Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,078 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After wanting to buy Oakley sunglasses I contacted Scrivens. As I required prescription curved lenses no where else would conduct the sale using the actual frames I wanted. Despite Oakley sending the wrong lens in the first instance; Scrivens mediated to put this right, and got the correct prescription. I'd recommend Scrivens, but Id class Oakley as poor to very poor. The whole process took 2 months, mainly because of Oakleys terms and conditions with re-sellers. My thanks to Scrivens, I'm glad I didn't go cheaper and buy these online, which would have been a nightmare.”

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Posted 8 years ago

Thank your for your comments. We'll pass your feedback on to the team at your local branch.

Posted 8 years ago

“Wouldn't say you made me happy...”

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Posted 8 years ago

Thank your for your feedback. If there are aspects of the service that you were less than satisfied with, then please let us know by emailing customercare@scrivens.com

Posted 8 years ago

“Easy to make an appointment, friendly and efficient throughout testing and frame selection, lens options clearly explained and new glasses ready within a couple of weeks.”

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Posted 8 years ago

Hi Michael, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Very help staff and friendly.. and support in every way”

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Posted 8 years ago

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Posted 8 years ago

“Always get the service I need”

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Posted 8 years ago

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Posted 8 years ago

“Service they provided was good from start to finish . Not enough help provided in minimising the costs .found the costs too much for a pensioner”

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Posted 8 years ago

Hi Nisa, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 8 years ago

“Staff are always kind and helpful - they must be happy at Scrivens because most have been there for a long time.”

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Posted 8 years ago

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Posted 8 years ago

“obtained required frame and lens”

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Posted 8 years ago

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Posted 8 years ago

“Friendly efficient receptionist. Thorough optician.”

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Posted 8 years ago

Hi Mara, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Excellent practitioner - Kerry and Deputy Manager, Simon”

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Posted 8 years ago

Hi Lynne, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“A professional and friendly service”

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Posted 8 years ago

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Posted 8 years ago

“is good people”

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Posted 8 years ago

Hi Munawa, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Very personal service and advice on products available”

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Posted 8 years ago

Hi Des, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Wide selection if frames. Anything amiss and no quibble replacement. Knowledgeable and we'll trained polite helpful staff.”

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Posted 8 years ago

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Posted 8 years ago

“I went to tried first time contact lens and I found them very help full and support me to give it ago around three times ,and give it to me more time to try to put in ,and really found them so friendly and patients ,and I now I know how to used them probably thanks again to the stuff in Shirley in Southampton”

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Posted 8 years ago

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Posted 8 years ago

“Staff were helpful and friendly and gave me good advice on which glasses suited me.”

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Posted 8 years ago

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Posted 8 years ago

“Great place to come to and really helpful staff”

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Posted 8 years ago

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Posted 8 years ago

“I hadn't had my eyes tested for a good while & was made to feel welcome. I had been to Specsavers before but following a big problem with them with a pair of my husband's glasses decided to try a local company. I found it friendly, unhurried & a relaxed atmosphere. The ladies were kind & helpful. I also found out that I should be having yearly tests as there is glaucoma in the family - I hadn't been told this elsewhere.”

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Posted 8 years ago

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Posted 8 years ago

“Good pleasant service”

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Posted 8 years ago

Hi Norma, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“The help and assistance given by the staff during the process of choosing new frames and lens was very good.”

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Posted 8 years ago

Hi William, thank you for your comments. We'll pass your feedback on to the the team at your local branch.

Posted 8 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,078 reviews