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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,935 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as usual. Used to buy from one of the big nationals but Scrivens can compete so they are now my go to place for glasses.”

Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Very professional. Put you at ease with their politeness and constant information about what is being done to help you.”

Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“Amazing staff and very helpful”

Posted 3 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 weeks ago

“I found all the staff very helpful also help getting my coloured lens put in my new glasses. My mother going to make appointment has she was very impressed with the service.”

Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“My opinion best opticians in Widnes .Staff are so welcoming and very helpful 100%.Emma I think her name was shop manager was lovely introduced herselfas i walked in makes a difference .Nadeem was not there this time who I have to say is so lovely and very thorough checking eyes .Highly recomend them .In fact I'm sending my husband there ASAP”

(Widnes) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“Unfortunately I have not had a very good experience with the Witney branch. I have been a customer for many years but in recent times the standard of service has dropped significantly. Cancelled appointments and incorrect lenses in new spectacles. My husband is due for an eye test but I will not be recommending him to purchase his new spectacles from Scrivens. Such as shame, after being a loyal customer for many years.”

Posted 3 weeks ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 weeks ago

“Delighted with the service, the young lady that did my eye test was brilliant. A credit to your company”

Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Добрая встреча. Внимательное обследование. Полезное лечение. Положительные эмоции !”

Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I am a client at the Peacehaven branch and they are EXCELLENT! Always greeted with friendly smiles, top-notch care, and lots of advice. You actually feel like you're the most important client they have. WONDERFUL.”

(Peacehaven) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Peacehaven!

Posted 3 weeks ago

“Staff were very helpful had my hearing check and hearing aids fitted at the same time. I have already recommended Scrivens to some of my family.”

Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“I don’t usually write reviews but credit where it’s due. Went to the Rugeley shop a few weeks ago for an eye test. The staff were fantastic. Helpful, professional but in a really relaxed atmosphere. I’m normally terrified of getting my eyes tested but they really put me at ease and explained everything thoroughly. The eye test was very thorough and the optician was lovely. I normally shop around for glasses but I was offered several options and didn’t feel any pressure to buy so I bought them on the spot. Louise who helped me with my glasses is an asset to your company. You have amazing staff and I send huge praise to them all. Thank you.”

(Rugeley) - Posted 3 weeks ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“I recently visited the Colchester branch several times during the process of trying a hearing aid. All the staff are excellent and extremely thorough but the audiologist, Angela Holland was fantastic, a credit to the name of Scrivens. She was not only very professional and knowledgable but carried out her appointments with me in a very understanding way which left me feeling completely relaxed all the way through the process. I would not hesitate in recommending anyone to use them for their sight and hearing needs.”

(Colchester) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Colchester!

Posted 3 weeks ago

“From the moment I entered the shop I was attended to by Shivam and the Optometrist Jason Date-Chong was extremely professional and I his advise was excellent”

Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“Scrivener has been nothing but professional and great”

Posted 4 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“They actually listen and answer unlike most places! Friendly helpful staff . So glad I changed to them .”

Posted 4 weeks ago

Thank you for your wonderful review! We look forward to assisting you again in future.

Posted 4 weeks ago

“My husband and I visited the eye office. The service and review went well. They served us very carefully and carefully. Recommend”

Posted 4 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 weeks ago

“Staff welcome you when you arrive for your eye test appointment the shop is clean and tidy the staff are polite”

Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 weeks ago

“Staff were extremely friendly and efficient. They inspired confidence.”

Posted 4 weeks ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 weeks ago

“Just had a vision check after cataract surgery and scrivens were excellent.The eye test was so professionally done with explanations along the way. I’m just waiting for my glasses to be ready. All of the staff there are great , very helpful and pleasant.”

Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 weeks ago

“I have been with scrivens for many years. I have always been Very Happy with the staff. They are slow But! Very thorough and so patient👍🏿😁 My only issue is being a pensioner. It's so unfair how expensive it is that i have to pay for my lens, as my eyes are so bad. I have to get the slim lens, which are very costly indeed for just 1 lens alone. But otherwise I am happy with the team.”

Posted 4 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 4 weeks ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,935 reviews