Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,072 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman was very polite, kind and understanding. He was very thorough, he seems perfect at putting one at ease. I would highly recommend Scrivens in Bilston. Thank you also to the receptionists, who were helpful to me on my mobility scooter.”

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(Bilston) - Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Bilston went so smoothly!

Posted 2 years ago

“I had a sight test at New Milton today. The staff were very welcoming and friendly. The optometrist Sayyida was excellent and very professional. She also recommended some drops for my dry eyes which I have found difficult to find elsewhere. Great service all round. Very happy.”

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(New Milton) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Milton!

Posted 2 years ago

“Very thorough and professional.happy I chose scrivens will stay with them now.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I popped in recently to see if I could get some assistance with my hearing aids which I was having some issues with. I spoke to a nice young lady called Kelly, who very kindly not only sorted my hearing aids out but also installed an app on my phone which enables me to enhance my hearing experience. I have had my hearing aids for over a year and this was the first time I was told about the app. Kelly was extremely friendly and patient with me when showing me how to use the app. It has made a real difference to my hearing and has stopped my son nagging me for not hearing him!!. Thank you”

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Posted 2 years ago

Thank you for your wonderful review! We look forward to assisting you again in the future!

Posted 2 years ago

“Excellent professional service.The staff are always friendly,polite,and helpful.I have been a customer for many years and have never had any concerns.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Very friendly and helpful, informative service.”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Very pleasant experience”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“App was on time, staff friendly and helpful, especially hollie would recommend to friends”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“After a bad experience with expensive glasses (£600+), that I wore for a total of two hours over a 2yr period, I popped into Scrivens on my way to somewhere else, to check when I could get my eyes retested. I was impressed by some very personable staff that were helpful in the extreme & duly booked an appointed to have my eyes tested. The optometrist was brilliant, taking real care to ensure that my next prescription was exactly right, whilst the optician had no problem in setting up the prescription to fit my existing, but unused expensive frames. I collect my old frames with new lenses that are lightweight, anti glare varifocals etc... later today & at last I shall be able to throw away glasses that have had to endure four years of abuse. I can't speak too highly of the staff at Scrivens & once again apologies to the customer kept waiting because my eye test took so long.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent from start to finish. Very thorough and personal service, tailored to your individual needs. Lots of expertise, guidance and time taken to answer questions. All staff were friendly and professional and nothing was too much trouble. A special thank you to Mehvish and Dee, who are a credit to Scrivens. I couldn’t of hoped for two more lovely people to assist me. Thank you.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I had an appointment, last Friday at The Oaks in Havant, with Abby. She said she came from the Gosport branch of Scrivens. I wasn't expecting much success as I've had my NHS hearing aids for several years , without much success, and my hearing has deteriorated even more since I had Covid. The aids had never sat right behind my ears and I found them so uncomfortable that I would take them off after about an hour. Abby was so patient and kind. She did the necessary tests and fitted me with new aids and fully explained fitting them properly. The next day I sat in my garden and heard birds singing for the first time in years and I have worn the new aids constantly for nearly a week, discovering new sounds every day. I am so grateful to Abby and hope she knows how good she is at her job.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I recently had the most thorough eye test at the Bourne End branch of Scrivens .The staff were very professional, and friendly, and most helpful and patient while lchose my new frames for my glasses .l expect to receive them next week sometime.”

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(Bourne End) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 2 years ago

“Great team and service at the Newark branch, especially Sam the manager. Called in after a fall had damaged my glasses. Sorted there and then without an appointment. They always go the extra mile. Thanks to Amelie for being so helpful on the phone too.”

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(Newark) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Newark!

Posted 2 years ago

“I have been coming to this optician’s for years. The staff are so lovely and helpful. I have picked a lovely pair of glasses thanks to the help of the staff and my mum. Would highly recommend.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very helpful and friendly.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“From the moment I walked into Scrivens I felt welcome. Staff were very helpful when I was choosing new frames.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“i went here for an eye test after suffering bad heads and doctors referred me for an eye test im glad i made the choice of visiting the crewe scrivens opticians, so friendly polite and professinal, the lady that dealt with me that day was good i forgotten her name but please pass this on to the crewe store many thanks”

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(Crewe) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Crewe!

Posted 2 years ago

“From the minute I walked in your receptionist made me feel very welcome. The other two ladies I met were equally as welcoming and explained what would happen and not feeling the best on the day really cheered me up. The young lady who showed me glasses had great sense of humour and overall ladies you did a great job. I will recommend you should the need arise. Thank you”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Excellent service, all friendly and efficent staff.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I can see another better . Nice and friendly staff”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,072 reviews