . Thank you”

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Posted 3 years ago

Hi Ann, thank you for your wonderful review!

Posted 3 years ago

“Kim was very knowledgeable, very helpful and gave us excellent customer service. She explained in great detail what are options were. Would recommend to Family and friends. A credit to Brandon Town Centre. Thank you very much.”

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(Brandon) - Posted 3 years ago

Hi Charles, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Upon arrival, I was welcomed with a smile. I didn’t have to wait - I was seen on time. I was delighted to be able to keep my current glasses frames - they were expensive (my choice, no pressure) and I love them. At no stage did I feel pressured into adding to my prescription, which is a real bonus to me. Various choices were explained to me fully. I never felt rushed. All the staff were friendly and helpful. This is how an optician’s should work. Excellent!”

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Posted 3 years ago

Hi Veronica, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“I have made an appointment it was carried out successfully, I was very happy with service I received.Maureen Turner”

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Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“So sorry I only use scrivens for glasses”

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Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Amazing experience at Scrivens Ely, Great customer service overall, catia was absolutely brilliant in helping me choose my frame! Thank you very much, this girl made my day!”

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(Ely) - Posted 3 years ago

Hi, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“i use Scrivens for both Opticians and Hearing Care. i have recommended the Company to many people. i am completely satisfied with their services”

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Posted 3 years ago

Hi Christina, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Excellent service.rogerRoger”

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Posted 4 years ago

Hi Roger, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,076 reviews