Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,900 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The man who checked the fit of my glasses made me laugh.After a hard miserable day at work thats what i needed.”

Helpful Report

Posted 8 years ago

Thank you for your feedback

Posted 8 years ago

“There was a nice selection of frames for ladies and the staff were very helpful.”

Helpful Report

Posted 8 years ago

Hi Ann, thank you for your comments.

Posted 8 years ago

“At first, when I received my Gucci glasses they came with the wrong lenses. I needed reading lenses and was given long distance lenses which was just like looking through plane glass. These were returned and I received my glasses back with the correct lenses in. I was very happy with my glasses. Unfortunately the material covering the arms started to fray within the first month. The glasses were returned again and a new pair was arranged. However, on receipt of the glasses it was discovered that again the material was flawed and had already started to lift slightly. So and As a consequence of this the glasses were returned yet again and I had to choose another pair of a completely different design. So far, these have been great. Only problem was that I had to have a sunglasses case to keep them in, as the original case was too small. This is a minor problem, I'll just have to use a bigger handbag.! This was the very first time I had been to Scriveners and had the staff in my local branch not been so helpful and concerned, I think I would have given up and asked for my money back. I believe that the material used on my original choice of Gucci glasses was not fit for purpose, especially for a high end designer brand. I cannot fault the staff, after the wrong lenses arriving in the first place they were very apologetic and couldn't do enough to help. The subsequent problem with the design fault definitely didn't help but they're continued efforts to overcome this was to their credit. The excellent customer service of all the staff in my local Gosport shop, most definitely requires recognition.”

Helpful Report

Posted 8 years ago

Hi Lesley, thank your for your feedback, it is much appreciated. We'll be passing your comments on to the team at Gosport for you. We will also be taking your comments forward with the supplier of our Gucci frames.

Posted 8 years ago

“I made a very expensive purchase of Gucci glasses but the store were unable to give me a Gucci case - this was very disappointing. Being given the shop banded case is NOT the same!!! I hope this is rectified!!!!”

Helpful Report

Posted 8 years ago

Hi Mary, thank you for getting in touch with us about this. We are aware of this issue and are working hard with the supplier of our Gucci frames to come up with a solution.

Posted 8 years ago

“They made me happy”

Helpful Report

Posted 8 years ago

“Staff were polite and helpful but the general ambiance of the premise was tired and in need of redecoration .I felt it was some what down market compared to local competition”

Helpful Report

Posted 8 years ago

“Took the time to do the test and the follow up after sales work OK”

Helpful Report

Posted 8 years ago

“When I collected my glasses the lady on duty couldn't fit them properly so I had to return to the shop 4 days later when the appropriate staff member was on duty.. frustrating...”

Helpful Report

Posted 8 years ago

“Very happy with service. Staff excellent and welcoming”

Helpful Report

Posted 8 years ago

“Quick to get an appointment and efficient service on the day”

Helpful Report

Posted 8 years ago

“Very helpful”

Helpful Report

Posted 8 years ago

“friendly and helpful service.”

Helpful Report

Posted 8 years ago

“My eyes are better than they were but they made a mistake when preparing the prescription took a 5 for a 3. Have had to redo the glasses. Still waiting!!!”

Helpful Report

Posted 8 years ago

“Staff are very friendly, welcoming and helpful at the kingstanding branch. The only negative is I find scrivens prices are very expensive.”

Helpful Report

Posted 8 years ago

“Good service. Friendly people very willing to help. Competitive prices.”

Helpful Report

Posted 8 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,900 reviews