Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,900 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly efficient receptionist. Thorough optician.”

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Posted 7 years ago

Hi Mara, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Excellent practitioner - Kerry and Deputy Manager, Simon”

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Posted 7 years ago

Hi Lynne, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“A professional and friendly service”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“is good people”

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Posted 7 years ago

Hi Munawa, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Very personal service and advice on products available”

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Posted 7 years ago

Hi Des, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Wide selection if frames. Anything amiss and no quibble replacement. Knowledgeable and we'll trained polite helpful staff.”

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Posted 7 years ago

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Posted 7 years ago

“I went to tried first time contact lens and I found them very help full and support me to give it ago around three times ,and give it to me more time to try to put in ,and really found them so friendly and patients ,and I now I know how to used them probably thanks again to the stuff in Shirley in Southampton”

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Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“Staff were helpful and friendly and gave me good advice on which glasses suited me.”

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Posted 7 years ago

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Posted 7 years ago

“Great place to come to and really helpful staff”

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Posted 7 years ago

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Posted 7 years ago

“I hadn't had my eyes tested for a good while & was made to feel welcome. I had been to Specsavers before but following a big problem with them with a pair of my husband's glasses decided to try a local company. I found it friendly, unhurried & a relaxed atmosphere. The ladies were kind & helpful. I also found out that I should be having yearly tests as there is glaucoma in the family - I hadn't been told this elsewhere.”

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Posted 7 years ago

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Posted 7 years ago

“Good pleasant service”

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Posted 7 years ago

Hi Norma, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“The help and assistance given by the staff during the process of choosing new frames and lens was very good.”

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Posted 7 years ago

Hi William, thank you for your comments. We'll pass your feedback on to the the team at your local branch.

Posted 7 years ago

“My opticians had stopped trading so I went to spec savers for my eye test, I was then browsing for glasses but did not want to rush into purchasing so came home. After some thought decided I would visit our local optician Scrivens for my glasses. I have found the staff very very efficient and helpful. I was not happy with the original glasses that I purchased so went back to shop again the staff were very helpfulbtook my glasses back and I purchased another pair. I must add that I am still not 100 per cent happy eiyhvthem as they are no where near as comfortable as my old one's which were a lot lighter, think perhaps I Should have tried the children's range to see if they fitted, but aftrrcspending do much will put up with these. But with regards to all the staff that I met they were very kind and professional. M Algar”

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Posted 7 years ago

Hi Marian, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 7 years ago

“could have been advised sbout buy one get 2nd half price !”

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Posted 7 years ago

Thank you for bringing this to our attention. If you'd like to email customercare@scrivens.com with more details we will investigate this for you.

Posted 7 years ago

“Staff polite, patient and happy to help.”

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Posted 7 years ago

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Posted 7 years ago

“the staff where very friendly and helpful and professional”

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Posted 7 years ago

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Posted 7 years ago

“Very friendly and professional service. I wanted an adjustment to my prescription after my new glasses had been delivered. This was no problem and after a further sight test a new lens was fitted free of charge. Very pleased with them now and happy to recommend.”

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Posted 8 years ago

Hi Tim, thanks for your feedback. Your comments will be passed on to the team at your local branch.

Posted 8 years ago

“Staff in the main shop were very friendly, polite and efficient, and as this was my very first eye test, made me feel quite relaxed. However as this was my first eye test, I could have done with some more explanation on each part of the actual eye test, so I fully understood what each part was for. Some parts of the test where I had to make a choice seemed to be hurried through.”

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Posted 8 years ago

Hi Steve, thanks you for your feedback. We will be passing your comments on to the appropriate department.

Posted 8 years ago

“Having been a customer for a number of years I do not have a problem with customer service or the eye testing service BUT the quality of glasses/ glass cases are somewhat inferior. At the moment my glasses are only one year old yet on numerous occasions the glass lens have fallen out, or the arm has become loose. Cases seem to fall apart or do not lock after a short period and this has occurred many times over the years!”

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Posted 8 years ago

Hi Patricia, thank you for your feedback. We'll ask our customer care team to investigate this for you

Posted 8 years ago

Can you email customercare@scrivens.com with details of the branch where you bought your glasses from. Thank you.

Posted 8 years ago

“I was very pleased with my new specs - BUT was surprised that there was no discount allowed for oaps. Before I moved from Woodbridge to Harwich, my eyes were looked after by Specsavers for at least 15 years and both they and Boots offer 25% and you get 2 prs plus lenses for £75 for people over 60 years old. So your price was very high but, I have no choice but to continue with Scrivens as it would be a 90 mile round trip to continue to visit Specsavers in and not a lot less if I go to Colchester or Felixstowe. Your service and staff were very good. Thank you, Gillian Kerridge.”

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Posted 8 years ago

Hi Gillian, thank you for your feedback. We'll be passing your comments on to the appropriate department for them to review.

Posted 8 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,900 reviews