Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,072 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an appointment today for an eye test at the Plumstead Rd Norwich branch. Customer service excellent especially as I had a problem with my eyes which was sorted on the day very swiftly and efficiently. Would especially like to mention the optometrist Tom who was very professional and knowledgeable. .”

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(Norwich Plumstead Road) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“Scrivens :- A first class service with the provision of a professional consultation conducted by a knowledgeable, experienced and very presentable representative. The new hearing aids are up a level from what I previously had, as explained to me when being examined. I am extremely pleased with the improvement and thankful for the service. I highly recommend Scrivens Hearing Care.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Very efficient, friendly and helpful”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“I received an excellent service in the Altrincham branch. The staff was very friendly and professional. I received my glasses on time and they are great. Highly recommended.”

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Posted 2 years ago

Thank you for the kind words! We’re so happy your visit at Althrincham went so smoothly!

Posted 2 years ago

“At a recent routine eye check up your Optometrist identified an abnormality beyond the ‘normal’ sight testing. He then undertook a series of extra tests and his diagnosis revealed a problem requiring more specialist equipment (an OTC scanner). As a result I was referred to my local hospital eye clinic as an urgent case. At all stages your Optometrist (Mohammed Suhayl) fully and clearly explained the implications of his findings which I found very reassuring. I was called for additional examinations by a NHS Eye Specialist within 4 days and ultimately given the all clear in respect of further treatment. The care, attention to detail and internal procedures by Scrivens in enabling such a prompt follow up was exemplary. The whole process demonstrates the need for regular eye tests and naturally I recommend Scrivens for the services they provide.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“In this age of dubious service and uncertain reliability of companies, I am delighted with the friendly and helpful service provided to me this afternoon by the manager; Connor Walker. Despite the fact that here was no profit or gain to the Scrivens branch - I was given free advice and reassurance that my difficulty with my old Hearing Aid would be dealt with. Young Connor deserves praise for the willing helpfulness. It is appreciated and gives me confidence. Pete McAleer”

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Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 2 years ago

“I am delighted with the outstanding professionalism of Dipesh, Branch Manager at Feltham Scrivens,and all his team whose friendliness always makes the difference. I have been a client of Scrivens for many years, and I recommend their services to friends and colleagues, knowing that they will receive a great service. Thank you, Laura”

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Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Feltham!

Posted 2 years ago

“Excellent speedy service”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Brilliant service, very friendly staff, and cheapest price by a mile using their special offer. No complaints. I’ll definitely be using Scrivens again.”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Popped in for a replacement screw in glasses, excellent polite staff even though I hadn’t had glasses from them, will be changing to scrivens I think, (Wolverhampton branch).”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Amazing and unparalleled customer service both on phone and in person. Gracious employees and excellent optometrist!! I got 2 glasses and all in affordable cost.”

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Posted 2 years ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Thanks a million to Patrick for your help and kindness earlier today 🙏”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Excellent service and follow up with batteries and replacement tubes.”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“I had cause to visit my local branch, on Hawthorn Road, with one of my hearing aids which I had purchased privately. A very professional young lady, Lily, examined my Right Hearing Aid and advised me that I needed a new part. This would be delivered to the branch and she would fit this, and retest my hearing, once the part was delivered. I was aware that she was on annual leave and was quite happy to wait for the new part. There was some delay in the order being delivered so I rang and spoke to Alliyah Keane who said she would chase the matter up for me and get back to me after the weekend. With age comes a degree of cynicism, but I was presently surprised when I received a call, on the Monday as promised, from Alliyah advising me that, not only had the part been found, but she had made an appointment for me on the Wednesday for both the repair and retest. Wednesday came and the hearing aid was repaired. Lily retested and slightly reset both hearing aids which improved my hearing and reduced my awareness of my Tinnitus. The service I received was excellent and I cannot recommend each young lady highly enough. They were both friendly and professional and a credit to your organisation.”

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(Hawthorn Road) - Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hawthorn Road!

Posted 2 years ago

“Fantastic service good hearing aids easy to use also excellent back up service.”

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Posted 2 years ago

Thank you for taking the time to leave us such a positive rating!

Posted 2 years ago

“Excellent service from start to finish, Louise was my contact she was extremely helpful and knowledgeable, she didn’t rush me and put me at ease, Aboobar Siddeeq the Optometrist was thorough and helpful, all the staff staff all offered advice and assistance so Thankyou very much Louise, Tracy and Carina the Manager xx”

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Posted 2 years ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I am an NHS customer of the Alsager Branch of Scrivens where I attend for hearing tests and to receive my hearing aids. I can not praise highly enough the excellent service I receive at this branch. The staff are friendly, helpful and extremely professional and always make me feel that I'm their most important priority. I can unreservedly recommend the service they provide.”

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(Alsager) - Posted 2 years ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 years ago

“Very pleased with the service I received, The Audiologist was informative and explained everything in depth and taught me things about my ears I didn’t even know! Overall a really positive experience! Thank you so much!!”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I received excellent service. Everything was explained clearly to me. I am very pleased to be looked after by Scrivens.”

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Posted 2 years ago

Thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I enquired if a part for my Polaroid sunglasses could be replaced. This was done for me very kindly and with no charge (except a donation to the Alzheimer's collection box.) I will bear this company in mind for future services. Thank you.”

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Posted 2 years ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,072 reviews