Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,805 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Polite and efficient. As a NHS customer I couldn’t have been treated better if I had been private. Well done to all the staff in Newquay Mrs Avery”

Helpful Report

(Newquay) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Newquay went so smoothly!

Posted 11 months ago

“Polite and informative about my request -eyes tested and that information was used in my order one normal pair of spectacles and the other sunglasses on the same prescription -order processed-informed 3 weeks later that the glasses were in -the fitting took place next day -the whole experience first class”

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Posted 1 year ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We look forward to assisting you again in the future!

Posted 1 year ago

“Very good friendly and very professional Easy going nature felt very comfortable”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“My experiences visiting the Newmarket store have always been excellent. Very friendly, helpful, caring and knowledgeable staff with no pressure to buy spectacles I don’t really need! Prices are very competitive with frames starting from £10! I also receive a free hearing check which is valuable since I am a music teacher! The 2 pairs (get one half price) spectacle offer is really good, since I need mid distance glasses for music and have one pair at home and carry one pair for work.”

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(Newmarket) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newmarket!

Posted 1 year ago

“Staff really helpful polite”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Our first experience was 2023, the staff are friendly and professional, however the actual test was not convincing. 2024 we went to give them a second chance, the staff were still friendly as per our previous visit, but the optometrist was different and was professional and explained the eye test step by step.The branch in question is 117, High street, Wolstanton, ST50EP. The reception team Julie, Harriet and Holly. Optometrist Karamveer Somal.”

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(Wolstanton) - Posted 1 year ago

Thank you for the kind words! We’re so happy your visit at Wolstanton went so smoothly!

Posted 1 year ago

“Excellent serviced very friendly staff couldn’t do enough to help me .”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Very pleasant and very helpful staff,thank you.”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Highly competent and very thorough.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Amazing service lovely friendly people my appointment was quite complex but the staff did everything they could to sort it and make my experience a pleasant one highly recommend”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Went in for replacement specs after an accident Could not have been treated with more compassion and respect by Jeanette the manager at Market Deeping”

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(Market Deeping) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 year ago

“Great service lovely knowledgeable staff”

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Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Would definitely recommend Scrivens. Very professional and very friendly.”

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Posted 1 year ago

Thank you for taking the time to leave us such a positive rating!

Posted 1 year ago

“Me autistic son has struggled with having his eyes tested properly and has been put on 6 months recall. Today we visited to see a locum Ahmed Qasi he was fantastic and had so much patience. Truly a massive difference from his first experience of a test with the resident optom.”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“I was referred to Scriven's via the NHS. I had low expectations as my wife had also been referred to a different private audio company (no names - no pack-drill) for hearing problems, and their service was very poor. However, when I attended my appointment I came away very satisfied with the result and the service. Since then I have been pleasantly surprised by the postal delivery of button batteries (quite out of the blue) on two occasions. Now that's good service.”

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Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“Excellent service and care thank you .”

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Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Customer service is excellent. The optometrist was very patient and fully explained what was happening all through both mine and my son's eye test. She then passed us to someone to help with frames who was very honest about the designs. A very thorough process and a pleasant experience. Thank you 😊”

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Posted 1 year ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 year ago

“Visited the South shore Blackpool for an eye test and a hearing test very professional from making an appointment 2days ago to going for the tests today put at ease straight away all the staff are welcoming on entry and explained every aspect of my new hearing aids and new glasses can't recommend them enough Thank you”

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(Blackpool) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Blackpool!

Posted 1 year ago

“I had previously been to another opticians and they failed to pick up that I had Ocular Hyper tension. Luckily for my Scrivens in Sutton Coldfield picked up on this having pressure checks and I now am receiving the right medication for Narrow Angle Glaucoma and waiting for Laser treatment .They have possibly saved my sight.”

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(Sutton Coldfield) - Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“Visiting Newquay on a weeks holiday and had a mishap with my glasses. I looked online and was impressed with the the good reviews so I called in . Only needed a new screw. Fitted immediately without charge by a friendly assistant. Haven’t used Scrivens at home but wood definitely use them after this experience.”

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(Newquay) - Posted 1 year ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,805 reviews