Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,075 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always cheerful staff”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Quick, friendly and helpful service”

Helpful Report

Posted 8 years ago

Hi Moira, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Very friendly and helpful. Always efficient and professional.”

Helpful Report

Posted 8 years ago

Hi Madeleine, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Always cheerful & very happy to make adjustments to ensure you are content. At the last visit there was a cake sale in aid of charity - a bonus!”

Helpful Report

Posted 8 years ago

Thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Scrivens are always helpfull & efficient. Myself & my family have been regular customers for a number of years & have always been very happy with the service.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“It was a great service lost my glasses out of the car window and heypresto a week later new ones arrived thank-you”

Helpful Report

Posted 8 years ago

Hi Paul, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“I'm very happy of new glasses are super..”

Helpful Report

Posted 8 years ago

Hi Ivana, thanks for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“Lovely ladies at the front, chatty and happy. The optician was also a very nice man. Made me feel at ease and did a thorough job.”

Helpful Report

Posted 8 years ago

Hi Sarah Thanks for your feedback, we'll pass your comments on the the team at you local branch

Posted 8 years ago

“Quinton branch Walked into shop to the reception desk to confirm appointment. Spoke to girl standing behind there. To find that she not seem to be receptionist . Another man then got off his chair and laptop from other part of shop to book me in. The same happened to another visitor to the shop who came in after me. Not at all professional When my consultant was free I was directed by the same man whilst he sat next to me he pointed to the room where to go and said the one on the left . I am thinking could he have not introduced me to the consultant ? Unprofessional and poor customer service . My optical consultation commenced and whilst I was answering questions we were interrupted 3 times within the first 5 minutes by another member of staff asking questions to my consultant of a different matter . Unprofessional yet again . Bearing in mind there was only me And an elderly gentleman seated in the shop the four staff in there were not rushed off their feet. Improvements to be made I feel are Make use of the Reception desk and staff need to be seated behind it to greet customers into store. Customer service training needed Customers (ie. ME) should not be interrupted at all never mind 3 TIMES after they have commenced their optical consultant and then to be charged £30 for the service . I will certainly not be recommending this store”

Helpful Report

Posted 8 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details I will ask them to investigate this for you.

Posted 8 years ago

“Very good!”

Helpful Report

Posted 8 years ago

Hi Adelina, thank you for your feedback.

Posted 8 years ago

“So friendly but respectful. Answered all my questions professionally but without condescending to me. Cannot praise Richard and the ladies out front enough.”

Helpful Report

Posted 8 years ago

Hi Shirley, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“all the staff from the manager to floor staff was very knowledgeable at about glass, what suits your face, and are very honest when glasses look wrong for your face shape and nose bridge. brilliant and all very friendly. and also did not feel pressured.”

Helpful Report

Posted 8 years ago

Hi Lorraine, thank you for your comments. We'll passing them on to the team at your local branch.

Posted 8 years ago

“Very friendly staff. Received my new glasses very quicklym”

Helpful Report

Posted 8 years ago

Hi Mrs Babb, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“They are the best”

Helpful Report

Posted 8 years ago

Hi Daniela, thank you for your comment. We'll pass this on to the team at your local branch.

Posted 8 years ago

“They very professionally and friendly thank you for all”

Helpful Report

Posted 8 years ago

Hi Mustafa, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 8 years ago

“I was made to feel very welcome staff very pleasant and they good do no more.”

Helpful Report

Posted 8 years ago

Hi Mrs Wright, thank you for your comments, we'll pass them on to the team at your local branch

Posted 8 years ago

“I had a eye test with Scrivens. Exelent service. The optician were very professional and the staff there very helpful.”

Helpful Report

Posted 8 years ago

Thank you for your feedback!

Posted 8 years ago

“I was treated well. Service was prompt, thorough and very helpful. I got a good prescription and help with my diabetes. No complaints at all.”

Helpful Report

Posted 8 years ago

Thank you for your comments!

Posted 8 years ago

“Thorough eye check which was not rushed Helpful staff who guided me through choosing new frames Very friendly e and atmosphere My glasses arrived in less than a week and I received a phone call to let me know Excellent aftercare and reassurance at the branch”

Helpful Report

Posted 8 years ago

Thank you for your comments!

Posted 8 years ago

“Great staff , great service , left me appoinment straight away becuase i was in need for glasses .and they are really friendly and helpful”