Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“I was fitted with NHS hearing aids at my Drs surgery at the beginning of August 2024. At the time, when the right ear was fitted I experienced the most excruciating pain. I was utterly shocked, and found the experience and lack of compassion appalling. I was sent away with my new hearing aids and a very sore inner ear. I proceeded to have my ears checked for any hardened wax or was it infection. Nothing was evident but was recommended to use an ear spray until it settled. I tried to insert the aid on my right hand side on another few occasions with the same result. I then called Scrivens helpline and explained my dilemma. The only local appointment I could be offered was the 1st November 2024. Due to disability issues, I needed local. So this is now making my scenario a three month experience and even then my wait could be exacerbated if they are unable to replace them at my appointment. I was told when I called that there were smaller or moulded hearing aids available. Nothing was referred to this effect when I had the painful experience at the time of fitting. My ears could well have been damaged by the force used to insert them. I was then sent a feedback questionnaire to complete and a reminder that it had not been completed. I've not been able to wear them to comment so not applicable applied throughout. I'm guessing I was not referred directly to the NHS Audiology Dept. to save time and money. You can decide for yourself!”

Helpful Report

Posted 11 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“My mother purchased private hearing aids over 2 years ago, the service was amazing which makes it hard to give Scrivens any negative feedback. However, around July time, a few weeks before I paid for the Essential Care package I emailed requesting some more batteries and wax filters. All that was sent was 2 packs of filters. I assumed that because it was coming up to the 24 month mark you might have been waiting to see if we took out the care package before sending anymore. Once I had renewed and my mum had seen the HAA at our local branch I put in another request, nothing was sent. I purchased some batteries and filters myself as she was about to run out. I then emailed again a week ago asking for some to be sent, again we are still waiting, it looks like I will be having to purchase them myself again. Why do you state this comes under your Essential Care when your ignore customers requests for supplies? Edit - after sending another email yesterday, she has today received just 2x more white tips but still no batteries. Despite 3 requests, my mother has not received batteries now since March, not good enough.”

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Posted 11 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 11 months ago

“Your customer sevice levels at your Havant branch need reviewing. No one person seems to have been trained in customer relationships . Staff remain seated at their desk, do not greet or direct any potential new customers . The turn around time for ear moulds is excessive at 4 / 6 weeks and i am still only able to use one of my two hearing aids due to a poor fit to my ear . The other aid falls out during any strenuous exercise. I had 20 years of excellent sevice at a local NHS Hospital and your companies appointment is a backward step.”

Helpful Report

Posted 11 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 11 months ago

“Had an eye test in August & needed new varifocal specs which took 12 calendar days to arrive. Couldn't read through them so they went back to be remade. Two weeks later still not heard anything. Paid £277 deposit 4 weeks ago & got nothing to show for it. Thinking of moving to vision express”

Helpful Report

Posted 11 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 11 months ago

“I have been a customer of Scruvens for a few years. I have bought both glasses and hearing aids. Today I ,for once caught the bus, to a 4pm appointment for the update of my Bernafon hearing aids. The bus was late, and obviously I arrived late, 12 minutes to be exact. I was the verbally thrown out as I through no fault of my own thrown out of the Havant branch. Not a soul was waiting, and no reason was acceptable. Disgusting.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Glasses taking way too long.”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“Branch staff in Erdington are lovely. I have always received excellent service from them. However, when a problem arises, don’t expect any satisfaction from customer service at head office. After being a loyal customer for a good few years, sadly I will not be using. scrivens again”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“As an|NHS hearing patient Scrives have not come up to my expectations. The after service I have received has been non-existent, so much so I have now resorted to buying aids privately for the sake of my health and the difference is astonishing. I accept that NHS aids were free, but the hearing test was only satisfactory. In the 12 months that I have been fitted with aids, only batteries have been sent to me twice with no compliment slip or letter, only an envelope with the items enclosed. I have never received tubes or domes which I understood should be changed about every 3 months !! Trying to find an email address to write to them is almost impossible as telephoning is pointless. All in all I would not use them again.”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“I could not fault the Branch at Market Deeping or the Staff and the Service they gave. Absolutely excellent. Would be happy to recommend anyone”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“I arrived for my eye test. The Optician said she might need to take a call from her Solicitor. I said ok assuming that if it happened it would take 5 or 10 minutes max. We started the eye test and about 10 minutes in she received a phone call and it was her Solicitors so she left the room. I waited over 15 minutes when a colleague came and said she would not be long. I again waited but started to loose my good will over it as I had only parked for an hour. After 22 minutes still no sign of the Optician I have never experienced anything so unprofessional. I left sad and annoyed that I had wasted my time and money. I did speak the 2 ladies on reception and told them why I was leaving. I have had no contact from the branch or apology and quite honestly I have never been treated that way before. I would not recommend the Doncaster branch after my experience and I am planning on putting a review on Facebook when I get time.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“I had a hearing test at Marple Medical Centre SK6 6AB on 7th March 2024 at 1.00pm. The room in which the test took place was completely unsuitable. It was a small room off a corridor clearly used as a cupboard. It had no soundproofing, so extraneous noise from the corridor was present throughout the test and could be heard when the headphones were being worn. I am a radio drama producer by trade and used to listening to small sounds. It was impossible to distinguish corridor noise from test noise except when the headphones were being worn between test procedures. It would not be difficult to soundproof the space. In addition the test was conducted by a young person clearly recently qualified who had no 'bedside manner' whatsoever. At the end of the test she described the results and then said she was going to give me hearing aids. I refused. I would have thought the correct approach would have been to discuss the findings with Px and then offer solutions. Perhaps she gets paid on commission? Do they have targets to achieve?”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Was easy booking an appointment, the tests and advice given was professionally done although had to pay £10 extra for further additional examination, including a free hearing test although i wasn't told the result so I am hoping everything is ok. The downside was very expensive glass's. I spend over £400 the employee at the Central Milton Keynes store, was like a pushy car sales person. I wish in retrospect I just asked for a copy of my prescription and said I would think about it, as ironically there was a store nearby offering frames for £79 at least Dick Turpin had the good manners to wear a mask! Still lesson learnt. At least the employee was a tad nicer than the previous one I dealt with who made a joke about a panic attack I had at a previous visit.”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Just turned up for my 09.00 eye test. Cancelled. I must be wrong the assistant said as we don't have an optician in today. I produced the email confirmation with today's date and time on and he said straight away that we got in touch with you. No you did not. Why would I have turned up. Then I got accused of being confrontational. Somebody needs to speak to this person as he is not doing Scrivens Plumstead Road Norwich any favours with his scruffy appearance and attitude. Needless to say I won't be going back.”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

“Went for an eye test in Bitterne, Not given the eye test prescription after the test. I returned and the manager took my phone number. promising to phone me. He did not do so. I phoned again and he promised to put it in the post......still waiting. Useless, so cannot get spectacles and I hate being let down......will progress a complaint to their regulators and the CQC. By law, they have to give you a written eye test result.”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Still waiting for glasses, was told they were sent for glazing, but still waiting two months on”

Helpful Report

Posted 1 year ago

Thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 year ago

“went to the beeston notts have been going there for the past 20 years but this time the day after my appointment i could not see out of my right eye went back to shop and all i got was whatb sre we surpose to do about it”

Helpful Report

Posted 1 year ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Ripon market place branch staff we're so helpful and friendly. I much appreciated them replacing a tiny screw that hold a varifocal into the frame. Without my glasses I'd be literally lost. Thank you so much”

Helpful Report

Posted 1 year ago

Thank you for the kind words!

Posted 1 year ago

“Have just visited your newly refurbished Westbourne branch and wonder whoever designed the layout. It is not customer friendly - there is nowhere for customers to sit whilst waiting for appointments. As Westbourne is full of old people I would have thought this would be a priority. There is now only one station where customers can sit opposite a member of staff when choosing new glasses. There is a lot of wasted space in the middle of the shop serving no purpose. Grateful for comments”

Helpful Report

Posted 1 year ago

Thank you for your review. We’ll pass your comments on to the appropriate department for you.

Posted 1 year ago

“Mildenhall shop phone and cancel appointments with lame excuses have use Newmarket before without issues but Mildenhall are offer poor service. Won't be using Scivens again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 year ago

“Disgusting service arrived at 12 55 for a 1pm appt at 1 10pm l was told l couldn't be seen as previous appt was taking longer and that they would be at least another 20mins as a nhs patient and they say you are tied to them for 3yrs from first appt they think it gives them the right to treat you like this l do not think so”

Helpful Report

Posted 1 year ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 year ago

Scrivens Opticians & Hearing Care Reviews