Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,845 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ripley branch staff very good in their new premises offering an excellent service thanks to you all.”

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(Ripley) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Ripley.

Posted 1 month ago

“The service at Peacehaven branch is superb! I can't recommend them highly enough. All staff were courteous, friendly, and very knowledgeable. They explained every test and nothing was too much trouble. I particularly enjoyed seeing the 3D scans of my eyes and Simon's explanation of what they showed. Alex is brilliant, he knew exactly what style of frames I like, and was able to save me time by picking out some to try, and despite looking at others, I ended up buying the first pair he had picked out. Great service all round. Thank you.”

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(Peacehaven) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Great service from start to finish, all the staff are super friendly and instantly make you feel welcome. My first time moving to varifocals and they talked me through the whole thing. Definitely recommend 😊”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Staff at Hamstead branch wonderful with my elderly mum today. They are always friendly and efficient whenever I go for my own check ups too. Thank you.”

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(Hamstead) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Everytime I get great service from Gosport especially from Andy and Mike I just love this branch I’ve been to Havant and waterloville to but Gosport is the best that I’ve been to”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Came to the Fordhouses branch with my elderly father to ask how we can get him nhs hearing aids. Bloke we spoke to was very helpful but his female colleague was oblivious to the fact we were there! She was speaking so loudly and joking with her colleague that we could just about hear what the man was telling us. They are scrivens opticians and hearing CARE, but the staff need training on how to communicate with people hard of hearing!”

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Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 month ago

“I visited Gosport today and had the best service I’ve had before by a young lad called Andy who appeared to be working by himself and was quite busy before hand dealing with other customers. I came in cause my hearing aid wasn’t functioning properly he looked at my hearing aid and showed me that it was blocked by wax he cleaned my aids and they are the best I will definitely return”

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(Gosport) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I had my annual eye test at the friendly Stamford branch last week and, always, met with courtesy, kindness and professionalism. Thank you!”

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(Stamford) - Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“I visited the Hythe branch in Hampshire yesterday with my mum who had a difficult time at our local eye unit due to it being very busy and not enough communication. The staff at this branch were wonderful and spent time listening to my mum's concerns about her eyes and were able to answer all her questions! We both felt reassured when we left!! Thank you so much.”

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(Southampton Hythe) - Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“I was not looking forward to getting my hearing tested and having the hearing aids that i knew i needed however the staff we so friendly and considerate and i am delighted that i can now hear the leaves rustling in the trees ,bird song and the cry of our local Red Kites as they hover over the house. Even the running water in my kitchen tap sounds melodic. Thank you so much you have put a smile on my face and literally music in my ears .”

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Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Couldn't ask for better service- friendly, polite and professional.”

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Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 month ago

“Very friendly, professional advice and care at Scrivens in Weston-super-Mare. Thank you”

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(Weston Super Mare) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“Good information”

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Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“First class could not been better .”

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Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Very friendly Staff in your Willenhall branch, always so helpful and cheerful, go above and beyond for their customers.”

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(Willenhall) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Fitted my mother in law with unsuitable hearing aids. Ones that cause her pain & extreme discomfort. She’s been back twice but they refuse to change them & now they will not discharge her so she can go elsewhere either. Now my mother in law has got to go 3 years without wearing hearing aids. Absolutely disgusting.”

Helpful Report

Posted 2 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 months ago

“The team in sutton-in-ashfield, we're very friendly and helpful.I had diabetic screening and the care and treatment were fantastic. Very highly recommended!!”

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(Sutton In Ashfield) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton-in-Ashfield.

Posted 2 months ago

“Thank you to Scrivens in Hedge End for my excellent experience. When I phoned, it was easy to make an appointment and I was seen within 3 weeks. My audiologist Rubina was excellent, very calm, professional and clear. She tested my hearing and explained the results clearly, allowing me to ask questions. Then she fitted me with hearing aids. I have noticed since then I that I can understand phone conversations more easily and can turn down the radio and tv a little. I was a bit apprehensive before my appointment, but the staff at Scrivens Hedge End were very welcoming, and it was a real pleasure to be seen by Rubina, who was very competent and friendly and inspired confidence. Thank you very much. I would recommend you to anybody needing there hearing tested. The test and hearing aids I received were free of charge to me, they were provided and paid for by the NHS.”

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(Southampton Hedge End) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Wonderful wallasey pulls out all the stops, thanks guys.”

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(Wallasey) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“Scrivens 0pticians in Bolton, I have been going there for years didn't think they could get any better. I was wrong today they were so helpful, easy to understand and follow from the receptionist to the optician. All due credit to the team there they were excellent.”

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(Bolton) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bolton.

Posted 2 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,845 reviews